Kyocera pdQ Basics Handbook Manual page 71

Troubleshooting Tips
Security
I forgot the password, and my pdQ smartphone is not locked.
You can use the Security application to delete the password. If you do this,
the pdQ smartphone deletes all entries marked "Private." However, you
can save and restore them using the following procedure:
Perform a HotSync operation first to back up your information.
a.
From the Applications Launcher, tap
b.
the Security screen. In the confirmation dialog, tap Yes. Your
password is deleted; all entries marked private are also removed.
c. Synchronize the pdQ smartphone and your computer to restore the
private entries.
I forgot the password and my pdQ smartphone is locked.
If you lock the pdQ smartphone and then forget the password, you must
perform a hard reset to continue using your pdQ smartphone. See
"Resetting the pdQ Smartphone" on page 62.
Applications
The current date doesn't appear when I tap Today.
Make sure the Set Date box in the General Preferences screen displays the
current date. See "Setting Phone Preferences" on page 15.
Entries seem to be missing in various applications.
Tap the Categories pick list in the upper-right corner of the screen. Choose
All to display all of the records for the application.
Check the Security application and make sure that the Private Records
setting is set to Show private records.
My Memo Pad entries are not sorted correctly.
If you cannot manually arrange the order of the memos in the List screen,
check the Memo Preferences setting. Make sure that Sort by is set to
Manual. See "Chapter 8—Memo Pad" in the pdQ Applications Handbook.
The sorting preferences may be different on the Palm Desktop and in the
pdQ smartphone. Sorting preferences from the Palm Desktop software are
not transferred to the pdQ smartphone. The pdQ smartphone uses the
sorting preferences you enter in the Memo Preferences screen.
In the Date Book Week View, I can't select overlapping events.
In the Week View, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start time,
choose the Day View for that day to see the overlapping events.
Chapter 6 Troubleshooting
. Tap Forgotten Password on
67