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Dell PowerVault LTO4-120 User Manual

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Download this manual See also: Handbook, Manual
Dell™ PowerVault™ LTO4-120 Tape Drive User's Guide
Introduction
Setting Up the Tape Drive
Using the Tape Drive
Using the Tape Backup Software
Troubleshooting
Specifications
Getting Help
Contacting Dell
Glossary
NOTE: A NOTE indicates important information that helps you make better use of your system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
© International Business Machines Corporation, 2007. All rights reserved.
Trademarks used in this text: Dell, the DELL logo, and PowerVault, are trademarks of Dell Inc. Microsoft and Windows are registered trademarks of Microsoft
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.
disclaims any proprietary interest in trademarks and trade names other than its own.
Internal Drive Model Number: LTO Ultrium4
External Drive Model Number: LTO4-EX1
Initial release: April 2007

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Summary of Contents for Dell PowerVault LTO4-120

  • Page 1 Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2 NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If  you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 3 Technical Support (Penang, Malaysia) 604 633 4966 Brunei Customer Care (Penang, Malaysia) 604 633 4888 Country Code: 673 Transaction Sales (Penang, Malaysia) 604 633 4955 Online Order Status: www.dell.ca/ostatus   AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./large business, government) toll-free: 1-800-326-9463 Customer Service (printers, projectors, televisions, handhelds, digital jukebox, toll-free: 1-800-847-4096...
  • Page 4 Country Code: 420 Technical Fax 22537 2728 Switchboard 22537 2711 Website: support.euro.dell.com     Technical Support for XPS 7010 0074 Technical Support for all other Dell computers 7023 0182 Denmark (Copenhagen) Customer Care (Relational) 7023 0184 International Access Code: 00 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200...
  • Page 5 Guyana General Support toll-free: 1-877-270-4609 Website: support.ap.dell.com    Technical Support E-mail: HK_support@Dell.com    Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191 Hong Kong Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and  2969 3196 International Access Code: PowerVault™) Customer Care 3416 0910 Country Code: 852 Large Corporate Accounts 3416 0907...
  • Page 6 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Japan (Kawasaki) Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690 International Access Code: Technical Support outside of Japan (PDAs, projectors, printers, routers)
  • Page 7 Nicaragua General Support 001-800-220-1006 Website: support.euro.dell.com   Technical Support for XPS 815 35 043 Norway (Lysaker) Technical Support for all other Dell products 671 16882 International Access Code: 00 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Country Code: 47 Switchboard 671 16800...
  • Page 8    E-mail: Tech_support_central_Europe@dell.com    Switzerland (Geneva) Technical Support for XPS 0848 33 88 57 Technical Support (Home and Small Business) for all other Dell products 0844 811 411 International Access Code: 00 Technical Support (Corporate) 0844 822 844 Country Code: 41 Customer Care (Home and Small Business) 0848 802 202...
  • Page 9 0870 907 4006 Uruguay General Support toll-free: 000-413-598-2521 Automated Order-Status Service toll-free: 1-800-433-9014 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 toll-free: 1-877-459-7298 Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers   Americas Consumer XPS Support toll-free: 1-800-232-8544 Consumer (Home and Home Office)  Support for all other Dell products toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133...

  • Page 10: Technical Assistance

      Online Services   You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.   You can contact Dell electronically using the following addresses:  World Wide Web...

  • Page 11: Autotech Service

      AutoTech Service   Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.   When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

  • Page 12: Technical Support Service

      If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
  • Page 13 Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 14 Back to Contents Page Glossary: Dell™ PowerVault™ LTO4-120 Tape Drive User's Guide   Numbers 2:1 compression. The relationship between the quantity of data that can be stored with compression as compared to the quantity of data that can be stored without compression. In 2:1 compression, twice as much data can be stored with compression as can be stored without compression.
  • Page 15 data compression. See compression. data transfer rate. The average number of bits, characters, or blocks per unit of time that pass between corresponding equipment in a data transmission system. The rate is expressed in bits, characters, or blocks per second, minute, or hour. DC.
  • Page 16 Head Resistance Measurements test. Part of the Test Head diagnostic, a procedure that determines whether the tape drive's head works correctly. The test measures the head's ability to withstand cracks and other defects. host. The controlling or highest-level system in a data communication configuration. Synonymous with server.  ...
  • Page 17   network. A configuration of data processing devices and software that is connected for information interchange.   oersted. The unit of magnetic field strength in the unrationalized centimeter-gram-second (cgs) electromagnetic system. The oersted is the magnetic field strength in the interior of an elongated, uniformly wound solenoid that is excited with a linear current density in its winding of one abamper per 4 pi centimeters of axial length.
  • Page 18 A removable storage case that houses belt-driven magnetic tape that is wound on a supply reel and a takeup reel. tape drive. A data-storage device that controls the movement of the magnetic tape in a tape cartridge. The Dell PowerVault LTO4-120 tape drive houses the mechanism (drive head) that reads and writes data to the tape.

  • Page 19: Serial Attached Scsi (Sas) Interface

    (external model). The Dell PowerVault LTO4-120 tape drive (called Generation 4) is the fourth-generation tape drive in the LTO series of products. The Dell PowerVault LTO4-120 tape drive offers a formatted cartridge capacity of up to 800 GB (1600 GB assuming 2:1 compression ratio) and a data transfer rate of 120 MB per second.

  • Page 20: Tape Backup Software

    3. Status Light. The front panel of your Dell PowerVault LTO4-120 tape drive has a status light that provides information about the state of the tape drive. The light can be green or amber, and (when lit) solid or flashing. See Table 1 for descriptions.

  • Page 21: Rear Panel

    blinking when the drive completes the recovery and is ready for a read or write operation. To eject the cartridge, press the Unload button. Amber/Solid Display Error Displaying error code on SCD at Code maintenance mode option 9. Amber/Solid Solid Character On/Off The tape drive is in maintenance mode.

  • Page 23: Pre-Installed Internal Drives

    Installing the Drive — Prerequisites The Dell PowerVault LTO4-120 tape drive is a 3Gb SAS device with a burst transfer rate of 300 MB per second. We recommend that a dedicated SAS host bus adapter is used for this tape drive.
  • Page 24 Step 2 — Removing Power from the System 1. Power-off the system. 2. Disconnect the power cord from both the electrical outlet and the system. Step 3 — Preparing the Mounting Bay in Your System CAUTION: To avoid personal injury or damage to the system or tape drive, ensure that the system power cord is disconnected before you install the drive.

  • Page 25: Installing External Drives

    NOTICE: The tape drive should not be stacked. Do not place anything on top of the unit. Step 2 — Connecting Power An external Dell PowerVault LTO4-120 Tape Drive will operate using any voltage in the range 100–240 volts (50–60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: 1.

  • Page 26: Verifying Drive Operation

    6. Click Scan for Hardware Changes. Windows 2003 scans for the Dell PowerVault LTO4-120 drive. (If a wizard pops up at this point, cancel the wizard. It will be used later.) The tape drive appears under ? Other Devices again. If the tape drive is not visible, you may have to click the plus sign ("+") in front of ? Other Devices to make it appear.
  • Page 27 Back to Contents Page...
  • Page 28 Back to Contents Page Using the Tape Backup Software: Dell PowerVault LTO4-120 Tape Drive User's Guide See the User's Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest supported software versions, go to support.dell.com...

  • Page 29: External Drive

    General External Drive Internal Drive NOTE: These specifications are provided by the manufacturer for information purposes only and do not constitute an extension of Dell's warranty to you. Dell's warranty is contained in the documentation for your system. General Manufacturer...

  • Page 30: Internal Drive

    Internal Drive Physical Specifications Width (without bezel) 146.0 mm (5.75 in) Width (with bezel) 148.3 mm (5.84 in) Length (without bezel) 205.5 mm (8.09 in) Length (with bezel) 210.5 mm (8.29 in) Height (without bezel) 82.5 mm (3.25 in) without bezel Height (with bezel) 84.8 mm (3.34 in) with bezel Weight (without a cartridge)

  • Page 31: Obtaining Drivers And Firmware Upgrades

    NOTICE: When updating firmware, do not power off the tape drive until the update is complete, or the firmware may be lost. Periodically check for updated levels of firmware by visiting the Web at support.dell.com.  Selecting a Diagnostic or Maintenance Function The tape drive can run diagnostics, test write and read functions, test a suspect tape cartridge, and perform other diagnostic and maintenance functions.
  • Page 32 NOTICE: When an error code is displayed in maintenance mode, the tape drive also displays a red dot to remind you that a dump already exists. If you perform Function Code 4, it will overwrite the dump and cause the error information to be lost. 1.
  • Page 33 mode. Function Code F — Write Performance Test Causes the tape drive to perform tests to ensure that the drive can read from and write to tape. This diagnostic performs fewer tests than the Run Tape Drive Diagnostics test (Function Code 1). The tape drive takes approximately 3 minutes to run the test. The Fast Read/Write Test is not as comprehensive a test and is not recommended for isolating errors between the drive and the media.

  • Page 34: General Guidelines

    Function Code P or U — RESERVED (Service Function)  General Guidelines If you encounter problems when running the Dell PowerVault LTO4-120 Tape Drive, refer to Table 4 for common problems. If the problem is not identified, refer "Methods of Receiving Errors and Messages."...

  • Page 35: Methods Of Receiving Errors And Messages

    2. If the problem persists, download the latest firmware and retry the operation; if new firmware is not available, contact Dell technical support. Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the drive will not allow you to insert a cartridge if the current cartridge was successfully ejected.
  • Page 36 Tape drive hardware problem. The tape drive determined that a problem occurred that degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, contact Dell technical support. The drive is usable, though the single-character display continues to indicate an error and the status light flashes amber.

  • Page 37: Fixing Sas Connectivity Problems

    Mechanism" section and Function Code 1 in "Selecting a Diagnostic or Maintenance Function"). 3. If the tape drive diagnostics fail, contact Dell technical support. If the tape drive diagnostics run successfully, perform the operation that produced the initial media error. Removing an Internal SAS Tape Drive To remove an internal SAS tape drive from the system, perform the following steps: 1.

  • Page 38: Recovering A Tape Cartridge

    Make sure that the cartridge's write-protect switch is set so that Set when the tape drive detects that the Write protect the tape drive can write data to the tape (see the "Setting the tape cartridge is write-protected. Write-Protect Switch" section). Set when the tape drive receives an UNLOAD command after the system No removal...
  • Page 39 The status light turns solid green when the rewind is complete and the tape drive is ready. ¡ NOTE: Allow at least 10 minutes for the rewind process to complete. 2. To eject the cartridge, push the eject button one more time. If the tape cartridge still will not eject, contact trained service personnel for assistance. NOTICE: If you are not a trained service person, do not attempt to open the drive for repairs as this will void your warranty.

  • Page 40: Operating The Drive

    NOTE: An LTO WORM cartridge can be written and appended but cannot be erased or overwritten. The Dell PowerVault LTO4-120 Tape Drive is compatible with the cartridges of its predecessors. Below is a description of the functions that are supported on...

  • Page 41: Loading A Tape Cartridge

    Does not reformat Generation 3 cartridges to Generation 4 format Figure 14 shows the LTO Ultrium 800-GB Data Cartridge and its components.  Figure 14. LTO Ultrium 800-GB Data Cartridge 1. LTO cartridge memory 2. Label area 3. Write-protect switch 4. Insertion guide 5.

  • Page 42: Caring For Tape Cartridges

     Figure 16. Setting the Write-Protect Switch 1. Write-Protect Switch To set the switch, slide it left or right to the desired position. NOTICE: Always set the write protection tab prior to loading the cartridge into the drive. Sliding the tab after loading will cause unpredictable results and could result in drive errors or job failure.

  • Page 43: Cleaning The Tape Mechanism

    Cleaning the Tape Mechanism Dell PowerVault LTO4-120 drives have been developed to have a minimal cleaning requirement. The tape drive will display a C on the single-character display and the status light will flash amber when the drive needs cleaning. Only insert a cleaning cartridge into the tape drive when the C is displayed.

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