Dell PowerVault LTO-5-140 Storage User Manual

Tape drive

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Page 1 Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Page 2 Back to Contents Page Appendix - Regulatory Information: Dell PowerVault LTO5-140HH Tape Drive User's Guide Regulatory Information for Taiwan Figure 17. Taiwan Contact Information Statement Back to Contents Page...
Page 3 NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.
Page 4 Barbados General Support 1-800-534-3066 Website: support.euro.dell.com Belgium (Brussels) Tech Support for XPS 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 International Access Code: 00 Tech Support Fax 02 481 92 95 Country Code: 32 Customer Care 02 713 15 65 City Code: 2 Corporate Sales 02 481 91 00...
Page 5 Country Code: 420 Technical Fax 22537 2728 22537 2711 Switchboard Website: support.euro.dell.com Technical Support for XPS 7010 0074 Technical Support for all other Dell computers 7023 0182 Denmark (Copenhagen) Customer Care (Relational) 7023 0184 International Access Code: 00 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200...
Page 6 Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 France (Paris) (Montpellier) Switchboard (calls from outside of France) 04 99 75 40 00 International Access Code: 00 Sales 0825 004 700 0825 004 701 Country Code: 33 Fax (calls from outside of France) 04 99 75 40 01...
Page 7 0120-198-226 Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Japan (Kawasaki) Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690...
Page 8 Transaction Sales (Xiamen, China) 29 693 115 Website: support.ap.dell.com Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 880 193 Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 881 306 International Access Code: 00 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 881 386...
Page 9 General Support 001-800-220-1006 Website: support.euro.dell.com Technical Support for XPS 815 35 043 Norway (Lysaker) 671 16882 Technical Support for all other Dell products International Access Code: 00 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Country Code: 47 Switchboard 671 16800...
Page 10 E-mail: Tech_support_central_Europe@dell.com Technical Support for XPS 0848 33 88 57 Switzerland (Geneva) Technical Support (Home and Small Business) for all other Dell products 0844 811 411 International Access Code: 00 Technical Support (Corporate) 0844 822 844 Country Code: 41 Customer Care (Home and Small Business) 0848 802 202...
Page 11 0870 907 4006 Uruguay General Support toll-free: 000-413-598-2521 Automated Order-Status Service toll-free: 1-800-433-9014 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 toll-free: 1-877-459-7298 Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers Americas Consumer XPS Support toll-free: 1-800-232-8544 Consumer (Home and Home Office) Support for all other Dell products toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133...
Page 12 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page...
Page 13: Technical Assistance
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Page 14 www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com.cn (China only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password.
Page 15: Dell Enterprise Training And Certification
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com . For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Page 16: Returning Items For Warranty Repair Or Credit
Diagnostics Checklist . If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 17 See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: ...
Page 18 Back to Contents Page Glossary: Dell PowerVault LTO5-140HH Tape Drive User's Guide Numbers 2:1 compression. The relationship between the quantity of data that can be stored with compression as compared to the quantity of data that can be stored without compression.
Page 19 data. Any representations such as characters or analog quantities to which meaning is, or might be, assigned. data cartridge. A tape cartridge that is dedicated to storing data. Contrast with cleaning cartridge. data compression. See compression. data transfer rate. The average number of bits, characters, or blocks per unit of time that pass between corresponding equipment in a data transmission system. The rate is expressed in bits, characters, or blocks per second, minute, or hour.
Page 20 Generation 3. The informal name for the Ultrium 3 Tape Drive, which is the third-generation version of the Ultrium tape drive (Generation 1, 2). The Generation 3 drive has a native storage capacity of up to 400 GB per cartridge and a native sustained data transfer rate of 80 MB per second. Generation 4.
Page 21 Linear Tape-Open (LTO). A type of tape storage technology originally developed by the IBM Corporation, Hewlett-Packard, and Seagate. LTO technology is an "open format" technology, which means that its users have multiple sources of product and media. The "open" nature of LTO technology enables compatibility between different vendors' offerings by ensuring that vendors comply with verification standards.
Page 22 A removable storage case that houses belt-driven magnetic tape that is wound on a supply reel and a takeup reel. tape drive. A data-storage device that controls the movement of the magnetic tape in a tape cartridge. The Dell PowerVault LTO5-140HH tape drive houses the...
Page 23 tape path. Within a tape drive, the channel in which the media moves. VDC. Volts DC (direct current). volt. The SI (international) unit of potential difference and electromotive force. Formally defined as the difference of electric potential between two points of a conductor that carries a constant current of one ampere when the power dissipated between these points is equal to one watt.
Page 24: Serial Attached Scsi (Sas) Interface
Overview The Dell PowerVault LTO5-140HH tape drive is a high-performance, high-capacity tape storage device that is designed to back up and restore data and archive and retrieve files in an Open Systems environment. The drive can be integrated into a system (internal model) or can be provided as a separately packaged desktop unit (external model).
Page 25: Tape Backup Software
The LED can be solid on or flashing when lit. See Table 1 for more descriptions. 3. Fault LED. The front panel of your Dell PowerVault LTO5-140HH tape drive has an amber fault LED indicating the drive has encountered an error, is not in a normal operational status, or needs cleaning.
Page 26: Rear Panel
5. Single dot. This single-character display is blank during normal operation. When a single dot illuminates and flashes on the display, the drive has created a dump of vital technical data to drive memory. 6. Encryption status LED. This white LED indicates all data (except for the label information) on the cartridge is encrypted. LTO5 cartridges only. Table 1.
Page 27 4. RS-422 Figure 5. Rear Panel of External SAS Tape Drive 1. Power connector 2. Fan enclosure 3. SAS connectors 4. Ethernet - not iSCSI Back to Contents Page...
Page 28: Pre-Installed Internal Drives
Verifying Drive Operation Pre-installed Internal Drives Dell performs the installation and setup of internal tape drives that are shipped as part of a system. If tape backup software is included in your system, refer to the installation instructions included with the software.
Page 29 1. Air Intake Area Step 2 — Removing Power from the System 1. Power-off the system. 2. Disconnect the power cord from both the electrical outlet and the system. Step 3 — Preparing the Mounting Bay in Your System CAUTION: To avoid personal injury or damage to the system or tape drive, ensure that the system power cord is disconnected before you install the drive.
Page 30: Installing External Drives
Attach the system SAS cable to the drive SAS connector, as shown in Figure 9, number 1. NOTE: You do not need to connect a separate power cable. Power is supplied through the SAS cable. Figure 9. Attach SAS Cable 1.
Page 31 NOTICE: The tape drive should not be stacked. Do not place anything on top of the unit. Step 2 — Connecting Power An external Dell PowerVault LTO5-140HH Tape Drive will operate using any voltage in the range 100–240 volts (50–60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: 1.
Page 32: Verifying Drive Operation
Windows 2008 32 bit: d:\Drivers\Windows 2008 32bit x86\ Windows6.0-KB971650-x86.msu ¡ Windows 2008 x64: d:\Drivers\Windows 2008 x64\ Windows6.0-KB971650-x64.msu ¡ Windows7: No Microsoft Hotfix or device driver is needed, proceed to Step 5 ¡ 5. Double-click the installation file and follow the instructions. Windows 2003: Right-click My Computer on the Windows desktop, then select manage;...
Page 33 LTO5-140HH Tape Drive User's Guide See the User's Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest supported software versions, go to the Dell support website at support.dell.com or visit the support site of your backup software vendor.
Page 34: External Drive
General External Drive Internal Drive NOTE: These specifications are provided by the manufacturer for information purposes only and do not constitute an extension of Dell's warranty to you. Dell's warranty is contained in the documentation for your system. General Manufacturer Manufactured for Dell Model Number (Internal &...
Page 35: Internal Drive
Maximum wet bulb temperature 26°C (79°F) Internal Drive Physical Specifications Width (without bezel) 146.0 mm (5.75 in) Width (with bezel) 148.0 mm (5.83 in) Length (without bezel) 205.0 mm (8.09 in) Length (with bezel) 210.0 mm (8.29 in) Height (without bezel) 41.0 mm (1.63 in) without bezel Height (with bezel) 42.7 mm (1.69 in) with bezel...
Page 36 Dell™ PowerVault™ LTO5-140HH Documentation and Drivers English French German Spanish Japanese Korean Simplified Chinese Initial release: March 2010 Last revised: March 2010...
Page 37: Obtaining Drivers And Firmware Upgrades
NOTICE: When updating firmware, do not power off the tape drive until the update is complete, or the firmware may be lost. For information on the latest versions of firmware, see the Dell support website at support.dell.com. Selecting a Diagnostic or Maintenance Function The tape drive can run diagnostics, test write and read functions, test a suspect tape cartridge, and perform other diagnostic and maintenance functions.
Page 38 mode. If the diagnostic fails, the fault LED flashes and an error code displays. When the cartridge is manually ejected and removed, the tape drive ¡ automatically exits maintenance mode. To halt the diagnostic and terminate the test, press the eject button twice anytime during the test. The drive acknowledges the request by slowing the ¡...
Page 39 If no error is detected, the test begins again and runs for a maximum of ten times. After the tenth loop, the test stops and the drive automatically exits maintenance mode. If an error is detected, the tape drive displays "6" or "7" in the single-character display. Once the cartridge is manually ejected and removed, the tape drive exits maintenance mode.
Page 40 and exits maintenance mode. Function Code J - Fast Read/Write Test Approximate Run Time = 5 minutes Total Number of Loops = 10 Function Code performs tests to ensure that the drive can read from and write to tape. The diagnostic loops ten times. Press the eject button to stop the diagnostic and exit maintenance mode. Pressing the eject button once will abort the test at the end of the current test loop.
Page 41: Methods Of Receiving Errors And Messages
General Guidelines If you encounter problems when running the Dell PowerVault LTO5-140HH Tape Drive, refer to Table 4 for common problems. If the problem is not identified, refer "Methods of Receiving Errors and Messages." The color and condition of the LEDs may also indicate a problem.
Page 42 2. If the problem persists, download the latest firmware and retry the operation; if new firmware is not available, contact Dell technical support. Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the drive will not allow you to insert a cartridge if the current cartridge was successfully ejected.
Page 43 Tape drive hardware problem. The tape drive determined that a problem occurred that degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, contact Dell technical support. The drive is usable, though the single-character display continues to indicate an error and the fault LED flashes amber.
Page 44: Tapealert
Mechanism" section and Function Code 1 in "Selecting a Diagnostic or Maintenance Function"). 3. If the tape drive diagnostics fail, contact Dell technical support. If the tape drive diagnostics run successfully, perform the operation that produced the initial media error. Removing an Internal SAS Tape Drive To remove an internal SAS tape drive from the system, perform the following steps: 1.
Page 45 Set for any unrecoverable read error where If Flag 4 is also set, the cartridge is defective. Contact Dell technical isolation is uncertain and failure could be Read failure support. If Flag 4 is not set, see error code 6 in "...
Page 46: Recovering A Tape Cartridge
"Specifications"). Diagnostics Set when the drive detects a failure that See error code 6 in "Descriptions and Corrective Actions." required requires diagnostics to isolate the problem. Set when the tape directory on the tape Tape directory cartridge that was previously unloaded is Rebuild the tape directory by reading all the data.
Page 47: Loading, Unloading, And Write-Protecting Cartridges
NOTE: An LTO WORM cartridge can be written and appended but cannot be erased or overwritten. The Dell PowerVault LTO5-140HH Tape Drive is compatible with the cartridges of its predecessors. Below is a description of the functions that are supported on the...
Page 48: Write-Protect Switch
Generation 3 cartridges: Reads Generation 3 format Does not write Generation 3 format on Generation 3 cartridges Does not write Generation 5 format on Generation 4 cartridges Does not reformat Generation 4 cartridges to Generation 5 format Figure 14 shows the LTO Ultrium 1500 GB Data Cartridge and its components. Figure 14.
Page 49: Caring For Tape Cartridges
NOTICE: Write-protection will not prevent a cartridge from being erased by bulk-erasure or degaussing. Do not bulk-erase Ultrium format cartridges. This will destroy prerecorded servo information and render the cartridge unusable. Always use the long or quick erase command in your backup software to erase cartridges.
Page 50: Handle The Cartridge Carefully
Cleaning the Tape Mechanism Dell PowerVault LTO5-140HH drives have been developed to have a minimal cleaning requirement. The tape drive will display a C on the single-character display and the fault LED will flash amber when the drive needs cleaning. Only insert a cleaning cartridge into the tape drive when the C is displayed.

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