Scanner Warranty Contract Defintions - Panasonic KV-S1015C Manual

Scanner Warranty Contract Definitions
Advance Exchange Contract
When determined that product needs repair, a comparable unit is sent to the customer via overnight
shipping. The customer has 7 days to ship the original unit back.
Depot Repair Contract
When determined that the product needs repair, shipment is arranged to send the unit to Panasonic
for repair. It is repaired and returned within 5 business days of receipt.
On-Site Repair Contract
When determined that the product needs repair, and it is covered by an on-site contract or warranty,
a Panasonic trained technician will visit the customer's place of business to facilitate repairs.
All on-site contracts include: 2 PMs (for Low-Volume Production, Mid-Volume Production, and
High-Volume Production scanner units only), parts, labor and travel. Consumables are the responsibility
of the end-user.
Next Business Day
Service is provided at the customer's site Monday through Friday, excluding holidays, between 8:00 AM
and 5:00 PM EST. Response time is 8 business hours.
Same Business Day
Service is provided at the customer's site Monday through Friday, excluding holidays, between 8:00 AM
and 5:00 PM EST. Response time is 4 business hours.
24/7
Service is provided 24 hours a day, 7 days a week, excluding holidays. Response time is 4 hours.
In-Warranty
A service contract that is sold within 90 days of the time of purchase of the main unit.
Post-Warranty
A service contract that is sold after 90 days of the time of purchase of the main unit.
SOLUTIONS FOR BUSINESS
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