What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is easy.
1. Call the Samsung
and ask for remote
The Evolution Kit Slot (Kit Sold Separately)
This socket is designed to accept an extension device called the Evolution Kit. The Evolution Kit enables
the TV to run a variety of the latest applications for a better user experience.
The Evolution Kit is sold separately. When users purchase an Evolution Kit released in 2014 or later, the
user's TV can be upgraded to match the software version of the Evolution Kit. However, an Evolution Kit
may not be available, depending on the product.
2. Open the menu
on your TV and
go to the Support
English - 21
3. Select Remote
Provide the Pin# to
4. The agent will then
access your TV.