Lenovo ThinkCentre A57e Safety And Warranty Manual page 40

A warranty period of three (3) years on parts and one (1) year on labor means
that Lenovo will provide warranty service without charge for:
a. parts and labor during the first year of the warranty period (or a longer
period as required by law); and
b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor provided
in performance of the repair or replacement in the second and third years of
the warranty period.
Types of Warranty Service
1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are shipped
with your product and are available from Lenovo at any time upon request.
CRUs that are easily installed by you are called Self-service CRUs, while
Optional-service CRUs may require some technical skill and tools. Installation
of Self-service CRUs is your responsibility. You may request that a Service
Provider install Optional-service CRUs under one of the other types of
warranty service designated for your product. An optional service offering may
be available for purchase from Lenovo to have Lenovo install Self-service
CRUs for you. You may find a list of CRUs and their designation in the
publication that ships with your product or at www.lenovo.com/CRUs. The
requirement to return a defective CRU, if any, will be specified in the materials
shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included
with the replacement CRU; and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty
(30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at
a designated service center, with shipping arranged by your Service Provider.
You are responsible for disconnecting the product. A shipping container will be
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Safety and Warranty Guide