Dell PowerVault LTO3-060 User Manual page 19

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Troubleshooting: Dell
Obtaining Drivers and Firmware Upgrades
Service Mode
Working with Dumps
Executing Service Functions
General Guidelines
Interpreting error conditions using status LEDs
Methods of Receiving Errors and Messages
Resolving Problems Reported by the System
Resolving Media-Related Problems
Removing a Tape Drive
TapeAlert
Manually Removing a Tape Cartridge
Obtaining Drivers and Firmware Upgrades
NOTICE: When updating firmware, do not power off the tape drive until the update is complete, or the firmware may be lost.
Periodically check for updated levels of firmware by visiting the Web at support.dell.com.
Service Mode
The tape drive can run diagnostics, and save ("dump") vital technical data to drive memory. The drive must be in service mode to perform these functions. The unload
button can be used to place the drive in service mode and select a service function. To enter service mode, press the unload button and hold for 6 seconds. When the
Ready LED starts to flash rapidly, then the drive is in service mode.
While in Service Mode, the drive indicates the Service Function that is to be executed by displaying one of the sequences of LEDs shown in
When the drive is first placed in service mode, the ready LED is flashing rapidly, indicating that the drive is ready to execute service function 1. Press the button once
per second to increment the service functions one by one. When you reach the desired service function, execute it by either loading a cartridge, or by double clicking
the Unload button quickly. Exact instructions for executing the service functions are given in
NOTE: Service functions cannot be performed concurrently with read or write operations. While in service mode, the tape drive does not accept SCSI
commands from the system. Close all tape drive applications before entering service mode.
Table 1. Service Functions
Service
Function Description
1 Standalone diagnostics (self
1
test)
2 Force dump to RAM
3 RESERVED for Trained
Service Personnel
4 Copy dump to flash
5 Erase flash
6 RESERVED for Trained
Service Personnel
7 RESERVED for Trained
Service Personnel
PowerVault LTO3-060 Tape Drive User's Guide
TM TM
Ready
(green)
Flashing rapidly
OFF
Flashing rapidly
OFF
Flashing rapidly
OFF
Flashing rapidly
Executing Service Functions.
Activity Clean
(green) (amber)
OFF OFF
Flashing rapidly OFF
Flashing rapidly OFF
OFF Flashing rapidly
OFF Flashing rapidly
Flashing rapidly Flashing rapidly
Flashing rapidly Flashing rapidly
Table 1. Service Mode.
Fault
(amber)
2
Varies
2
Varies
2
Varies
2
Varies
2
Varies
2
Varies
2
Varies