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pdQ™ Basics Handbook QUALCOMM Incorporated, 6455 Lusk Boulevard, San Diego, California 92121-2779 U.S.A. http://www.qualcomm.com...
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Software changes may have occurred after this printing. QUALCOMM reserves the right to make changes in technical and product specifications without prior notice. The products and equipment described in this documentation are manufactured under one or more of the following U.S. Patents: 4,901,307 5,056,109 5,099,204...
Chapter 1 Introducing the pdQ Smartphone Congratulations on your purchase of the pdQ™ smartphone. The pdQ smartphone combines two leading-edge technologies, giving you the convenience of a digital phone and an electronic organizer in a single handset. As you use your pdQ smartphone, you’ll soon appreciate its many time-saving features.
To use Palm applications without turning on the phone: Flip open the keypad. A message at the top of the screen tells you that the phone is off. The rest of the screen displays Palm applications. pdQ Basics Handbook...
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Introducing the pdQ Smartphone Features on the Side and Top Panels Volume Controls adjust the phone volume. You can also scroll through your Address Book, Speed Dial list, and pdQalert messages using these buttons. IR Port (on the back panel immediately below the handstrap attachment) is used to beam information to other...
Look up your phone INFO messages. number and information about the smartphone. Disconnect a call. Erase characters one character or line at a time. Enter a phone number Turn the pdQ smartphone or open the menus. on or off. pdQ Basics Handbook...
Features with the Keypad Closed Easy Connections Here are a few of the ways you can make calls when the keypad is closed. To dial immediately: Press and hold on the keypad to turn on the phone. Pull up the antenna. Wait for the signal strength icon to appear. Press keys to enter the phone number.
Menus Dialer Wake Up Button Press this button Find with the stylus to “wake up” a Palm application. Keys Press these keys to open the following Palm applications: Date Book To Do List Address Memo Pad Book pdQ Basics Handbook...
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Features with the Keypad Open Quick Connections from the Address Book When you flip open the keypad, your pdQ smartphone gives you complete access to the Palm™ connected organizer applications. Because the telephone features are integrated with these applications, you can make phone calls, send e-mail, or access the Internet directly from Palm applications such as the Address Book.
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Install and remove applications such as utilities and games For information about setting up and performing your first HotSync operation, see “Synchronizing the pdQ Smartphone with a Computer” on page 20. For additional details, see “Chapter 7—HotSync Technology” in the pdQ Applications Handbook. pdQ Basics Handbook...
If You Are Already Using a Palm Device If You Are Already Using a Palm Device If you are already familiar with Palm connected organizers, you’ll find that the pdQ smartphone operates the same way, with very few exceptions. To transfer information initially from your Palm connected organizer, first synchronize your Palm connected organizer to your computer and then synchronize your pdQ smartphone to your computer.
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The pdQ Smartphone Documents pdQ Basics Handbook The pdQ Basics Handbook explains how to set up the pdQ smartphone and identifies icons, buttons, and controls. It explains how to use both phone and organizer features and contains general information about the applications delivered with the pdQ smartphone.
Chapter 2 Setting Up Your pdQ Smartphone This chapter guides you through the setup process, explains how to install Palm Desktop software, and describes how to synchronize the pdQ smartphone with a computer. In This Chapter... Getting Started page 12 Setting Phone Preferences page 15 Network Settings...
To connect the cradle: If you are planning to synchronize data between the pdQ smartphone and your computer, do the following: Turn off the computer. pdQ Basics Handbook...
Getting Started Plug the serial cable from the cradle into the serial communications (COM) port on your computer. Your pdQ smartphone requires a dedicated port. It cannot share a port with an internal modem or other device. If you are unsure about the location of the serial port on your computer, refer to the user’s manual supplied with the computer.
Use Contrast Control (the top icon on the SideStrip) to adjust contrast. To calibrate the screen: Remove the stylus from its slot. Use your thumb to push it firmly upward. pdQ Basics Handbook...
Setting Phone Preferences Flip open the keypad to display the Digitizer screen. The first time you use your pdQ smartphone, the Digitizer screen appears automatically. To recalibrate the screen manually at any time, do the following: to display the Applications Launcher. to open the Preferences menu.
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Leave the check mark in the Synchronize PDA time to air time check box. When the pdQ smartphone is turned on, it reads the correct time over the air and sets the organizer applications to use that time. pdQ Basics Handbook...
Setting Phone Preferences Leave this setting checked unless you are traveling and want to use a different time in your Palm applications than the actual time. To set the time manually, see the next section, “Setting General Preferences.” To display the time zone, put a check mark in the Show Time-Zone with Time check box.
The network settings have been entered for you by your service provider. If your pdQ smartphone is not correctly configured, contact your service provider. For details about network settings, see “Chapter 8—Setting Network Preferences.” pdQ Basics Handbook...
Deciding What E-mail Application to Use Deciding What E-mail Application to Use Your pdQ smartphone is delivered with two e-mail programs—the Palm Mail and pdQmail applications. Use the following chart to identify which application is most advantageous for you. Once you have decided which e-mail application to use, see the pdQ Applications Handbook for procedures on installing and using it.
12 MB available hard disk space ® Windows NT VGA monitor or better IBM-compatible 486 computer or higher CD-ROM drive 8 MB RAM (memory) minimum; Mouse 16 MB recommended One available serial port Optional Equipment Windows-compatible printer pdQ Basics Handbook...
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Synchronizing the pdQ Smartphone with a Computer Before You Install Software To ensure a safe and uninterrupted installation of the Palm Desktop software, please do the following before you begin: If you have not already done so, connect the pdQ smartphone cradle to your computer and plug in the power cord.
Do not turn the phone on or off during a HotSync operation. Note: For information about the HotSync process, see “Chapter 7—HotSync Technology” in the pdQ Applications Handbook. For troubleshooting information, see “HotSync Operations” on page 64 of this handbook. pdQ Basics Handbook...
Chapter 3 Using Phone and Messaging Features The pdQ smartphone’s advanced phone and messaging capabilities make it easy to make a phone call, receive a page, see who left voice mail, and participate in a conference (three-way) call. This chapter explains how to use your pdQ smartphone as an integrated phone and message manager.
Speed Dial list. To use Speed Dial with the keypad closed: If you know the Speed Dial number you want to call, use these steps. If the pdQ smartphone is not on, press and hold on the keypad. pdQ Basics Handbook...
Using Advanced Calling Features Press the one- or two-digit Speed Dial number. As you press the number, the name of the person you are calling appears on the screen. Press When you have finished your call, press To use Speed Dial with the keypad open: If you don’t remember the Speed Dial number for someone you want to call, follow these steps to select it from the Speed Dial list.
The right Smart Key toggles between Address and Calls so you can see information from both the Address Book and the Call History list. Press the volume control buttons or the up and down keys to scroll through the Call History list. pdQ Basics Handbook...
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Using Advanced Calling Features To see more information about an entry, press the left Smart Key. The left Smart Key toggles between Details and List so you can view both the complete list and details about a specific entry. When the phone number you want appears in bold, press When you have finished your call, press To make a call from Call History with the keypad open: Flip open the keypad.
Applications Launcher. to open the Preferences screen. From the pick list in the upper-right corner, select Network. Verify that the settings on the screen are correct. Tap Connect. The pdQ smartphone connects to your service provider. pdQ Basics Handbook...
Answering Calls Checking and Responding to Messages from pdQalert To check your pdQalert messages: If the pdQ smartphone is not on, press and hold on the keypad. Press the key. Press the volume control buttons to scroll through the items in the list. Press the left Smart Key to see more detail about a message.
If you press the wrong key while dialing, press to remove the last digit you pressed. To remove several digits, press and hold To adjust the speaker volume during a call: Press the volume control buttons on the left side panel. See page 3. pdQ Basics Handbook...
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Making Adjustments To set the microphone to mute during a call: If the keypad is closed, press the left Smart Key under the word Mute. If the keypad is open, tap Mute. To turn off the ringer: Do one of the following: Press Press one of the volume control buttons on the left side panel.
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(low) and 7 (high) to set the volume level of the alert sound. In the boxed area labeled On Incoming Call, tap the Action pick list. Tap Ring or Lights Only. This setting affects all applications. Tap the Default Ring pick list. Select the type of sound you want. pdQ Basics Handbook...
Using Keyguard If you want to hear a different ringer sound for each category of calls, put a check mark in the Ring By Category check box. Using these pick lists, you can select different sounds for business calls and personal calls.
Use the pdQ smartphone as a modem. See “Chapter 9—Modem Emulation” in the pdQ Applications Handbook. Begin a HotSync operation. See “Performing a Local 6 Launch HotSync® HotSync Operation” on page 51 in the pdQ Applications Handbook. pdQ Basics Handbook...
Chapter 4 Working with Organizer Features Record keeping on the go challenges even the most organized person. The pdQ smartphone makes maintaining information about contacts and keeping a To Do List easier than ever. All it takes is a tap to ensure that information you enter is up-to-date and available in two places when you synchronize your pdQ smartphone with your computer.
By default, the Applications Launcher displays each application as an icon. If you prefer, you can display applications as a list of names. Listing applications by name Flip open the keypad. Tap to open the Applications Launcher. to open the Applications Launcher menus. pdQ Basics Handbook...
Selecting Applications From the Options menu, tap Preferences. In the View By pick list, tap List. Tap OK to display the Applications Launcher in list format. Displaying Applications by Category You can put the applications on your pdQ smartphone into categories so they are easier to see.
Tap the characters of the on-screen keyboard to enter text and numbers. Alpha Backspace Caps lock Carriage return Caps shift Tap here to display the Alpha keyboard. Numeric International Tap here to display the Tap here to display the International keyboard. Numeric keyboard. pdQ Basics Handbook...
Entering Information Notice that the on-screen keyboard also has a screen for international characters. You can move among the three screens at any time. When you have finished, tap Done to close the on-screen keyboard. Writing with the Stylus The pdQ smartphone includes Graffiti power writing software as the primary system for entering text and numbers.
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If you do not make Graffiti strokes in the Graffiti writing area, the pdQ smartphone does not recognize them as text characters. Graffiti Tips When writing with Graffiti, keep these tips in mind: Accuracy improves when you write large characters. Draw strokes that nearly fill the Graffiti writing area. pdQ Basics Handbook...
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Entering Information To delete characters, place the insertion point to the right of the character you want to delete and make the backspace stroke (a line from right to left) in the Graffiti writing area. Write at natural speed. Writing too slowly can cause recognition errors. Do not write on a slant.
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The next stroke you make with the stylus creates a punctuation mark. Comma Apostrophe Period & < > – " When Punctuation Shift is active, you can make a symbol stroke anywhere in the Graffiti writing area (the letters or numbers side). pdQ Basics Handbook...
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Entering Information Writing Symbols and Extended Characters All symbols and extended characters begin with the Symbol Shift stroke. When the Symbol Shift is active, a slanted shift symbol appears in the lower-right corner of the screen. The next stroke you make creates the symbol or extended character. –...
Scroll bar—Drag the slider to scroll the display one line at a time. To scroll to the previous page, tap the arrow at the top of the scroll bar. To scroll to the next page, tap the arrow at the bottom of the scroll bar. pdQ Basics Handbook...
Using Menus Using Menus A menu is a set of commands for actions you can do, such as creating a new record or beaming a business card. You open the menus on your pdQ smartphone by tapping the menu icon Some menu commands are common to all applications.
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Keyboard Opens the on-screen keyboard. Shows the Graffiti character strokes. Use this command any time Graffiti Help you forget the stroke for a particular character. pdQ Basics Handbook...
Choosing Fonts Choosing Fonts In most applications, you can change the font style to make the text on the screen easier to read. You can even choose a different font style for each application that supports this feature. Notice that the Expense application does not support changing fonts. To change the font style: Open an application.
Tap the category of entries you want to view. The List screen now shows only records in that category. To return to a complete list of your entries, open the pick list in the upper-right corner of the screen and tap All. pdQ Basics Handbook...
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Using Categories Defining a New Category The pdQ smartphone comes with two default categories: Business and Personal. The Address Book also includes the QuickList category, which contains commonly used names, addresses, and phone numbers. You can rename the default categories or add new categories to suit your needs.
Tap Note. Write the text you want to appear in the note. Tap Done to close the note and return to the application screen. Note icon Notice that appears at the right side of any item with a note attached. To review or edit a note, tap pdQ Basics Handbook...
Marking Private Entries Marking Private Entries In applications, you can mark individual entries as Private. Private entries remain visible and accessible until you change the Security setting to hide all Private entries. See “Chapter 15—Security” in the pdQ Applications Handbook for complete information about how to use the Security settings.
Find dialog. Enter the text that you want to find. Notice that the Find command is not case-sensitive. Tap OK to display a list of all instances of the text that you specified. pdQ Basics Handbook...
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Finding Data on Your pdQ Smartphone You can stop the search at any time by tapping the Stop button Note: (for example, if the entry you want appears before the search has finished). To continue the search after you tap Stop, tap the Find More button.
Open the entry where you want to insert a phone number. This can be an event in the Date Book, a To Do item, or a memo. Phone Lookup is not available in the Address Book or the Expense application. to open the menus for your application. pdQ Basics Handbook...
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Finding Data on Your pdQ Smartphone Tap Phone Lookup from the Options menu. Tap the phone number you want to use. To find a phone number more quickly, you can enter the first letter Note: or two of the name you want to find in the Look Up line at the bottom of the screen.
Chapter 5 Installing and Removing Applications Your pdQ smartphone comes with many applications installed. You can also install additional applications, such as games and other Palm organizer software. There are many third-party applications available for Palm connected organizers. Each of these applications takes up some of the pdQ smartphone’s memory. Periodically, you’ll want to add new applications or remove old ones.
If you prefer to copy the application into another folder, you must navigate to that folder before you complete step 5. Double-click the Palm Desktop icon on your Windows desktop (or select Palm Desktop from the Start menu) to open the Palm Desktop software. Click Install. pdQ Basics Handbook...
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Installing Applications You can also open the Palm Install Tool by selecting Install Tool Note: from the Palm Desktop program group or by double-clicking any file with a PRC file extension. Select the appropriate user name for your pdQ smartphone in the User drop-down list.
From the Windows Start menu, choose Settings. Then choose Control Panel. Double-click the Add/Remove Programs icon. On the Install/Uninstall tab, select Palm Desktop from the list. Click Add/Remove. Click Yes to confirm you want to remove the application. pdQ Basics Handbook...
Chapter 6 Troubleshooting This chapter explains how to reset the pdQ smartphone, how to troubleshoot problems, and where to find help. If you encounter a problem with your pdQ smartphone, look in this section for the description that most closely matches the symptoms and try the suggestions listed.
(no longer respond to buttons or taps with the keypad either open or closed). In this case, you need to perform a reset to get your pdQ smartphone running again. There are two types of resets—a soft reset and a hard reset. Both are done with the keypad flipped open. pdQ Basics Handbook...
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Resetting the pdQ Smartphone To perform a soft reset: A soft reset tells the pdQ smartphone to stop what it’s doing and start over again. All records and entries are retained. After a soft reset, the pdQ smartphone logo screen appears followed by the message “Initializing pdQ.” Then the General Preferences screen appears where the date and time are set.
Replace the battery. If the pdQ smartphone still does not operate, try a soft reset. (See “Resetting the pdQ Smartphone” on page 62.) When I use the headset, the reception does not seem as strong. For best reception when using the headset, keep the headset wire away from the antenna. pdQ Basics Handbook...
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Troubleshooting Tips After I replaced the battery, a low battery warning appeared. The battery warning message may appear immediately after replacing the battery. In addition, if you check the battery gauge in the Applications Launcher immediately after replacing the battery, the gauge may start at “empty”...
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Contact your wireless telephone service provider. Before you can open a Web site on your pdQ smartphone, the Network Preferences must be set up. This is usually done by your service provider. See “Chapter 8—Setting Network Preferences.” pdQ Basics Handbook...
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Troubleshooting Tips Security I forgot the password, and my pdQ smartphone is not locked. You can use the Security application to delete the password. If you do this, the pdQ smartphone deletes all entries marked “Private.” However, you can save and restore them using the following procedure: Perform a HotSync operation first to back up your information.
If you have service-based questions regarding your phone, phone bill, or call coverage area, call your service provider. If you have questions on applications or features, contact pdQ smartphone Technical Support: World Wide Web: http://www.qualcomm.com/pdQ E-mail: pdq-help@qualcomm.com U.S. and Canada: 1-800-349-4478 Other Countries: 1-619-651-4028 (U.S.A.) pdQ Basics Handbook...
Chapter 7 Care and Safety Guidelines This chapter provides information on caring for your pdQ smartphone, including the battery. It also covers safety guidelines that apply to all wireless phones. Become familiar with where and when it may be unsafe to use the telephone features of your pdQ smartphone.
When using the pdQ smartphone to connect to the Internet or send and receive email, make sure the extended antenna is at least 20 centimeters (8 inches) away from other people and is pointed away from them. pdQ Basics Handbook...
Battery Care Battery Care The pdQ smartphone uses a lithium ion battery which is recharged while the pdQ smartphone is in the cradle. You can purchase an additional battery, if you wish. Tips for Conserving Battery Life Follow these suggestions to maximize battery life. Select a shorter “Auto-off after”...
Always keep the phone at least six inches (15 centimeters) away from your pacemaker when the phone is turned on. Do not carry your phone near your heart. Use the ear opposite the pacemaker. pdQ Basics Handbook...
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Safety Guidelines If you have any reason to suspect that interference is taking place, turn off your phone immediately. Hearing Aids—Some digital wireless phones may interfere with hearing aids. In the event of such interference, you may want to consult your service provider or call the customer service line to discuss alternatives.
Use your wireless phone to help others in emergencies. If you see an auto accident, crime in progress, or other serious emergency where lives are in danger, call 9-1-1 or other local emergency number, as you would want others to do for you. pdQ Basics Handbook...
Chapter 8 Setting Network Preferences Your pdQ smartphone is capable of connecting wirelessly to network services for e-mail and Internet access. To make these connections, your service provider must offer data coverage in your area. Note that data coverage is not the same as voice coverage, but both are offered by your wireless service provider.
ISP provides. Network Preferences Service:* User Name: Password: Phone (Internet access phone number):* Network Preferences Details Connection type:* Idle timeout:* Query DNS r Primary DNS (Domain Name System):* Secondary DNS (optional):* IP Address r Automatic pdQ Basics Handbook...
Entering Network Preferences Entering Network Preferences To open the Network Preferences screen: Flip open the keypad. Tap to open the Applications Launcher. to open the Preferences screen. From the pick list in the upper-right corner, tap Network. Selecting a Service Use the Service line to select your Internet Service Provider (ISP) or to set up access to a dial-in server.
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Password box. Each time you log in, you will be prompted to enter your password. If you do enter a password here, the word “Assigned” appears in the Password box. You will not be prompted to enter the password. Tap OK. pdQ Basics Handbook...
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Entering Network Preferences Entering Phone Settings In the Phone Setup dialog, enter the telephone number you use to connect with your ISP or dial-in server. Contact your carrier for the correct number. To enter your server Phone Number: Tap the Phone field to open the Phone Setup dialog. Enter your ISP phone number here.
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You’ll need to experiment to determine the correct delay. To use a Calling Card: Tap the Use calling card check box. Tap the Use calling card line. Enter your calling card number. Tap OK to confirm your selection. pdQ Basics Handbook...
Adding Details to Preferences Adding Details to Preferences If you are using a predefined service template, you will probably only need to enter your user name and telephone number. If you are creating a new Service Template, you will need to provide additional information. Selecting a Connection Type There are different protocols for connecting to the Internet.
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IP address. Tap and enter numbers in the third and fourth sections of the Primary DNS. If a Secondary DNS number is required, enter it on the Secondary DNS line. Only numbers can be entered on these lines. pdQ Basics Handbook...
Creating a Login Script Selecting an IP Address Dynamically Everyone who logs on to the Internet must have a unique identifier (an IP address), whether permanent or temporary. Some networks dynamically assign a temporary IP address when clients log in. Use the IP Address line to identify whether your network provides automatic (dynamic) temporary IP addressing.
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Opens a dialog and prompts you to enter text (for example, a password or a security code). Identifies the last line in the login script. Repeat steps 2 and 3 until the login script is complete. Tap OK. pdQ Basics Handbook...
Glossary Auto Bcc An option for sending a blind-copy (bcc) of your e-mail messages to another address. You set up the Auto Bcc in the More Sending Preferences dialog. A message that is copied to the specified person(s) without the blind-copied message knowledge of the other persons to whom that message is being sent...
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Internet Service Provider, a vendor who provides direct access to the Internet mail host The computer on which e-mail messages are stored MAPI Mail Application Programing Interface, an Internet standard format for e-mail pdQ Basics Handbook...
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Glossary MIME Multipurpose Internet Mail Extension, an extension to Internet mail that adds support for the exchange of multi-part messages, including binary files A combination of letters (or letters and numbers) used to gain password access to a network and/or computer system. Passwords are security measures that help to prevent unauthorized persons from working with another person’s computer resources or obtaining access to a network.
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A name provided by your ISP or your organization’s e-mail administrator. It usually consists of the text that appears before the @ sign in your return e-mail address (for example, in Beatrix@qualcomm.com, the login name is Beatrix). pdQ Basics Handbook...
Index , 27 most recently dialed number with keypad closed accented characters , 80 calling cards , 43 using Graffiti , 41 capital letters , 38, 39 using on-screen keyboard , 70 care of pdQ smartphone accessories categories Address Book , 51 beaming , 7, 26...
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, 66 memory is full message help menus , 46 in Graffiti , 45 choosing a command , 61 notes in the Palm Desktop directory , 46 Edit menu , 62 online tips pdQ Basics Handbook...
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Index , 46 shortcuts phone preferences , 45 , 79 using setting for network connections , 34 , 15 modem mode setting general phone setup , 80 calling cards , 68 , 80 Name Lookup disabling call waiting , 43 , 13 navigation strokes in Graffiti port, for cradle...
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, 42 numbers , 38 on-screen keyboard , 42 punctuation marks , 43 symbols , 39 using Graffiti time , 16 Daylight Savings Time , 65 phone displays incorrect time , 16 time zone , 51 transmitting data pdQ Basics Handbook...
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