Novell Netware Troubleshooting Step-By-Step - Xerox 6200DX - Phaser Color Laser Printer Network Manual

6. Verify that the Primary Server is set (NetWare 3.1X only). (Primary Server should have been set
during initial queue setup and installed using CentreWare DP.) If it is not set, use CentreWare DP
to set it and reset the printer.
Note
Setting the Primary Server is extremely important on large networks.
7. If the above quick checks fail to fix the printing problem, refer to the Xerox web site at:
www.xerox.com/officeprinting/support.

Novell NetWare troubleshooting step-by-step

The steps in this procedure should eliminate cabling, communication, and connection problems
associated with network connected printers. The steps are divided into two groups:
Hardware Step-by-Step


Software Step-by-Step


Software Step-by-Step assumes that you are connected to a Novell NetWare network with a Windows
OS loaded on the client workstation. Complete both of these procedures, then run a test print from your
software application. If the job prints, no further system troubleshooting is necessary.
Novell NetWare hardware step-by-step
1. Check LED activity on the printer. Link (green) LED should be ON whenever it is connected to an
active network. Traffic (orange) LED should flicker with data reception.
2. VERIFY cable connections. If possible, substitute a new cable or connectors from a known good
system or printer.
3.
Check the port to which your printer is attached. Connect a known good network device to it and
test.
4. Print the Configuration Pages from your printer. For information on printing Configuration Pages,
refer to the Front Panel section of the Features Guide on the Interactive Documentation
CD-ROM.
5. Review the Connectivity Settings and check for these items:
NetWare is enabled.


Frame Type matches the frame type of the desired file server.


Note
To determine your NetWare IPX frame type, type config at the Novell console screen. On
large networks, using multiple IPX frame types, it is CRITICAL that the frame type be set
correctly.
PDL is set to your desired PDL (PostScript or PCL) or to Auto.


Primary Server (for NetWare 3.x only) is set to the name of the server which serves the print


queue you have assigned to the Phaser printer.
Phaser® 6200 Color Laser Printer
Novell NetWare 3.x/4.x/5.x Network
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