Table of Contents
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Paper Feed Problems
Symptom
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
Envelopes fail to feed
Paper skews
Power Problems
Symptom
No power in machine, motors do
not operate
Print Quality Problems
Symptom
• Voids in characters
• Light print
• Prints off the page
• Fuzzy print
• Carrier moves but no print
• Printhead drys prematurely
• Colors print incorrectly
• Vertical alignment off
• Ink smearing
• Vertical streaks on paper
• Print lines crowded
Action
Go to the 'Paper Feed Service
Check' on page 2-8.
Go to the 'Envelope Feed Service
Check' on page 2-6.
Go to the 'Paper Path Service
Check' on page 2-10.
Action
Go to the 'Power Service Check' on
page 2-11.
Action
Go to the 'Print Quality Service
Check' on page 2-12.
Go to the 'Paper Feed Service
Check' on page 2-8.
Diagnostic Information 2-3
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