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Acer TravelMate 610 Service Manual

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TravelMate 610
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: 49.41Q04.001
DOC. NO.: SG363-0103A
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate 610

  • Page 1 TravelMate 610 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.41Q04.001 DOC. NO.: SG363-0103A PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 610 service guide. Date Chapter Updates 04/172001 Chapter 1 Change video memory “Up to 11MB SDRAM (4MB dedicated display cache combined with Intel(R) DVMT)"...
  • Page 3 Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear Screen messages on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1 System Specifications Features ............1 System Block Diagram .
  • Page 8 Table of Contents Disassembling the CD-ROM drive Module ......54 Removing the Extended Memory ........55 Removing the Modem Board .
  • Page 9 Table of Contents Microsoft Windows 2000 Environment Test ......112 Windows ME Environment Test ........115 Appendix C Online Support Information Index...
  • Page 10 Table of Contents VIII...

  • Page 11: System Specifications

    Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance Intel Coppermine/Pentium® III processor featuring Intel® SpeedStep™ technology Integrated 256 KB level 2 cache 64-bit memory bus Removable high-capacity, Enhanced-IDE hard disk Removable optical drive (CD-RW or DVD-ROM is standard) External USB floppy drive...
  • Page 12 Human-centric Design and Ergonomics Sleek, smooth and stylish design Full-sized keyboard Ergonomically-centered touchpad pointing device with scroll function Internet scroll key Expansion One Type II CardBus PC Card (formerly PCMCIA) slot One SmartBus slot Upgradeable memory Removable drives (hard disk and optical drive) EasyPort port replicator Chapter 1...

  • Page 13: System Block Diagram

    System Block Diagram CLK GEN DVO I/F LVDS 105 MHz IMI 9835 DUAL 0-20% EXT W/SS CONN GTL+ BUS AGP MUXED DISPLAY CACHE RJ45 100 MHz 133 MHz 1M* 32BITS MEM BUS GMCH2-M SO-DIMM*2 RJ11 100 MHz SO-DIMM*2 512MB MAX 512MB MAX Soloano2-M XFMR...

  • Page 14: Board Layout

    Board Layout Top View Item Description Item Description Video Port KBC/Super I/O LAN/Modem Connecto CN19 Internal Keyboard Connector Port Replicator CN22 Primary Battery Connecto Line-out port Mainboard Setting Line-in/ MIC-in port CN21 HDD Board Connector USB 0 Port CN18 RTC Battery Connector USB 1 Port BIOS ROM PS/2 Port...

  • Page 15: Bottom View

    Bottom View Item Description Item Description CN24 Modem Board Connector South Bridge CN23 Modem Cable Connector DIMM Socket 1 VCH Controller DIMM Socket 2 LAN Controller Clock Generator Controller Card Bus Controller Chapter 1...

  • Page 16: Panel

    Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Front Panel Icon Item/ Port Description Display screen Also called LCD (liquid-crystal display), displays computer output. Status indicators LEDs (light-emitting diodes) that turn on and off to show th status of the computer and its functions and components.

  • Page 17: Left Panel

    Left Panel Icon Item/ Port Description PCMCIA (PC card) port Connects to one Type II 16-bit PC card or 32-bit cardbus PC card. PC card eject button Ejects PC card from the card slot. Smart card slot Slot for smart card interface with pre-boot authentication systems.

  • Page 18: Right Panel

    Right Panel Icon Item/ Port Description Video capture kit slot Accepts the video capture kit option on the right side of the computer. Battery bay Houses the computer’s battery pack. AcerMedia drive bay Houses the computer’s removable media drive (CD-RW, CD-ROM, DVD-ROM, or 2nd hard disk).

  • Page 19: Rear Panel

    Rear Panel Icon Item/ Port Description Power jack Connects to an AC adapter. PS/2 port Connects to any PS/2-compatible device (e.g., PS/2 keyboard/ mouse/ keypad). USB ports (two) Connects to any Universal Serial Bus devices (e.g., USB mouse, USB camera). Line-in jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman).

  • Page 20: Bottom Panel

    Bottom Panel Icon Item/ Port Description Serial number label Your computer’s unique serial number. AcerMedia drive bay Unlatches to release the AcerMedia drive from its bay. release latch AcerMedia drive Your computer’s removable media storage. Personal identification Insert a business card or similar-sized identification card to slot personalize your computer.

  • Page 21: Indicators

    Indicators The computer has seven easy-to-read status icons below the display screen. The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon Function Description...

  • Page 22: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special keys Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Loc When Caps Lock is on, all alphabetic characters typed are in uppercase.
  • Page 23 Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Num lock on Num lock of...
  • Page 24 Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot key Icon Function...
  • Page 25 Hot key Icon Function Description Brightness down Decreases the screen brightness. Euro Types the Euro symbol (available on some Gr-Euro models. The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard.

  • Page 26: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Main board Major Chips Item Controller System core logic 82815EM/ ICH2-M Super I/O controller Kahuna Audio controller ALC200 Video controller Intel Solano2-M IDE controller ICH2- Keyboard controller Kahuna ICH2- PCMCIA Controller OZ711 Processor Item Specification CPU type Intel Coppermine 800 MHz ~ 1 GHz processor with 256 Kbytes on-die L2 cache CPU package...
  • Page 27 System Memory Item Specification Memory controlle Built-in 82815E Onboard memory size 0 MB DIMM socket numbe 2 sockets Supports memory size per socket 128 MB Supports maximum memory size 256MB (128MB x 2) Supports DIMM type SDRAM Supports DIMM speed 100 MHz Supports DIMM voltage 3.3V...
  • Page 28 Modem Interface Item Specification Modem Interface/Chipset MDC interface/ Built in ICH2-M AC’97 2.1 compliant digital controller interface Fax modem data baud rate (bps) 14.4K Data modem data baud rate (bps) Supports modem protocol V.90 data modem 56K, V.90 fax modem 14.4K and digital line protection operation Modem connector type RJ11...
  • Page 29 CD-R/W Interface Item Specification Buffer memory 2 MB Interface ATAPI Applicable disc format CD-DA, CD-ROM (Mode-1, Mode-2), CD-ROM XA MODE-2 (FORM-1, FORM- 2), Multi-Session Photo CD, CD-I, Video CD, Enhanced CD & CD PLUS Compatible, CD-R/W Loading mechanis Drawer with soft eject and emergency eject hole Power Requirement Input Voltage DVD-ROM Interface...
  • Page 30 Video Interface Item Specification Chip voltage 1.8V Supports ZV (Zoomed Video) port Graph interface DVO I/F Maximum resolution (LCD) 1024x768 (24 bit colors) Maximum resolution (CRT) 1024x768 (24 bit colors) Video Memory Item Specification Fixed or upgradeable W986432AH-7 SDRAM-133MHz Video memory size 11MB Video Resolutions Mode Resolution...
  • Page 31 PCMCIA Port Item Specification PCMCIA controller O2 Micro OZ711 CardBus controller (Tarzan) Supports card type Type II/I Number of slots One type II One for smart card (upper with HDD frame) Access location Left side Supports ZV (Zoomed Video) port Supports 32 bit CardBus Smart Card CardBus Interface Item...
  • Page 32 DC-AC LCD Inverter Item Specification Vendor & model name Ambit T62I194.00 Sumida IV002 (IV09117/T) Input voltage (V) 7.5 ~ 21V Input current (mA) 1000mA max 400 mA max Output voltage (Vrms, no load) 1450Vrm 1400Vrm Output voltage frequency (kHz 45K-80K Hz 55K-65K Hz Output Current/Lamp 6.0 mA max...
  • Page 33 AC Adapter Item Specification Efficiency It should provide an efficiency of It should provide an efficiency of 83 83% minimum, when measured at minimum, when measured at maximum maximum load under 115V(60Hz). load under 115V(60Hz). Output Ratings (CV mode DC output voltage 19 +1.5/-0 V 19 +1.5/-0 V Noise + Ripple...
  • Page 34 Power Management Power Saving Mode Phenomenon Standby Mode The buzzer beeps Waiting time specified by the The Sleep indicator lights up System Standby value or the operating system elapses without any system activity Closing the display cover When the computer is about to enter Hibernation mode (e.g., during a battery-low condition), but the Hibernation file is invalid...
  • Page 35 Mechanical Specifications Item Specification Dimensions 308(W) x 247(D) x 24.5~29.9(H) mm for 14.1” TFT Weight 5 lbs for 14.1” TFT model I/O Ports One type II PCMCIA (PC card) slot or one SmartBus slot, two USB ports, one PS/2 keyboard/mouse port, one RJ11 port, one RJ45 port, one VGA port, on line-out jack, one line-in/microphone-in jack, one 100-pin port-replicator connector Drive Bays...
  • Page 36 I/O Address Map I/O Address Function 376, 3F6 Intel ICH2-M PCI BusMaster IDE Controller 378, 37F Parallel port 278, 27F Paraller port 1 (optional) 3BC-3BF Paraller port 1 (optional) 3B0-3BB Video Controller 3C0-3DF 3F0h-3F7 Standard Floppy Disk Controller 4D0-4D1 PCI configuration register CF8-CFF IRQ Assignment Map Interrupt Channel...

  • Page 37: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 38: System Information

    System Information The System Information screen displays a summary of your computer hardware information. NOTE: The screen above is a sample and may not reflect the actual data on your computer. The following table describes the information in this screen Parameter Description CPU Type &...

  • Page 39: Basic System Settings

    Basic System Settings The Basic System Settings screen allows you to set the system date and time. The following table describes the parameters in this screen Parameter Description Format System Date Sets the system date. DDD MMM DD, YYYY (day-of-the-week month day, year) System Time Sets the system time.

  • Page 40: Startup Configuration

    Startup Configuration The Startup Configuration screen contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Parameter Description Options IDE Primary Master Pres Enter to access the IDE Primary Master sub menu.

  • Page 41: Ide Primary Master

    IDE Primary Master The IDE Primary Master sub-menu contains parameters related to the primary hard disk. CAUTION: The parameters in this screen are for advanced users only. Typically, you do not need to change the values in this screen. The default setting of Auto optimizes all the settings for your hard disk. IDE Secondary Master The IDE Secondary Master sub-menu contains parameters related to the AcerMedia bay drive.

  • Page 42: Onboard Devices Configuration

    Onboard Devices Configuration The Onboard Devices Configuration sub-menu contains parameters that are related to computer hardware. CAUTION: The parameters in this screen are for advanced users only. Typically, you do not need to change the values in this screen because these values are already optimized. The following table describes the parameters in this screen.

  • Page 43: Pci Irq Routing

    PCI IRQ Routing The PCI IRQ Routing sub-menu allows you to set IRQs for PCI devices. CAUTION: The parameters in this screen are for advanced users only. Typically, you do not need to change the values in this screen because these values are already optimized. Chapter 2...

  • Page 44: System Security

    System Security The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Parameter Description Options Set Supervisor Password When set, this password protects the BIOS Utility and Notebook Manager from unauthorized use.

  • Page 45: Boot Options

    Use the cursor up/ down keys to highlight a password parameter (Setup, Power-on or Hard Disk) and press the Enter key. The password box appears. Enter the current password and press Enter. Press Enter twice without entering anything in the new field and confirm password fields to remove the existing password.

  • Page 46: Exit Setup

    Exit Setup This menu contains exit options. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Parameter Description Exit Saving Changes Saves your changes and exits the BIOS Utility. Exit Discarding Changes Discards your changes and exits the BIOS Utility.

  • Page 47: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Use the AFlash utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash. NOTE: This program contains a readme.txt file.

  • Page 48: System Utility Diskette

    HIMEM.SYS RAMDRIVE.SYS Read Panel ID Setting This function will display registered information on the panel ID of Acer TravelMate 610 series. Then, Panel ID is set to EEPROM. Write Panel ID Setting This function will write a default LCD panel ID into EEPROM.
  • Page 49 It is allowed to input 4 bytes on the manufacture name and will revise the record into EEPROM automatically. Write MBD UUID The MBD includes 32 bytes stored in EEPROM. There are two sub-functions: Create and write a new UUID This function is used when the original UUID is lost or damaged.

  • Page 50: System Diagnostic Diskette

    The diagnostics program here that we used is called PQA (Product Quality Assurance) and is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, either download it from http://csd.acer.com.tw or find it in the TravelMate 610 service CD kit.

  • Page 51: Usb Test

    Insert Smart Card into the socket of the left panel. If it is doing well, the message "PASSED!!!" will be shown on the screen. Infrared Ray (IR) Test This function will test Infrared Ray of Acer TravelMate 610 series. Following are the steps: Please prepare 2 machines. Choose "Test_program for Server" for one of the machines and choose "1" for Baud_Rate.
  • Page 52 Vx_x xx-xx-xx Diag Result Option SysInfo Exit Diag TEST MULTI TEST FULL TEST QUICK TEST One Test performs a single test and Manual checks the selected test items in sequence. Multi Test performs multiple tests of the selected items and check the selected test items in sequence. Full Test performs all test items in detail for your system.
  • Page 53 Vx_x xx-xx-xx Diag Result Option SysInfo Exit Diag Test Items MANUAL TEST [ ] System Board AUTO TEST [ ] Memory [ ] Keyboard [ ] Video [ ] Parallel Port [ ] Serial Port [ ] Diskette Drive SPACE: mark/unmark selecting item [ ] Hard Disk : return to upper menu [ ] CD-ROM...
  • Page 54 Chapter 2...

  • Page 55: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat to prevent electrostatic discharge Flat-bladed screwdriver Phillips screwdriver Hexagonal screwdriver...

  • Page 56: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 57: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 58 0k000007 Rev. 0A U p p e r C a s e CZ2 L 001114 Rev. A Left A n t e n n a 1 x A B o a r d T o u c h p a d F r a m e Right A n t e n n a...

  • Page 59: Removing The Battery Pack

    Removing the Battery Pack To remove the battery pack, push the battery release button inward. Slide the battery pack out of the machine. Chapter 3...

  • Page 60: Removing The Hard Disk Drive Module

    Removing the Hard disk drive Module See “Removing the Battery Pack” on page 51 To remove the hard disk drive, first remove the screw from the hard disk drive bezel, then remove the cover. Then carefully remove the hard disk drive module from the machine. Disassembling the Hard disk drive Module See “Removing the Battery Pack”...
  • Page 61 Disconnect the connector from the hard disk drive module. Chapter 3...

  • Page 62: Removing The Cd-Rom Drive Module

    Removing the CD-ROM Drive Module See “Removing the Battery Pack” on page 51 Push the CD-RW release button forward, then slide the CD-RW drive out from the machine at the same time. Disassembling the CD-ROM drive Module See “Removing the Battery Pack” on page 51 See “Removing the CD-ROM Drive Module”...

  • Page 63: Removing The Extended Memory

    Removing the Extended Memory See “Removing the Battery Pack” on page 51 To remove the extended memory from the machine, first loosen two screws from the memory cover. Then lift the cover off and remove it from the main unit. Push out the latches on both sides of the socket and pull the memory module from the socket.

  • Page 64: Removing The Modem Board

    Removing the Modem Board See “Removing the Battery Pack” on page 51 See “Removing the Extended Memory” on page 55 Remove two screws from the modem board and then remove the modem board from the main board at CN17. Disconnect the modem cable from the modem board carefully. Chapter 3...

  • Page 65: Disassembling The Lcd

    Disassembling the LCD To avoid the risk of the LCD damage, we suggest you to place the protected Mylar film on the LCD surface before disassembly. Removing the Middle Cover See “Removing the Battery Pack” on page 51 To remove the middle cover, first remove the two screws from the middle cover on the rear panel. Push the LCD module to an angle of 135 degrees,as shown, to release the middle cover from left to right.

  • Page 66: Removing The Keyboard

    Removing the Keyboard See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 To remove the keyboard, first remove the screw from the main unit. Pull the three latches downward to lift the keyboard upward and expose it. Disconnect the keyboard cable from the main board at CN20, then carefully remove the keyboard from the main unit.

  • Page 67: Removing The Lcd Module

    Removing the LCD Module See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 Remove the two screws from the LCD FPC cable and then disconnect the LCD FPC cable from the mainboard.

  • Page 68: Removing Lcd Bezel

    Removing LCD Bezel See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module” on page 59 Remove three LCD plugs and then the three screws from the LCD bezel. Snap off the LCD bezel carefully then remove the LCD bezel from the module.

  • Page 69: Removing The Lcd

    Disconnect the LCD power cable from the inverter. Disconnect the inverter cable from the inverter. Removing the LCD See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module”...

  • Page 70: Removing The Lcd Hinges

    Then remove the LCD from the LCD panel. Gently remove the ESD tape and disconnect the LCD coaxial cable from the LCD. Removing the LCD Hinges See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard”...
  • Page 71 Then remove the two LCD hinges from the LCD panel. Chapter 3...

  • Page 72: Disassembling The Upper Case

    Disassembling the Upper Case Removing the RTC Battery See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module” on page 59 Remove the RTC Battery from the main board gently. Removing the LAN Board See “Removing the Battery Pack”...

  • Page 73: Removing The Upper Case

    Remove the wireless LAN board from the main board. Disconnect the touchpad cable from the main board at CN18. Removing the Upper Case See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module”...

  • Page 74: Disassembling The Lower Case

    Disassembling the Lower Case Removing the Smart Card Bracket See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module” on page 59 See “Removing the LAN Board”...

  • Page 75: Removing The Microphone

    To remove the HDD transfer board, first disconnect the right speaker cable and microphone cables from the HDD transfer board. Disconnect the left cable from the HDD transfer board. 10. Remove three screws on the HDD transfer board from the main board and detach HDD transfer board. Removing the Microphone See “Removing the Battery Pack”...

  • Page 76: Removing The Speakers

    Remove the microphone from the lower case. Removing the Speakers See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module” on page 59 See “Removing the LAN Board”...

  • Page 77: Removing The Fan

    See “Removing the Smart Card Bracket” on page 66 See “Removing the HDD Transfer Board” on page 66 Remove the front panel from the lower case. Removing the Fan See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard”...

  • Page 78: Removing The Cpu

    Remove the two screws then detach the fan from the thermal module. Removing the CPU See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module” on page 59 See “Removing the LAN Board”...

  • Page 79: Removing The Main Board

    Remove the screw as shown here and then detach the thermal charger bracket from the main board. Removing the Main board See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module”...

  • Page 80: Removing The Touch Pad

    Remove the two screws as shown then detach the left and right antenna boards from the upper case. Removing the Touch Pad See “Removing the Battery Pack” on page 51 See “Removing the Middle Cover” on page 57 See “Removing the Keyboard” on page 58 See “Removing the LCD Module”...
  • Page 81 Remove the touch pad board from the upper case. Remove the touch pad button and scroll key from the upper case. 10. Then, remove the touch pad FPC cable from the upper case. Chapter 3...
  • Page 82 Chapter 3...

  • Page 83: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 84: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 85: Memory Check

    The following auxiliary input devices are supported by this computer: Numeric keypad External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the PQA program (please refer to “Running PQA Diagnostics Program”...

  • Page 86: Touchpad Check

    Power off the computer. Remove the battery pack and measure the voltage between battery terminals 1(ground) and 7(BT+). See the following figure If the voltage is still less than 7.2 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 87: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 88: Index Of Error Messages

    Error Message List Error Messages FRU/Action in Sequence Previous boot incomplete - Default Run “Load Default Settings” in BIOS Setup Utility. configuration used RTC battery Main Board Memory size found by POST differed from Run “Load Default Settings” in BIOS Setup Utility. CMOS DIMM Main Board...
  • Page 89 Index of Symptom-to-FRU Error Message Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD Power source (battery pack and power adapter). See “Power is blank. System Check” on page 77. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 90: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD Power source (battery pack and power adapter). See “Power is blank. System Check” on page 77. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.
  • Page 91 LCD-Related Symptoms Symptom / Error Action in Sequence LCD has extra horizontal or vertical lines LCD inverter I displayed. LCD inverter LCD cabl Main Board Indicator-Related Symptoms Symptom / Error Action in Sequence Indicator incorrectly remains off or on, but Reconnect the inverter board system runs correctly Inverter board...
  • Page 92 Speaker-Related Symptoms Symptom / Error Action in Sequence In Windows, multimedia programs, no sound Audio driver comes from the computer. Speake Main Board Internal speakers make noise or emit n Speake sound. Main Board Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter hibernation Keyboard (if control is from the keyboard...
  • Page 93 Peripheral-Related Symptoms Symptom / Error Action in Sequence Print problems. Ensure the “Parallel Port” in the “Onboard Devices Configuration” of BIOS Setup Utility is set to Enabled. Onboard Devices Configuration Run printer self-test. Printer driver Printer cable Printer Main Board Serial or parallel port device problems.

  • Page 94: Intermittent Problems

    System Check” on page 77): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 95: Index Of Aflash Bios Error Message

    Index of AFlash BIOS Error Message Error Message Action in Sequence Hardware Error See “System Diagnostic Diskette” on page 42 VPD Checksum Error Reboot the system and then restart with this diskette. BIOS Update Program Erro Turn off the power and restart the system. System Error Make sure this AFlash BIOS diskette for this model.

  • Page 97: Mainboard Top Vie

    Chapter 5 Jumper and Connector Information Mainboard Top View PCB 99203 Item Description Item Description AC Adapter Connector CN17 Secondary Battery Connector PS/2 Port CN18 RTC Baterry Connector Line-out port CN19 Internal Keyboard Connector Line-in/ MIC-in port CN20 Touchpad Connector Video Port CN21 HDD Board Connector...
  • Page 98 Item Description CN16 PCMCIA Socket SW2 Settings Setting Switch 1, Switch 8 *OFF: Acer BIOS ON: OEM BIOS Switch 2, Switch 7 *OFF: KBC BIOS Protected ON: KBC BIOS Unprotected Switch 3, Switch 6 *OFF: Check password ON: Bypass password...

  • Page 99: Mainboard Bottom View

    Mainboard Bottom View Item Description Item Description CN23 Modem Cable Connecto LAN Controlle CN24 Modem Board Connector Clock Generator Controller DIMM Socket 1 Card Bus Controlle DIMM Socket 2 South Bridge VCH Controller...

  • Page 100: Hard Disk Transfer Board Top View

    Hard Disk Transfer Board Top view Item Description Item Description Right Speaker Microphone Cable Connector Left Speaker HDD Transfer Board Cable Connector Chapter 5...

  • Page 101: Hard Disk Transfer Board Bottom View

    Hard Disk Transfer Board Bottom view Item Description Item Description Hard Disk Driver Connector Power Switch Hard Disk Driver Board Connector FIR Port...
  • Page 102 Chapter 5...

  • Page 103: Fru (Field Replaceable Unit) List

    FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to return it.
  • Page 105 Picture Partname Description Part No. CPU COPPERMINE PIII IC CPU COP850/256 OD 01.COPRM.85 850MHZ 256K INTEL 1.6 UPGA2 CPU COPPERMINE PIII IC CPU COP800/256 OD 01.COPRM.80I 800MHZ 257K INTEL 1.6 UPGA2 Memory MEMORY SDIMM 128 SDIMM 128 72.16S64.C0N MITSUBISHI MH16S64AVS-7TA MEMORY SDIMM 128M NEC SODIMM 128MB 72.17128.D0N...
  • Page 106 Picture Partname Description Part No. LCD HINGE RIGHT 610_HINGE-R 34.41Q04.00 LCD INVERTER INVERTER 14" IV09117T 19.21030.D51 V.1 610 LCD PANEL 14.1"LCD_PANNEL_MOD 60.41Q05.00 ULE 610 LCD RUBBER CSN LCD RUBBER 520 47.41C03.001 LCD RUBBER CAMERA RUBBER CAMERA TM340 47.40F07.002 LCD SCREW M2*L3 SCRW BIND M2*L3 B-ZN 86.9A322.3R0 SHIVA...
  • Page 107 Picture Partname Description Part No. LCD CABLE C.A. COAXIAL 18/20PIN(F 50.41Q08.00 LCD HINGE LEFT 610_HINGE-L 34.41Q05.00 LCD HINGE RIGHT 610_HINGE-R 34.41Q04.00 INVERTER INVERTER 13" T62I194.00 19.21030.D61 LCD PANEL 14.1" 60.41Q05.00 LCD_PANNEL_MODULE LCD RUBBER CSN LCD RUBBER 520 47.41C03.001 LCD RUBBER CAMERA RUBBER CAMERA TM340 47.40F07.002 LCD SCREW M2*L3 SCRW BIND M2*L3 B-ZN...
  • Page 108 Picture Partname Description Part No. HDD/Hard Disk Drive HDD MODULE 20G TM610 ASSY HDD_MODULE 6M.41Q13.001 HTC 20G T2-610 HDD 20G 9.5MM HITACHI/ HDD 20GB 9.5MM HIT/ 56.02B32.081 DK23BA-20 DK23BA-20 HDD SKT SKT 44P HDD 20120S-44/ 22.10243.011 HDD PLATE ASSY_HDD-PLATE_610 60.41Q10.00 CD-ROM Drive CD-RW MODULE 8X4X24X CDRW-ROM_MODULE...
  • Page 109 Picture Partname Description Part No. CD-ROM CHASSIS ASSY_CD 60.41Q12.00 ROM_CHASSIS_61 DVD-ROM 8X TOSHIBA/SD- DVD 8X TOSHIBA/SD- 56.2249C.021 C2502 C2502 CD-ROM BOARD T2-610 CD-ROM BOARD 55.41Q03.00 Heat Sink HEATSINK ASSY_CPU_HEAT_PIPE_ 60.41Q02.00 FAN 55*50*10 56MM 610 23.10044.001 Speake SPEAKER SPEAKER MODULE-R 23.40056.001 SPEAKER SPEAKER MODULE-L 610 23.40056.011...
  • Page 110 Picture Partname Description Part No. Keyboard KEYBOARD US KB DFE/NSK-A4001 T2 99.N2182.001 610 US(84) KEYBOARD FRENCH KB DFE/NSK-A400F T2 99.N2182.00F 610 FRENC KEYBOARD GERMAN KB DFE/NSK-A400G T2 99.N2182.00G 610 GERMAN KEYBOARD JAPAN KB DFE/NSK-A400J T2 99.N2182.00J 610 JAPAN KEYBOARD KOREA KB DFE/NSK-A400K T2 99.N2182.00K 610 KOREA...
  • Page 111 Picture Partname Description Part No. Wireless Communication Device WIRELESS 802.11B ANTENNA 802.11B(L)CZ2- 25.90013.031 ANTENNA LEFT A TM610 WIRELESS 802.11B ANTENNA 25.90013.041 ANTENNA RIGHT 802.11B(R)CZ2-A TM610 Cable POWER CORD 125V 3P CORD 125V UL 3P 27.01618.051 K01081B1183WP MICROPHONE CABLE 610_MIC_CABLE 50.41Q04.00 MDC CABLE C.A.
  • Page 112 ADT 60W 3P DELTA W/O ADT 60W 90-264V ADP- 25.10064.191 POWER CORD 60DB BB 3P ADT 60W 3P LITEON W/O ADT 3P PA-1600-02AE W/ 25.10068.111 POWER CORD ACER LOG Battery BATTERY ASSY BTY LI-ION 6CELL 60.41Q15.00 TM610 BATTERY ASSY BTY PACK 60.41Q15.011...
  • Page 113 Picture Partname Description Part No. MIDDLE COVER 610_MIDDLE_COVER 42.41Q06.00 DIMM COVE COVER DIM 610 34.41Q01.00 DUMMY PCMCIA ARD DUMMY PCMCIA 42.40C20.001 PA+ABS TM330 Miscellaneous PLATE NAME PLATE NAME TM610(FOR 40.41Q12.011 611TXR) PLATE NAME LBL NAME PLATE 40.41Q12.00 51.7*6.7 610TXV Screws SCREW SCRW BIND M2*L3 B-ZN 86.9A322.3R0...

  • Page 115: Appendix A Model Definition And Configuration

    Appendix A Model Definition and Configuration TravelMate 610 Model Number Definitions Hard Disk Floppy Disk Model Memory CD/DVD-ROM Battery Drive Drive 610TXV 14.1” TFT PIII-800MHz 128MB 20GB 8X DVD External LiIon 610TXVi 14.1” TFT PIII-800MHz 128MB 20GB 8X DVD External LiIon 610TXR 14.1"...
  • Page 116 Appendix A...

  • Page 117: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 98SE, Windows 2000 , and Windows ME environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 118: Microsoft Windows 98 Se Environment Test

    USR Megahertz 56K mode ISDN USR Megahertz ISDN 128K IBM ISDN Internet PC Card I/O Peripheral I/O Display IBM 9514-B04 TFT Monito Acer TFT monitor NEC 20” Color Monitor Acer 211c ViewSonic PF790 I/O - Keyboard Chicony Keyboard (USB) IBM Numeric Keyboard III...
  • Page 119 BLASTER USB BLASTER Modem 56K V.90 I/O - USB (Joystick) USB Rockfire Avant Garde Flightstick Microsoft SIDEWINDER Precision PRO (USB) I/O - USB Camera Acer USB Video capture Kit Intel Digital Camera Kodak DVC 300 (Digital-Video-Camera) IBM, IBM PC Camera I/O Adapter...

  • Page 120: Microsoft Windows 2000 Environment Test

    Xircom CREDITCARD MODEM 56 USR Megahertz 56K mode ISDN USR Megahertz ISDN 128K I/O Peripheral I/O Display IBM 9514-B04 TFT Monito Acer TFT monitor NEC 20” Color Monitor Acer 211c ViewSonic PF790 I/O - Keyboard Chicony Keyboard (USB) IBM Numeric Keypad III...
  • Page 121 Item Specifications I/O - Mous IBM PS Style Mouse (Black) Logitech USB Wheel Mouse Acer Aspire USB mouse (USB) Fu Hwa USB mouse (USB Microsoft InteliMouse optical Logitech PS Style Mouse Microsoft Inteli Mouse USB IBM ThinkPad Mobile Mouse Microsoft InteliMouse Explorer Logitech MouseMan Wheel USB Comb for DOSV &iMac...
  • Page 122 Item Specifications USB Device Nokia Cellular Data Suite 1.2 (support IR) w/ 6150 Nokia Card Phone Nokia Cellular Data Card (PCMCIA) w/ 8110 or 6150 Motorola, Digital Cellular Fax and Data Modem CELLect 3 GSM/ DCS1800 w/ cd928+ Ericsson, Mobile Office DC23 w/ PH38 Ericsson Mobile Office DI27 w/ GF768 Appendix B...

  • Page 123: Windows Me Environment Test

    USR Megahertz 56K mode ISDN USR Megahertz ISDN 128K IBM ISDN Internet PC Card I/O Peripheral I/O Display IBM 9514-B04 TFT Monito Acer TFT monitor NEC 20” Color Monitor Acer 211c ViewSonic PF790 I/O - Keyboard Chicony Keyboard (USB) Compaq, Compaq Keyboard...
  • Page 124 Item Specifications I/O - Mous IBM PS Style Mouse (Black) Logitech USB Wheel Mouse Acer Aspire USB mouse (USB) Fu Hwa USB mouse Microsoft InteliMouse optical Logitech PS Style Mouse Microsoft Inteli Mouse USB IBM ThinkPad Mobile Mouse Microsoft Intelli Mouse Explore...
  • Page 125 Item Specifications PCMCIA USB Device Nokia Cellular Data Suite 1.2 (support IR) w/ 6150 Nokia Card Phone Nokia Cellular Data Card (PCMCIA) w/ 8110 or 6150 Motorola, Digital Cellular Fax and Data Modem CELLect 3 GSM/ DCS1800 w/ cd928+ Ericsson, Mobile Office DC23 w/ PH38 Ericsson Mobile Office DI27 w/ GF768 Appendix B...
  • Page 126 Appendix B...

  • Page 127: Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 128 Appendix C...
  • Page 129 Index Disassembly Procedure Flowchart DMA Channel Assignment AC Adapter AFLASH Utility Audio Environmental Requirements Auxiliary Input Device Check Error Messages Error Symptoms Indicator Battery Battery Pack Memory Removing PCMCIA BIOS Power Power Management BIOS Setup Utility Speaker 29–?? BIOS Utility Error Symptom-to-Spare Part Index Basic System Settings Navigating...
  • Page 130 Intermittent Problems PCMCIA Port Inverter Board POST removing Power Management IrDA Port Display Standby Mode Hard Disk Standby Mode IRQ Assignment Map Hibernation Mode Standby Mode Power System Check Jumpers Battery Pack Bottom View Power Adapter Top View Power System Checkout 12, 22 Keyboard Processor...
  • Page 131 Windows 2000 Environment Test Windows 98 Environment Test Windows Millenium Environment Test Index...
  • Page 132 Index...

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