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13
T R O U B L E S H O O T I N G
8 Restart your computer and make sure
the desktop sync software is running.
9 If problems persist and you're
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer's
built-in USB port.
10 If you're already synchronizing through a
built-in USB port on the front of your
computer, move the sync cable to a
USB on the back of your computer if
your computer has USB ports in both
places.
11 Uninstall the desktop software that
came with your smartphone, and then
insert the Windows Mobile Getting
Started CD, which came with your
smartphone, and repeat the installation
process (see Reinstalling the desktop
software).
12 For a Windows XP computer only,
delete the existing partnership between
your smartphone and your computer
and create a new one by doing the
following steps in turn:
Disconnect your smartphone and your
•
computer from the sync cable.
272
S Y N C H R O N I Z A T I O N
Right-click the gray ActiveSync
•
icon in the taskbar in the lower-right
corner of your computer screen, and
then select Open Microsoft
ActiveSync.
Click File, and then click Delete
•
Mobile Device. When asked to
confirm, click Yes.
Connect your smartphone and your
•
computer to the sync cable.
When the Synchronization Setup
•
Wizard appears, follow the steps to
establish a sync relationship between
your smartphone and your computer.
13 If your organization uses a firewall or a
VPN connection, synchronizing with
ActiveSync may not work. For a
Windows XP computer only, go to
www.microsoft.com and search for the
following topics to help with specific
firewall setup situations:
ActiveSync USB Connection
•
Troubleshooting Guide
ActiveSync with Sygate Personal
•
Firewall
ActiveSync with TrendMicro PC-cillin
•
Internet Security
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