Wi-Fi Diagnostic Reports - Blackberry 8120 User Manual

Wi-Fi diagnostic reports

About Wi-Fi diagnostic reports
Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to
a Wi-Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-
Fi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Submit a Wi-Fi diagnostic report
1. In the device options, click Wi-Fi Connections.
2. Press the Menu key.
3. Click Wi-Fi Diagnostics.
4. Press the Menu key.
5. Click Email Report or PIN Report.
Include advanced data in Wi-Fi diagnostic reports
1. In the device options, click Wi-Fi Connections.
2. Press the Menu key.
3. Click Wi-Fi Diagnostics.
4. Press the Menu key.
5. Click Options.
6. Change the Display Mode field to Advanced.
7. Press the Menu key.
8. Click Save.
Set a default recipient for Wi-Fi diagnostic reports
If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that
recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1. In the device options, click Wi-Fi Connections.
2. Press the Menu key.
3. Click Wi-Fi Diagnostics.
4. Press the Menu key.
5. Click Options.
6. Type the contact information.
7. Press the Menu key.
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