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Troubleshooting
Related Manuals for Acer 3200 Series
Summary of Contents for Acer 3200 Series
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Page 1: Travelmate 3200 Series
TravelMate 3200 Series User’s Guide... - Page 2 Serial Number: ___________________________________ Purchase Date: ___________________________________ Place of Purchase: ________________________________ Acer and the Acer logo are registered trademarks of Acer Incorporated. Other company's product names or trademarks are used herein for identification purposes only and belong to their respective companies.
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Page 3: First Things First
First things first We would like to thank you for making the TravelMate series of notebook computers your choice for your mobile computing needs. We hope you will be happy with your TravelMate as much as we enjoyed making it for you. Your guides To help you use your TravelMate, we have designed a set of guides: First off, the Just for starters... -
Page 4: Basic Care And Tips For Using Your Computer
Basic care and tips for using your computer Turning your computer on and off To turn on the computer, simply press and release the power switch below the LCD screen. See “Front view” on page 3 for the location of the power switch. -
Page 5: Taking Care Of Your Ac Adapter
Never place objects on top of the computer to avoid damaging the • computer. Do not slam the computer display when you close it. • Never place the computer on uneven surfaces. • Taking care of your AC adapter Here are some ways to take care of your AC adapter: Do not connect the adapter to any other device. - Page 6 If any of the following occurs: The computer has been dropped or the body has been damaged. • Liquid has been spilled into the product. • The computer does not operate normally. • Please refer to "Troubleshooting my computer" on page 49.
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Page 7: Table Of Contents
First things first Your guides Basic care and tips for using your computer 1 Getting to know your TravelMate A TravelMate tour Front view Closed front view Left view Right view Rear view Bottom view Features Indicators Using the keyboard Lock keys Embedded numeric keypad Windows keys... - Page 8 2 Customizing my computer Expanding through options Connectivity options Upgrade options Using system utilities Acer eManager Launch Manager BIOS Utility D to D Recovery (Disc to Disc) Multilingual operating system installation Restore without a Recovery CD Setup password and exit...
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Page 9: Getting To Know Your Travelmate
1 Getting to know your TravelMate... - Page 10 Your TravelMate computer combines high- performance, versatility, power management features and multimedia capabilities with a unique style and ergonomic design. Work with unmatched productivity and reliability with your new power computing partner.
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Page 11: A Travelmate Tour
A TravelMate tour After setting up your computer as illustrated in the Just for starters... poster, let us show you around your new TravelMate computer. Front view Item Display screen Description Also called Liquid-Crystal Display (LCD), displays computer output. - Page 12 Item Power button Status indicators Keyboard Palmrest Click buttons (left, center and right) Touchpad Launch keys Microphone 1 Getting to know your TravelMate Description Turns the computer on and off. Light-Emitting Diodes (LEDs) that turn on and off to show the status of the computer’s functions and components.
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Page 13: Closed Front View
Closed front view Item Speakers Infrared port Power indicator Battery indicator Bluetooth communications Wireless communications Note: The Bluetooth and Wireless buttons and indicators only work on models with Bluetooth and Wireless features, respectively. Description Left and right speakers deliver stereo audio output. -
Page 14: Left View
Left view Item Security keylock IEEE 1394 port Modem jack USB 2.0 port Ventilation slots Speaker/Line-Out/Headphone jack Microphone/Line-in jack 1 Getting to know your TravelMate Description Connects to a Kensington-compatible computer security lock. Connects to IEEE 1394 devices. Connects to a phone line. Connects to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). -
Page 15: Right View
Right view Item Optical drive LED indicator Emergency eject hole Optical drive eject button Eject button PC Card slot 3-in-1 card reader USB 2.0 port Network jack Power jack Description Internal optical drive; accepts CDs or DVDs depending on the optical drive type. Lights up when the optical drive is active. -
Page 16: Rear View
Rear view Item 100-pin port replicator connector External display port 1 Getting to know your TravelMate Description Connects to an I/O port replicator, or Acer EasyPort expansion devices. Connects to a display device (e.g., external monitor, LCD projector). -
Page 17: Bottom View
Bottom view Item Memory compartment Cooling fan Battery release latch Battery bay Battery lock Description Houses the computer's main memory. Helps keep the computer cool. Note: Do not cover or obstruct the opening of the fan. Unlatches the battery to remove the battery pack. -
Page 18: Features
Features Below is a brief summary of the computer’s many features: Performance Intel® Pentium M® processor 715, 725, 735, 745, 755 • Intel® 855GME chipset • 256/512 MB of DDR333 SDRAM standard, upgradeable to 2048 MB • with dual soDIMM modules 40 GB and above high-capacity, Enhanced-IDE hard disk •... - Page 19 Rugged, yet extremely portable design • Stylish appearance • Full-size keyboard with four programmable launch keys Ergonomically-centered touchpad pointing device • Internet 4-way scroll button • Expansion One Tpye II CardBus PC Card slot • Upgradeable memory modules • Acer EasyPort •...
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Page 20: Indicators
Indicators The computer has three easy-to-read status icons on the upper-left above the keyboard. Icon Function Description Caps Lock Lights when Caps Lock is activated. Num Lock Lights when Num Lock is activated. Media activity Lights when the hard disk or optical drive is active. - Page 21 In addition, there are two indicators at the front panel. Even when the cover is closed, the state or features can still be seen. Icon Function Power Battery indicator Description Lights when the computer is on. Lights when the battery is being charged.
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Page 22: Using The Keyboard
Using the keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. -
Page 23: Embedded Numeric Keypad
Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Num Lock On Number keys on... -
Page 24: Windows Keys
Windows keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: + Tab + F1... -
Page 25: Hot Keys
Fn-F4 Sleep Description Displays help on hot keys. Launches the Acer eSetting in the Acer eManager set by the Acer Empowering Key. See “Acer eManager” on page 45. Launches the Acer ePowerManagement in the Acer eManager set by the Acer Empowering Key. - Page 26 Hot Key Icon Function Fn-F5 Display toggle Fn-F6 Screen blank Fn-F7 Touchpad toggle Fn-F8 Speaker toggle Fn-↑ Volume up Fn-↓ Volume down Fn-→ Brightness up Fn- ← Brightness down Alt Gr- Euro Euro 1 Getting to know your TravelMate Description Switches display output between the display screen, external monitor (if...
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Page 27: The Euro Symbol
The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. Note for US keyboard users: The keyboard layout is set when you first set up Windows. -
Page 28: Launch Keys
They are designated as the mail, Web browser, Empowering and programmable keys. Press the Acer Empowering Key to run the Acer eManager. Please see “Acer eManager” on page 45. The mail and Web browser are default for Email and Internet programs, but can be reset by users. - Page 29 In addition, there are two launch keys at the front panel. Even when the cover is closed, you can easily access the features of Wireless and Bluetooth®. However, the Wireless and Bluetooth keys cannot be set by users. Description Default Application Bluetooth Lights to indicate the status of Bluetooth (optional) communications...
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Page 30: Touchpad
Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Note: When using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad. - Page 31 Use the 4-way scroll (2) button to scroll up or down and move left • or right a page. This button mimics your cursor pressing on the right scroll bar of Windows applications. Function Left Button Execute Click twice quickly. Select Click once.
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Page 32: Storage
Storage This computer supplies you with the following media storage: Hard disk The high-capacity hard disk is the answer to your storage needs. This is where your data files and applications are stored. Optical drive Your computer comes equipped with an optical drive which may be one of the following: DVD/CD-RW Combo •... -
Page 33: Playing Dvd Movies
Playing DVD movies When the DVD drive module is installed in the optical drive bay, you can play DVD movies on your computer. Eject the DVD tray and insert a DVD movie disc; then close the DVD tray. Important! When you launch the DVD player for the first time, the program asks you to input the region code. -
Page 34: Audio
1 Getting to know your TravelMate Audio The computer comes with 16-bit high-fidelity AC’97 stereo audio and microphone. The built-in dual stereo speakers are easy to access. There are audio ports on the left panel of the computer. See “Left view”... -
Page 35: Moving Around With Your Travelmate
Moving around with your TravelMate This section gives you tips and hints on things to consider when moving around or traveling with your computer. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories: Save your work in progress. Remove any media or compact disc from the drive(s). -
Page 36: Taking The Computer Home
- or - you can put the computer in Sleep mode by pressing Fn-F4. Then close the display. When you are ready to use the computer again, open the display, and press and release the power switch. If the power indicator is off, the computer has entered Hibernation mode and turned off. -
Page 37: What To Bring With You
Caution: Avoid packing items next to the top cover of the computer. Pressure against the top cover can damage the screen What to bring with you Unless you already have some items at home, bring the following items with you: AC adapter and power cord •... -
Page 38: Traveling With The Computer
Traveling with the computer “when you are moving within a larger distance, for instance, from your office building to a client’s office building or traveling locally” Preparing the computer Prepare the computer as if you were taking it home. Make sure that the battery in the computer is charged. - Page 39 What to bring with you Bring the following items with you: AC adapter • Power cords that are appropriate for the country to which you are • traveling Spare, fully-charged battery packs • Additional printer driver files if you plan to use another printer •...
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Page 40: Securing Your Computer
1 Getting to know your TravelMate Securing your computer Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your computer. Security features include hardware and software locks — a security lock and passwords. -
Page 41: Setting A Password
Setting a password Passwords protect your computer from unauthorized access. When set, no one can access the computer without entering the correct password. There are three types of passwords you can set: Supervisor Password secures your computer against unauthorized entry to and use of the BIOS Utility. User Password secures your computer against unauthorized use. - Page 42 1 Getting to know your TravelMate...
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Page 43: Customizing My Computer
2 Customizing my computer... - Page 44 After learning the basics of your TravelMate computer, let’s get acquainted with the advanced features of your computer. In this chapter, you will learn how to add options, upgrade components for better performance, and customize your computer.
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Page 45: Expanding Through Options
Expanding through options Your TravelMate offers you a complete mobile computing experience. Connectivity options Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Modem Your computer has a built-in V.92 56Kbps AC’97 Link modem. Warning! This modem port is not compatible with digital phone lines. -
Page 46: Fast Infrared
2 Customizing my computer Network Your computer has built-in Ethernet/Fast Ethernet capabilities. To use the network feature, connect an Ethernet cable from the network jack to an network jack or hub. Consult your network administrator for details. Fast infrared The computer’s fast infrared (FIR) port allows you to do wireless data transfer with other IR-aware computers and peripherals such as PDAs (personal digital assistants), mobile phones, and infrared printers. -
Page 47: Universal Serial Bus
Universal Serial Bus The Universal Serial Bus (USB) 2.0 port is a high-speed serial bus which allows you to connect and daisy-chain USB peripherals without taking up precious system resources. Your computer has two ports (one on the left and the other on the right) available. IEEE 1394 port The computer's IEEE 1394 port allows you to connect to an IEEE 1394 supported devices like a video camera or digital camera. -
Page 48: Pc Card Slot
PC Card slot There is one Type II CardBus PC Card slot found on the right side of the computer. The slot accepts credit-card-sized cards that enhance the usability and expandability of the computer. These cards should have a PC Card logo on them. PC Cards (formerly PCMCIA) are add-on cards for portable computers, giving you expansion possibilities long afforded by desktop PCs. - Page 49 Ejecting a PC Card Before ejecting a PC Card: Exit the application using the card. Left-click on the Safely Remove Hardware icon on the taskbar and click on the PC Card item. Click OK to confirm. Press the slot eject button to pop out the eject button; then press it again to eject the card.
- Page 50 I/O replicator - adds PS/2, serial and parallel port connections to • your computer. Acer EasyPort - adds a host of ports for your computer, and allows • you to connect and disconnect peripherals from your computer in one quick step.
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Page 51: Upgrade Options
Upgrade options Your computer delivers superior power and performance. However, some users and the applications they use may demand more. This computer allows you to upgrade key components when you need increased performance. Note: Contact your authorized dealer if you decide to perform a key component upgrade. - Page 52 Installing memory Follow these steps to install memory: Turn off the computer, unplug the AC adapter (if connected) and remove the battery pack. Then turn the computer over to access its base. Remove the screw from the memory cover, then lift up and remove the memory cover.
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Page 53: Using System Utilities
Acer eManager is an innovative sofware designed for frequently used functions. At the press of Acer Empowering Key, the Acer eManager user interface appears, featuring three main settings -- Acer eSetting, Acer ePresentation and Acer ePowerManagement. To set the Acer Empowering Key, see “Launch keys” on page 20. -
Page 54: Launch Manager
Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS Utility, press F2 during the Power-On Self Test (POST) while the Acer logo is being displayed. -
Page 55: D To D Recovery (Disc To Disc)
Follow the instructions to choose the operating system and language you use when you first power-on the system. Turn on the system. Acer multilingual operating system selection menu will pop-up automatically. Use the arrow keys to scroll to the language version you want. -
Page 56: Setup Password And Exit
Setup password and exit Press "F3" to setup password or press "F5" to exit the system recovery process when "Acer Self-Configuration Preload" window appears. If "F3" is pressed, the next screen shows "Please enter new password:" enter one to eight alphanumeric characters. You will be asked to reenter your password for confirmation before continuing. -
Page 57: Troubleshooting My Computer
3 Troubleshooting my computer... - Page 58 This chapter instructs you on how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer by yourself. Contact your dealer or an authorized service center for assistance.
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Page 59: Frequently-Asked Questions
Frequently-asked questions The following is a list of possible situations that may arise during the use of your computer. Easy answers and solutions are provided for each one. I pressed the power switch and opened the display, but the computer does not start or boot-up. Look at the Power indicator: If it is not lit, no power is being applied to the computer. - Page 60 No audio is heard from the computer. Check the following: The volume may be muted. In Windows, look at the volume • control (speaker) icon on the taskbar. If it is crossed-out, click on the icon and deselect the Mute option. The speakers may be turned off.
- Page 61 The CD or DVD drive cannot access a disc. Check the following: Make sure the disc is supported by the drive. If your computer • connects to a CD-ROM drive, it can read CDs but cannot read DVDs. If your computer has a DVD drive, it can read DVDs in addition to CDs.
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Page 62: Troubleshooting Tips
The printer does not work. Check the following: Make sure that the printer is connected to a power outlet and that • it is turned on. Depending on your connection (USB or parallel), make sure that • the printer cable is connected securely to the appropriate port on your computer and the corresponding port on the printer. -
Page 63: Error Messages
Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action. Error Messages Corrective Action CMOS Battery Bad Contact your dealer or an authorized service center. -
Page 64: Requesting Service
Place your proof-of- purchase in the flap located inside the front cover of the ITW passport. If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. -
Page 65: Before You Call
Before you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. - Page 66 3 Troubleshooting my computer...
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Page 67: Appendix A Specifications
Appendix A Specifications... - Page 68 This appendix lists the general specifications of your computer.
- Page 69 Microprocessor Intel® Pentium M® processor 715, 725, 735, 745, 755 • Memory 256/512 MB of DDR333 SDRAM standard, upgradeable to 2048 MB • with dual soDIMM modules 512 KB flash ROM BIOS • Data storage One 40 GB and above E-IDE hard disk (2.5”, 9.5mm, UltraDMA-100) •...
- Page 70 Keyboard and pointing device 84/85-key Windows keyboard • Ergonomically-centered touchpad pointing device with scroll • function I/O ports One Type II PC Card slot • One RJ-11 phone jack (V.92, 56Kbps modem) • One RJ-45 network jack (Ethernet 10/100/1000 Base-T) •...
- Page 71 • Power 6-cell 53W Li-ion battery pack • 65W AC adapter 19V • Options 256MB/512MB/1GB memory upgrade module • Additional 65W AC adapter • Addition Li-ion battery pack • Additional hard disk • I/O port replicator • Acer EasyPort •...
- Page 72 Appendix A Specifications...
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Page 73: Appendix B Regulation & Safety Notices
Appendix B Regulation & safety notices... - Page 74 This appendix lists the general notices for your computer.
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Page 75: Energy Star Guidelines Compliance
Energy Star Guidelines Compliance As an Energy Star Partner, Acer Inc. has determined that this product meets the Energy Star guidelines for energy efficiency. FCC notice This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. -
Page 76: Declaration Of Conformity For Eu Countries
Cet appareil numérique de la classe B est conforme a la norme NMB- 003 du Canada. Declaration of Conformity for EU countries Hereby, Acer, declares that this TravelMate series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. (Please visit www.acer.com/about/certificates/nb for complete documents.) -
Page 77: Notice For Australia
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If this equipment should fail to operate properly, disconnect the equipment from the phone line to determine if it is causing the problem. -
Page 78: Notice For New Zealand
Notice for New Zealand For Modem with approval number PTC 211/03/008 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. - Page 79 For Modem with approval number PTC 211/01/030 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
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Page 80: Important Safety Instructions
Important safety instructions Read these instructions carefully. Save them for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. -
Page 81: Laser Compliance Statement
If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition. -
Page 82: Lcd Pixel Statement
PRODUCTO LÁSER DE LA CLASE I ADVERTENCIA: RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO. EVITE EXPONERSE A LOS RAYOS. ADVARSEL: LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN. VARO! LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE. VARNING: LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA SÅTEESEENSTIRRA EJ IN I STRÅLEN VARNING: LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I STRÅLEN ADVARSEL: LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE INN I... - Page 83 General This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Depending on configurations, this product may or may not contain wireless radio devices (such as wireless LAN and/or Bluetooth® modules).
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Page 84: The Fcc Rf Safety Requirement
Wireless LAN Mini-PCI Card built in to the screen section and all persons. Note: Acer Dual-Band 11a/g Wireless Mini PCI Adapter implements transmission diversity function. The function does not emit radio frequencies simultaneously from both antennas. One of the antennas is selected automatically or manually (by users) to have good quality of radiocommunication. - Page 85 Exempt Local Area Network) devices. Exposure of humans to RF fields (RSS-102) The Acer TravelMate series employs low gain integral antennas that do not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s...
- Page 86 --------------------------- Easy Lai/ Director Qualification Center Product Assurance, Acer Inc. Appendix B Regulation & safety notices Acer Incorporated 8F, 88, Sec. 1, Hsin Tai Wu Rd., Hsichih Taipei Hsien 221, Taiwan, R.O.C.
- Page 87 Contact Person: Phone No.: Fax No.: Notebook Personal Computer TravelMate 3200; TravelMate 320xxx (“x” = 0~9, a ~ z, or A ~ Z) Acer America Corporation 2641 Orchard Parkway, San Jose CA 95134, U. S. A. Mr. Young Kim 408-922-2909 408-922-2606...
- Page 88 Appendix B Regulation & safety notices...
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Page 89: Index
Index AC adapter caring for audio troubleshooting battery pack caring for BIOS Utility BIOS utility brightness hotkeys caps lock on indicator care AC adapter battery pack computer troubleshooting CD-ROM ejecting ejecting manually troubleshooting cleaning computer computer bringing to meetings caring for cleaning disconnecting features... - Page 90 on indicator memory installing upgrading messages error modem network Notebook Manager hotkey notice DVD copyright protection num lock on indicator numeric keypad embedded num lock online services optical drive options memory upgrade PC Card ejecting inserting ports Power-On Self Test (POST) problems CD-ROM display...