Page 2 © 2003 by Neoware Systems, Inc. 400 Feheley Drive King of Prussia, PA 19406 USA +1.610.277.8300 E-mail:info@neoware.com Web: http://www.neoware.com This manual is copyrighted by Neoware Systems, Inc. All rights are reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form without prior consent, in writing, from Neoware Systems, Inc.
Page 3: Table Of Contents
ezRemote Manager User Manual Table of Contents Table of Contents iii Locating thin client appliances 13 List view 16 List view thin client appliance Introduction 7 CHAPTER 1 information 16 Overview 7 Sorting the list view 17 Complete remote management of Neoware Renaming thin client appliances 17 thin client appliances 7 Adding one or more thin client appliances to the...
Page 4 ezRemote Manager User Manual Table of Contents File | Export Database 25 Connection CHAPTER 6 Manager 39 Data exported 26 Connection Manager not available in Support Database Access CHAPTER 4 Mode 39 Modes 27 Connections in thin client appliances 39 What are “connections”? 39 Administrator and Support modes 27 Connection cloning supported models 40...
Page 5 ezRemote Manager User Manual Table of Contents Which appliance configuration items are Sessions 69 CHAPTER 10 cloned using Properties Manager? 51 Setting Session Parameters 69 Why clone properties? 52 Using the Set Session Parameters Dialog 70 Save time configuring thin client Task view 72 appliances 52 Task view actions 73...
Page 6 ezRemote Manager User Manual Table of Contents Overview of procedure 84 connections.rgy 99 FTP Server 84 Setting the appliances for ezUpdate 100 DHCP Tag 137 84 ezUpdate Advanced Topics 102 Static IP Address 85 Snap-ins 102 ezUpdate Server Configuration 86 Appendix D: ezUpdate for Windows Basic FTP server setup 86 XPe Appliances 103...
Page 7: Introduction
ezRemote Manager User Manual Introduction CHAPTER 1 ™ Introduction to Neoware’s ezRemote Manager software. Overview Complete remote ezRemote Manager is a server-based application that provides management of sophisticated centralized administration capabilities for Neoware Neoware thin client thin client appliances and for other thin client appliances running appliances Neoware software.
Page 8: Ezremote Manager Distribution
Introduction Remotely create and modify server connections on Neoware thin • client appliances running Windows CE, Windows NTe, Windows XPe or NeoLinux, Copy or “clone” the connections, appliance properties, and secu- • rity settings from one appliance to other appliances, as well as save them to disk, Configure pull-based ezUpdate automatic updates of software, •...
Page 9: Getting More Information
Introduction Important! Installation and use of ezRemote Manager -- Enterprise Edition requires a software license key from Neoware. If you don’t have a software license key, you can get one by calling 800-636- 9273 in the U.S. or +1-610-277-8300 elsewhere. Neoware also provides a Limited Edition of ezRemote Manager, which does not require a license key.
Page 10 Introduction Getting More Information...
Page 11: Installing Ezremote
ezRemote Manager User Manual Installing CHAPTER 2 ezRemote Manager This chapter explains how to install Neoware ezRemote Manager on a server. Installing ezRemote Manager ezRemote Manager must be installed on a Windows-based server, running either Windows NT Server 4.0, Windows 2000 Server, or Windows Server 2003.
Page 12: Uninstalling Ezremote Manager
Installing ezRemote Manager When prompted, type in the software license key for ezRemote Manager, and then click Next Note: The license key must be typed exactly as provided. The Lim- ited Edition of ezRemote Manager does not require a license key for installation.
Page 13: Asset Manager
ezRemote Manager User Manual Asset Manager CHAPTER 3 This chapter explains how to use ezRemote Manager for locating, adding, viewing, and grouping lists of thin client appliances. Asset Manager functions not available in Support Mode When ezRemote Manager is in Support Mode, Connection Man- ager is not an available option.
Page 14 Asset Manager select from the Actions dropdown menu. Assets Asset Manager (Locate thin client appliances) Select a broadcast IP address. Left-click to select or deselect an address Right-click to change Additional addresses Select the number of Click Password and delay to use a thin cli- between SNMP ent access...
Page 15 Asset Manager To change a broadcast IP address, right-click and type a new one. Add additional broadcast IP addresses by entering them one at a time in the provided field. clicking after each entry. For example, you might choose to add addresses for subnet routers. Specify the number and delay between SNMP broadcasts.
Page 16: List View
Asset Manager List view List view is the listing of located and added Neoware thin client appliances. It uses a familiar Explorer-type tree/list view, providing important information about each thin client appliance: List view thin client The thin client appliance information in the list view includes: appliance Station Name - The thin client appliance’s defined network •...
Page 17: Sorting The List View
Asset Manager Flash - (primarily for legacy equipment) If Neoware’s Flash local • storage daughterboard is installed, this column shows the amount of memory installed on the daughterboard. Disk - If a Flash disk (a DiskOnChip or DiskOnModule internal • Flash device) is installed in the thin client appliance (or PCMCIA or IDE hard disks in @workStations), this column displays the size of the local storage.
Page 18 Asset Manager Press the key to finish name entry. Enter List view...
Page 19: Adding One Or More Thin Client Appliances To The List View
Asset Manager Adding one or more thin client appliances to the list view To add thin client appliance IP addresses to the list view, right click anywhere in the right-hand pane, and then select from Add | Station the pop-up menu. Right click in the list view pane to add...
Page 20: Adding A Single Thin Client Appliance
Asset Manager Adding a single thin To specify a single IP address, enter the address in the Start field client appliance and click the add button. If a thin client appliance access password needs to be associated with the appliance(s) that you are adding, click on the Password button to set Access Security Password.
Page 21: Adding Thin Client Appliances Using A List Of Ip Addresses
Asset Manager When you have specified the desired IP address(es), click add them to your list view. Adding thin client With ezRemote Manager 3.0, thin client appliances can be added to appliances using a the asset list using a text file containing IP addresses. The text file list of IP addresses should contain nothing except IP addresses separated by the follow- ing characters (delimiters): space, TAB, new line, or semicolon.
Page 22: Grouping In Asset Lists
Asset Manager Grouping in asset lists To more easily manage Neoware thin client appliances, you may Restricted in choose to organize them in logical groups. Group appliances based Support Mode Adding, changing, and on any criteria you desire. Use the sorting mechanism in the list deleting asset lists group- view, and then click-and-drag selected appliances into defined ing is a function that is...
Page 23: Printing List Views
Asset Manager Printing list views Using the ezRemote Manager menus, you can easily print a list Not Available in view: Support Mode Printing list views is a Use the organizational tree in the left-hand pane to select the • function that is available group level you wish to print.
Page 24: Saving And Automatically Retrieving Asset Lists
Asset Manager Saving and automatically retrieving asset lists The asset listing displayed in ezRemote Manager can be saved to a database file (by default named with the extension .rms) when you Save asset lists when you exit the program, or at any time when using ezRemote Manager by exit ezRemote Manager to avoid having to redis- using the menu...
Page 25: Exporting Asset List Data To Other Applications
Asset Manager of the passwords. The database files are encrypted with RC4 encryp- tion. Note: Because of the differences between RC4 encryption/decryp- tion utilities that are part of Windows 2000 and earlier operating sys- tems and the RC4 utilities in Windows XP and later operating systems, ezRemote Manager database files created with one set of utilities cannot be read with the other.
Page 26: Data Exported
Asset Manager Provide a file name. Click Save Data exported ezRemote Manager 3.0 exports asset list data in a comma-delimited text file (.csv file) format. The asset list data that are exported include: Station Name • Grouping structure • IP address •...
Page 27: Chapter 4 Database Access Modes
ezRemote Manager User Manual Database Access CHAPTER 4 Modes This chapter explains how to use password protection to restrict access to ezRemote Manager database files and functionality. Administrator and Support modes ezRemote Manager provides two modes of saving and accessing an asset list database file (.rms file).
Page 28: Support Mode Functions
Database Access Modes Support mode ezRemote Manager uses the restricted-access Support mode when: functions Opening an asset list database file that has been saved with Support • mode enabled, and The Support mode password has been used to open the database. •...
Page 29: Enable Support Mode Access
Database Access Modes An Administrator mode password, once entered in the Database Access Control dialog, will be required thereafter in order to open Don’t forget the database that database file. Although the Administrator password field may be access passwords you use to encrypt the asset left empty (and an empty Administrator password field will open a list database.
Page 30: Retrieving Ezremote Manager Asset List Databases
Database Access Modes Retrieving ezRemote Manager asset list databases Retrieving an asset Recently saved database files are list database listed in the File menu. For a more complete list of database files, select File | Open. ezRemote Man- ager asset list data- bases use the file suffix: .rms Note: ezRemote...
Page 31: Using The Proper Database Access Password
Database Access Modes Using the proper The password entered in the Database Access Password dialog con- database access trols the access mode with which the database is opened. password Administrator access mode, only -- If the asset list database • being opened has been saved with the Administrator access mode only enabled (i.e., the Enable Support Mode access checkbox is not checked), then only the Administrator access password will...
Page 32: Support Access Mode Indicators
Database Access Modes Title bar indicator When ezRemote Manager is operating in Administrator access mode, the window title bar includes “Administrator Mode” in the title name. “Administrator Mode” in window title bar. All toolbar buttons enabled and accessible Administrator Access Mode Indicators Toolbar indicator When ezRemote Manager is operating in Administrator access mode, the toolbar buttons are all active and accessible.
Page 33: Updating Appliance Software
ezRemote Manager User Manual Updating CHAPTER 5 Appliance Software This chapter explains how to update the system software in Neoware appliances. Software updates Getting software To properly use ezRemote Manager to update your computing updates appliance software, you must first install a Neoware software update package on the server that is running ezRemote Manager.
Page 34: Chapter 5 Updating Appliance Software
Updating Appliance Software menu item Actions | Software Software update manager toolbar button When the Update Manager opens, select either the NeoLinux, WARNING netOS, Windows CE, Windows XPe, or Windows NTe software Do not attempt to create more than one simulta- update package to use to update your appliance(s).
Page 35: Xpe/Nte Software Cloning
Updating Appliance Software Note: If the selected group of appliances contains more than one type of software, you will be prompted to choose which software to update. Once you have chosen the software to update, ezRe- mote Manager will display a list of the appliances running that software.
Page 36: Preparing The Template Or Source Appliance
Updating Appliance Software Preparing the Before using an XPe/NTe appliance as a template or source for clon- template or source ing to other appliances (the target devices), it is critical that it be set appliance up correctly: Make sure that all configuration changes are made in the unit which has been chosen to be cloned.
Page 37 Updating Appliance Software XPe/NTe appliance in the left hand pane, and click Get Image Select the Neoware Windows XPe/NTe appliance with the preconfigured software image. Click the Get Image button to initiate the clone operation. In the Version Name Image Name and Location dialog, type the name to be listed in the Update Manager.
Page 38: Copying The Cloned Image To Other Xpe / Nte Appliances
Updating Appliance Software Copying the cloned Once the cloned image is saved on to the ezRemote Manager server, image to other XPe it will be available to copy to one or more other appliances. The / NTe appliances name of the cloned image you provided in step 4 of this procedure, will appear in the software Update Manager window.
Page 39: Connection Manager
ezRemote Manager User Manual Connection CHAPTER 6 Manager This chapter explains how to use ezRemote Manager to manage server connections on your Neoware Appliances. Connection Manager not available in Support Mode When ezRemote Manager is in Support Mode, Connection Man- ager is not an available option.
Page 40: Connection Cloning Supported Models
Connection Manager Connection cloning This chapter focuses on cloning defined connections from and to the supported models following thin client appliances running Neoware software: Capio I and II models running Neoware’s version of Windows CE • software NetVista N2200 and N2800 models running NeoLinux or •...
Page 41: Cloned Connection Settings
Connection Manager dows XPe/NTe appliances, see “XPe/NTe software cloning” on page 35.) Cloned connection The following are examples of settings copied and cloned in Con- settings nection Manager (when the source or template appliance has any of these connections defined): ICA connections: all configuration settings for each defined con- •...
Page 42: Create "Standard Desktops" Using Ezupdate Server Configuration Files
Connection Manager The alternative to individual client configuration is to configure a single appliance (the “template” appliance) with the server connec- tions that will be used on other devices, and to then clone those con- nections and copy them to the other thin client appliances. ezRemote Manager makes cloning and copying connections both quick and easy.
Page 43: Cloning Connections To Other Appliances
Connection Manager Cloning connections to other appliances “Cloning” or The next step involves the use of ezRemote Manager to “clone” or copying copy the connections created on one appliance, to the rest of the connections from appliances or groups of appliances on your network. This ensures one thin client that your connections are properly configured, and will work on any appliance directly...
Page 44 Connection Manager entitled: Get connections from thin client appliance Select the appliance with the preconfigured connections from the list of appliances on the left-hand side. Select the Select “Get appliance connections with the from thin client preconfigured appliance” connections. Click the Get button to pull the connection information from the appliance.
Page 45: Loading Connection Configurations From A File
Connection Manager Loading connection Connection configurations may be saved to a file for loading to one configurations from or more thin client appliances. This section describes loading a pre- a file viously saved connection configuration file into ezRemote Manager and how to push it to one or more appliances. Saving connection configuration: (For more information about how to save connection configurations to a file, see “Saving connec- tion configurations to file”...
Page 46: Saving Connection Configurations To File
Connection Manager Click and select the file to copied from the previously saved connection configurations. When ezRemote Manager finishes uploading the preconfigured connections, and lists them in the Connection Manager window, the Update All button will become active. To Copy or Clone the preconfigured connections to all of the appliances listed on the left-hand side, click Update All When the Confirm Session Start dialog appears, click...
Page 47 Connection Manager directory and file name of the appliance connection file that you chose to save. When connec- tions are fin- ished uploading from the selected appliance, Save As is enabled. Saving connection configurations to file...
Page 48 Connection Manager Saving connection configurations to file...
Page 49: Properties Manager
ezRemote Manager User Manual Properties Manager CHAPTER 7 This chapter explains how to use ezRemote Manager to duplicate device configurations. Properties Manager not available in Support Mode When ezRemote Manager is in Support Mode, Properties Manager is not an available option. For more information about how to tell which mode you are using, see “Access mode indicators”...
Page 50: Which Thin Client Appliances Support Property Cloning
Properties Manager nection Manager are cloned using the Properties Manager interface. Which thin client This chapter focuses on cloning configuration properties from and to appliances support the following thin client appliances running Neoware software: property cloning? Capio I and II models running Neoware’s version of Windows CE •...
Page 51: Which Appliance Configuration Items Are Not Cloned Using Properties Manager
Properties Manager (For information about cloning Windows XPe/NTe appliances, see “XPe/NTe software cloning” on page 35.) Which appliance The items not cloned using Properties Manager are: configuration items Connection definitions (these are cloned using the Connection • are not cloned Manager dialog) using Properties IP address...
Page 52: Why Clone Properties
Properties Manager Why clone properties? Save time Individual thin client appliances can be configured at the desktop configuring thin when installed or whenever network resources change. This configu- client appliances ration usually includes initially setting up monitor resolution, the network, defining printers, and deciding to which servers, applica- tions, and Web sites the thin client user may have access.
Page 53: Setting Appliance Properties Using Ezanywhere Shadowing
Properties Manager To be sure that the template appliance is correctly configured, it is Caution important to set up and test the device configurations before copying Because Neoware's them. Test configurations for multiple appliances on an appliance ezRemote Manager is an enterprise-class tool that connected to the same network environment that all copied appli- can manage thousands...
Page 54 Properties Manager Note: Later in this procedure, you will be able to customize this appliance for it to become a template from which you can clone its properties. Click Shadow Depending upon the configuration settings on the appliance you are trying to shadow, you may have to wait for an approval of the appliance user before you can shadow their appliance.
Page 55: Loading Property Settings From A File
Properties Manager figurations to file” below for more information concerning this feature). Click the Get button to upload the prop- erties information from the template appliance. When the Confirm Session Start dialog appears, click Properties to set the session parameters (see “ Setting Session Parameters” on page 69), to begin the session immediately, or Cancel...
Page 56 Properties Manager Note: If the selected group of appliances are based on more than one kind of software, you will be prompted to select which type of appliance to update by choosing the appropriate software plat- form. Once you have selected the software platform, ezRemote Manager will single out the appliances running that software and allow you to continue cloning or editing your connections.
Page 57: Saving Properties Configurations To File
Properties Manager Note: If you choose to make the session delayed in the Set Ses- sion Parameters dialog, clicking will add the delayed session to the Task View instead of beginning the session immediately. Saving properties configurations to file Using ezRemote Manager it is also possible to save the appliance property information as a file;...
Page 58 Properties Manager you to specify the directory and file name of the appliance connec- tion file to be saved. When proper- ties are finished uploading from the selected appliance, Save As is enabled. Saving properties configurations to file...
Page 59: Snap-In Manager
ezRemote Manager User Manual Snap-In Manager CHAPTER 8 This chapter explains how to remotely apply modular updates to Neoware appliance software and appliance configurations. What is a Snap-In? All of Neoware’s thin client appliance operating systems utilize real filesystems in Flash disk memory instead of monolithic Flash images.
Page 60: Snap-In Manager
Snap-In Manager Snap-In Manager Apply snap-ins and ezRemote Manager’s Snap-In Manager provides the following func- more tions: Snap-in software additions, software updates, or configuration • changes simultaneously into one or more thin client appliances Remotely execute file-based scripts in one or more thin client •...
Page 61 Snap-In Manager Note: If the selected group of appliances include more than one operating system, you will be prompted to select which type of appliance to update by choosing the appropriate software plat- form. Once you have selected the software platform, ezRemote Manager will single out the appliances running that software and allow you to continue using Snap-In Manager.
Page 62 Snap-In Manager Scripts - For appliances running NeoLinux, the administrator • can custom configure the appliance using bash scripting. The administrator can also specify a specific input file to be used in conjunction with a bash script . Enter the script file or commands and the optional input file you would like to run on the selected appliance(s).
Page 63: Ezanywhere Shadowing
ezRemote Manager User Manual ezAnywhere CHAPTER 9 Shadowing This chapter explains how to remotely access a Neoware thin client appliance using ezAnywhere shadowing. What is shadowing? Remote viewing and ezAnywhere shadowing allows an administrator to remotely view control and/or take control of any Neoware thin client appliance. Because the administrator can either view or actively control the remote device, including being able to input keyboard and mouse actions, ezAnywhere shadowing can be used to remotely configure a thin...
Page 64: What Is Required To Shadow A Remote Appliance
ezAnywhere Shadowing tems also have settings to disable ezAnywhere shadowing, although remote configuration of devices is not as convenient as when shad- owing is enabled. What is required to shadow a remote appliance Client configuration The thin client appliance must be configured to accept ezAnywhere shadowing.
Page 65: Ezanywhere Shadowing And Passwords
ezAnywhere Shadowing In NeoLinux appliances Open the ezAnywhere control from ezConnect Connection Manager menus: tab. Settings | Appliance Properties | Desktop | Shadow must be checked. Allow ezRemote Manager to Shadow ezAnywhere If a thin client configuration password (appliance access security shadowing and password) has been set on an appliance, that password must be asso- passwords...
Page 66: Error Messages During Ezanywhere Session Initiation
ezAnywhere Shadowing from the Actions menu. ezAnywhere shadowing manager toolbar button Depending upon the configuration settings on the appliance you are trying to shadow, you may have to wait for an approval from the remote device’s user before you can shadow. Also, you may have to wait for an approval time-out, which will occur if the user is not at their appliance when you attempt to shadow it.
Page 67 ezAnywhere Shadowing Error creating shadow session • This message occurs when attempting to connect to an appliance that does not support ezAnywhere shadowing, or from network or configuration errors. Initiating an ezAnywhere shadowing session...
Page 68 ezAnywhere Shadowing Initiating an ezAnywhere shadowing session...
Page 69: Sessions
ezRemote Manager User Manual Sessions CHAPTER 10 This chapter explains how to set Session Parameters and use the task view of ezRemote Manager after you have created sessions to update your Neoware computing appliances. Setting Session Parameters A session is any defined task that you set ezRemote Manager to perform.
Page 70: Using The Set Session Parameters Dialog
Sessions Parameters, you can give each session a name, a delayed start time, set logging options, and set the option to reboot the appliance after the session is complete. Using the Set Using the Set Session Parameters dialog the user can specify the fol- Session Parameters lowing parameters: Dialog...
Page 71 Sessions Start Time - Select whether you want this session to begin • immediately or be delayed. If you choose delay, select the time and date when you would like the session to occur. Note: The time is based on a 24-hour clock: If you want to start a session at 10:20 P.M., then you select 22 in the first field and 20 in the second field.
Page 72: Task View
Sessions Task view Once a session is begun or set as a delayed session, the task view will appear with each session displayed in its own tabbed dialog. Clicking on each tab (when more than one task has been defined) displays the session type, status, log file to be used or created, start time (or progress if the task is currently running), and details con- cerning the appliances to be modified.
Page 73: Task View Actions
Sessions Task view actions To select a specific session, select the tab labelled with the session name. Once you select the tab you will be able to do the following: Task View (Delayed Sessions) Start Time - You can make any delayed sessions begin immedi- •...
Page 74: Switching To The List View
Sessions Note: The information logged in the log file is controlled by the type of logging selected in the Set Session Parameters dialog. The default setting for the type of logging is Summary Log infor- mation. Close - After a session is completed, the button changes to •...
Page 75: Chapter 11 Wake On Lan Operations
ezRemote Manager User Manual Wake on LAN CHAPTER 11 Operations This chapter explains how ezRemote Manager uses Wake on LAN to power on thin client appliances. Wake on LAN and ezRemote Manager What is Wake on “Wake on LAN” (WOL) is a network technology that enables you LAN? to remotely wake up, or power networked systems “on”...
Page 76: Wake On Lan On Demand
Wake on LAN Operations Wake on LAN on demand You can wake up one or more appli- ance selected in the current list view (right-hand pane): Right-click on a thin client appli- ance (or a multiple-device selec- tion) in the list view. Select from the Wake-on-LAN...
Page 77: Ezremote Manager Tasks That Work With By Auto Wake On Lan
Wake on LAN Operations again. If there is still no response, ezRemote Manager will repeat the cycle until the remote appliance wakes and responds. If the appli- ance doesn’t respond after seven attempts, ezRemote Manager shows a time-out error in the log, and moves on to the next appliance in the list to update.
Page 78 Wake on LAN Operations Automatic Wake on LAN (Auto Wake on LAN)
Page 79: Appendix A: Broadcast Snmp And Router Configuration
ezRemote Manager User Manual Appendix A: Broadcast SNMP and Router Configuration This appendix discusses router/switch configuration issues with respect to automatically locating Neoware appliances across sub- netted networks. ezRemote Manager access to separate subnets through Cisco routers ezRemote Manager uses SNMP (Simple Network Management Protocol) broadcasts to automatically locate Neoware appliances on your network (when you click on the Locate button or use the Actions | Locate menu item).
Page 80: Adding A Route To Your Server
Subnet mask 255.0.0.0 • Adding a route to If your server is not already configured to locate the subnet on which your server you are trying to locate Neoware appliances, you can add a route as follows: Open a Command Prompt window on the ezRemote Manager server. At the command prompt, type: route add 100.0.0.0 mask 255.0.0.0 10.30.1.1 which tells the server that any communication with 100.*.*.*...
Page 81 ip subnet-zero ip domain-name neoware.com ip name-server 10.10.10.13 interface Ethernet0 description connected to CorporateNetwork ip address 10.30.1.1 255.0.0.0 ip directed-broadcast interface Ethernet1 description connected to Test EthernetLAN ip address 100.30.1.1 255.0.0.0 ip access-group 102 in ip access-group 152 out ip directed-broadcast 176 interface Serial0 no ip address no ip directed-broadcast...
Page 82: Relevant Cisco Router Commands
line con 0 transport input none line aux 0 line vty 0 4 password ******* login NOTE: Consult your router manuals and/or Cisco for specific instructions on how to modify running configurations for a particular router. Relevant Cisco ip directed-broadcast Router Commands ip forward-protocol Extended IP Access List...
Page 83: Appendix B: Ezupdate For Windows Ce Appliances
ezRemote Manager User Manual Appendix B: ezUpdate for Windows CE Appliances This appendix discusses how to use ezRemote Manager to create the con- figuration files needed to automatically update your Windows CE- based Neoware appliances’ software, properties, and connections. Windows CE ezUpdate Both ezRemote Manager (2.2 or later) and Neoware software, (incorporating Windows CE (5.2 or later)) contain enhancements that allow for the automatic server update of appliance software,...
Page 84: Overview Of Procedure
All Neoware Windows CE thin client appliances must be the • same model, or have exactly the same hardware/software config- uration. For example: ezUpdate will not work properly in an environment where some appliances are configured with ICA, RDP, and TeemTalk, while others are configured with ICA, RDP, and Internet Explorer.
Page 85: Static Ip Address
For password-protected FTP, the URL should use the following • format: ftp://username:password@host/path_to_update_file_directory For anonymous FTP, then the URL should be in the following • format: ftp://host/path_to_update_file_directory When using anonymous FTP (and your FTP server resides on the • same machine as your DHCP server), then the URL should be in the following format: ftp://@DHCPSERVER/path_to_update_file_directory Note: FTP filenames and paths should not contain spaces.
Page 86: Ezupdate Server Configuration
ezUpdate Server Configuration Neoware Windows CE devices can access configuration updates, properties updates, and software updates from any standard FTP server. The underlying operating system doesn’t matter. Note: The following instructions are for setting up ezUpdate on a Windows 2000 server, but can be adjusted for use with other Microsoft Win- dows server versions.
Page 87: Choosing The Right Instruction Set
Choosing the right Following this paragraph are three sets of instructions: A, B, and C. instruction set Use the set(s) of instructions indicated according to your Neoware CE environment: If you have Windows CE thin client appliances running the following Neoware software release versions: Complete the instruction set(s)
Page 88: Instruction Set B
Where X is the contents of the system.rev file. If you have any registry files, most commonly the properties.rgy and connections.rgy created by ezRemote Manager, these will be added to the config.txt file next. For example: PROPERTIES “November 20, 2002" UPDATE_REGISTRY Proper- ties.rgy CONNECTIONS “November 20, 2002"...
Page 89: Instruction Set C
For example: If you possess units that are running 5.3.2 software, the update must be a correctly configured update of that software and X should be the contents of the 5.3.2 software system.rev file. The 3000 directory must contain the correct update files, as detailed under Instruction Set A.
Page 90: Creating Ezupdate Files
Creating ezUpdate files properties.rgy This plain-text file contains a full description of the Neoware appli- ance properties that you would like to be automatically set. This includes settings such as display, keyboard, screen saver, overall security, etc. To create the properties.rgy file: Using ezRemote Manager, locate the appliance with the proper- ties that you would like to use as a template.
Page 91: Config.txt
nections button in the ezRemote Manager toolbar, or select Con- nections from the Actions menu bar item. When the Neoware Appliance Connection Manager appears, select the template appliance from the list of appliances on the left-hand side. Click the Get button. When ezRemote Manager finishes uploading the appliance’s con- nections, the Save As button will become active.
Page 92 If a Properties Registry File is specified, ezRemote Manager will verify that this file exists in the Auto Update FTP directory, and that the associated version field is filled in when the OK button is clicked. The specified version is used to determine whether the thin client’s properties should be updated.
Page 93: Appendix C: Ezupdate For Neolinux Appliances
ezRemote Manager User Manual Appendix C: ezUpdate for NeoLinux Appliances This appendix explains how to set up ezUpdate for automatic updates to your NeoLinux based Neoware thin client appliances’ software, proper- ties, and connections. ezUpdate and NeoLinux Both ezRemote Manager (2.3 and later) and Neoware NeoLinux Software (2.2 and later) contain enhancements that allow the auto- matic server update of thin client appliance software, appliance configuration properties, and appliance server connections.
Page 94: Requirements
Requirements The requirements to enable ezUpdate. Either an FTP or an NFS server • The NeoLinux ezUpdate Server Package from the Neoware Web • site. The NeoLinux ezUpdate Server Package can be found at: http://www.neoware.com/downloads/ One or more NeoLinux software update packages downloaded •...
Page 95: Configuring Ezupdate Via Dhcp
Configuring A Dynamic Host Configuration Protocol (DHCP) server may be ezUpdate via DHCP configured to provide Neoware thin client appliances with the loca- tion (URL) of the ezUpdate server and files (the ezUpdate direc- tory). Although ezUpdate can be configured to use any DHCP tag number, by default ezUpdate is configured to use DHCP tag 137.
Page 96 From the ezConnect Connection Manager screen, press • from the menu select Settings Appliance properties | Network On the Network Settings dialog, click . The • ezUpdate Settings ezUpdate Settings dialog will appear. To enable ezUpdate, click checkbox: Enable automatic configura- •...
Page 97: Using Ezupdate To Distribute Neolinux Software Update Packages
Using ezUpdate to distribute NeoLinux software update packages Software update packages are provided by Neoware as downloads from the Web site. The download packages that are pushed to the thin client appliances using ezRemote Manager may also be distrib- uted from ezUpdate server(s). The following steps should be fol- lowed to enable ezUpdate distribution of software update packages: Download the appropriate NeoLinux software update package from...
Page 98: Install.nl
tions and properties. These files include: install.nl, version.profile, connections.rgy, and properties.rgy. install.nl To include install.nl in your profile directory, simply copy the install_profile_image.template file (found in the NeoLinux ezUpdate directory in the templates folder) into your profile directory and rename it install.nl. Version file The ezUpdate process uses the version file to determine if a NeoLinux appliance needs to be updated.
Page 99: Connections.rgy
tions, etc.) that you would like to be automatically copy to other appliances. Using ezRemote Manager, locate the template appliance (the one you have configured with the properties to be copied to other appliances). Select the template source appliance in the list view, and click the Properties button in the ezRemote Manager toolbar, or select Properties from the Actions menu bar item.
Page 100: Setting The Appliances For Ezupdate
Click the Get button. When ezRemote Manager finishes uploading the appliance’s con- nections, the Save As button will become active. Click the Save As button. The Save As dialog will open. Browse to either the FTP or NFS profile directory or a temporary directory and click the Save button.
Page 101 Note: The install_profile.sh shell script file is located in the directory to which ezRemote Manager was installed. By default, this file is located in C:/Program Files/Neoware/ezRM/ install_profile.sh. Click the OK button to set the appliances to request the automatic profile ezUpdate. When the Confirm Session Start dialog appears, click Properties to set the session parameters (see “Setting Session Parameters”...
Page 102: Ezupdate Advanced Topics
ezUpdate Advanced Topics Snap-ins ezUpdate also can be used to install snap-ins. The snap-in can be set up as part of an automatic software update, or as part of an automatic profile update. It can also be installed separately by either method. Snap-ins generally come with an install.nl script that is used to direct the thin client appliance’s installation of the snap-in files.
Page 103: Appendix D: Ezupdate For Windows Xpe Appliances
ezRemote Manager User Manual Appendix D: ezUpdate for Windows XPe Appliances This appendix explains how to set up ezUpdate for automatic updates to your Windows XPe-based Neoware appliance software. ezUpdate and Windows XPe ezRemote Manager Rel. 2.4.2 (and later) and Neoware’s imple- mentation of Microsoft Windows XP Embedded (XPe) Rel.
Page 104: Requirements
Easy roll-out of software updates to in-place XPe thin client • appliances Combine with Enhanced Write Filter for ultimate lock-down • security of the desktop operating system Requirements Following is a list of requirements to enable ezUpdate for Windows XPe: An FTP server •...
Page 105: Ftp Server Setup
Note: Do not include any trailing slash (“/”) or path information after the hostname or IP address in the URL. ezUpdate will add path information to the URL text when attempting to contact the server. FTP server setup XPe ezUpdate The XPe ezUpdate server package contains scripts and a specific server package directory structure required for automatically updating XPe appli-...
Page 106 Windows server installation, the package would be installed to C:\Inetpub\ftproot\ The “factory” profile is the A folder is pro- default for each vided for each Flash disk size. supported Other profiles Flash disk size can be added on Neoware for different XPe thin client configurations.
Page 107 Folder / File Description \[size] Folder: Four folders are located at this level, each one named for the size in megabytes of the Flash disk associated with the ezUpdate-man- aged XPe thin client appliance for which it is intended. “[size]” is replaced by: For 128 MB Flash disk devices...
Page 108 Folder / File Description \snapins.txt File: This file contains the name for each snap-in you wish to maintain as part of the profile. If no snap-ins are to be part of the profile, this file should be empty. Each snap-in name must occupy a single line in the snapins.txt file.
Page 109: How Xpe Ezupdate Functions
How XPe ezUpdate functions Boot time check for When an ezUpdate-enabled XPe thin client appliance boots up updated software (whether a soft reboot or a power cycle), an ezUpdate service runs in the appliance. ezUpdate is enabled as the default. The ezUpdate service runs even if no user is logged in.
Page 110: Starting Ezupdate After The Initial Boot-Up
If an image.dd file is not found, or if the matching version file • name is found, then the ezUpdate service accesses the snapins.txt file located in the directory. For example, continuing the example above, the service downloads ftp://EZSERVER/neoware/xpe/256/ factory/snapins.txt The ezUpdate service next compares the snap-in names contained •...
Page 111: Step 2. Set Up A "Standard" Xpe Configuration
After the package is installed, there will be a new folder named • \\10.10.80.10\c_drive\Inetpub\ftproot\neoware Step 2. Set up a Configure one of the XPe thin client appliances exactly as you • “standard” XPe wish all others to be configured. configuration Open the ezUpdate control panel applet (as Administrator) and: •...
Page 112: Step 4. Update The Update Version File Name
Copy the cloned image to the FTP server and rename the image: • “image.dd” ( \\10.10.80.10\c_drive\Inet- pub\ftproot\neoware\xpe\192\factory\image.dd Step 4. Update the Rename the version file name to: “2” • Update Version File Note: This is to match the Update Version set in Step 2, above. If name the version file name does not match the Update Version setting that is contained in image.dd, then the XPe appliances will reboot...
Page 113: Snap-Ins For Xpe Ezupdate
image file, otherwise each XPe thin client with the “callcenter” pro- file name will load new software on every reboot. Snap-ins for XPe The snapins.txt file is a plain text file (empty by default) that is used ezUpdate to describe the list of snap-ins that are to be installed on each ezUp- date-managed XPe thin client appliance.
Page 114 XPe ezUpdate Advanced Topics...
Page 115: Index
ezRemote Manager User Manual Index Symbols .csv file Cisco router 26, 30 .rms file cloning advantages of cloning properties connections 43, 45 access mode indicators command administrator mode field name in Snap-In Manager support mode Confirm Session Start dialog connections broadcast IP address cloning or copying 43, 45...
Page 116 ezRemote Manager User Manual Index installation IP address license key MAC address uninstall mainboard ezSnap technology OS version ezUpdate PLCC creating properties files for distribution renaming appliances NeoLinux sorting appliances in Configuring via DHCP station name switch to task view connections.rgy log file properties.rgy...
Page 117 ezRemote Manager User Manual Index shadowing remote appliances thin client appliances supporting cloning of task view actions cancel RC4 encryption/decryption close reboot station start time rename appliances view log retrieve asset database adjusting switch to list view technical support scripts template field name in Snap-In Manager session name...
Page 118 ezRemote Manager User Manual Index Index...

This manual is also suitable for:

Neoware e140 - thin client Neoware e370 - thin client Neoware e90 - thin client Neoware m100 - mobile thin client Ezremote manager 3.0

Neoware c50 - Thin Client User Manual

CHAPTER 1 Introduction

CHAPTER 2 Installing Ezremote

Manager

CHAPTER 3 Asset Manager

CHAPTER 4 Database Access Modes

CHAPTER 5 Updating Appliance Software

CHAPTER 6 Connection Manager

CHAPTER 7 Device Properties in Thin Client Appliances

Properties Manager

CHAPTER 8 Snap-In Manager

CHAPTER 9 Ezanywhere Shadowing

CHAPTER 10 Sessions

CHAPTER 11 Wake on LAN Operations

Appendix A: Broadcast SNMP and Router Configuration

Appendix B: Ezupdate for Windows CE Appliances

Appendix C: Ezupdate for Neolinux Appliances

Appendix D: Ezupdate for Windows Xpe Appliances

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Neoware Neoware c50 - Thin Client

Summary of Contents for Neoware Neoware c50 - Thin Client

This manual is also suitable for:

Table of Contents