Warranty Conditions; Limited Warranty Statement For Usa, Canada, Australia And New Zealand - HP VS80 - StorageWorks DLT VS 80 Tape Drive User Manual

warranty
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/common/contact/eng/warranty.htm [11/29/2001 8:33:46 AM]
issued october 2000 :
warranty
contents of this section

warranty conditions

exclusions
limitations

limited warranty statement for USA, Canada, Australia and New Zealand

warranty conditions
This warranty gives you specific legal rights. You may also have other rights which
vary according to where you are located.
Hewlett-Packard warrants its Surestore tape drives against defects in materials
and workmanship for a period of three years, either from the date of delivery or,
where the purchase price includes installation by Hewlett-Packard, from the date
of installation. If a new HP Surestore tape drive is purchased as a component of
an HP computer system, the tape drive warranty is automatically upgraded to the
system warranty.
You are entitled to:
automatic three-year, next day unit exchange
system matching warranty on HP systems (internal and external
units), when purchased as a component of that system
free technical call center assistance during the product support
life (does not include telephone call cost)
Further information is available via the web at:
During the first three years, the 24-hour Express Exchange program (not available
in all countries) allows you to receive a replacement unit by next-day delivery
upon verification of a faulty tape drive. Hewlett-Packard will, at its option, either
repair or replace products that prove to be defective. Should Hewlett-Packard be
unable to repair or replace the product within a reasonable period of time, a refund
of the purchase price may be given upon return of the product.
If you choose not to use Express Exchange, your HP Surestore tape drive must
be serviced by one of the authorized repair depots within the country in which it
was originally purchased. You must prepay shipping charges (together with all
duty and taxes) for products returned for service. Except for products returned to
you from another country, Hewlett-Packard will pay for return of products to you. If
the drive is repaired by an authorized dealer, you will need to negotiate the
method and cost of returning the drive with the dealer.
exclusions
The warranty on your HP SureStore tape drive does not apply to defects resulting
from:
improper or inadequate maintenance by the customer
Customer-supplied software or interfaces
Unauthorized modification or misuse
Use of unsupported media
Operation outside the environmental specifications for the product
Improper site preparation and maintenance
limitations
Any implied warranty of merchantability or fitness is limited to the three-year
duration of this written warranty. Some states or provinces do not allow limitations
on how long an implied warranty lasts, so limitations or exclusions may not apply
to you.
limited warranty statement for USA, Canada, Australia and New
Zealand
HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-
new.
1. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due
to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will
replace software media which does not execute its programming
instructions due to such defects.
2. HP does not warrant that the operation of HP products will be uninterrupted
or error free. If HP is unable, within a reasonable time, to repair or replace
any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
3. HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
4. Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
5. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION
WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL
LAW, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or
provinces do not allow limitations on the duration of an implied warranty, so
the above limitation or exclusion might not apply to you. This warranty gives
you specific legal rights and you might also have other rights that vary from
country to country, state to state, or province to province.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP
OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT,
TORT, OR OTHERWISE. Some countries, states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Consumer Warranty Sept 16/97
http://www.hp.com/go/support/tape
www.hp.com/support/tapewarranty
hp learning products
may have a later version
© 2000, Hewlett-Packard Company