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Appendix
Troubleshooting
The CHARGE light is off or blinking.
•
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
•
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
•
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
A blinking CHARGE light is an indication that the battery is not connected to the
•
handset or missing completely. Ensure that the battery is installed properly.
There is no dial tone.
•
First, try all the above suggestions.
•
Move the handset closer to the telephone base. It might be out of range.
•
The telephone line cord might be malfunctioning. Install a new telephone line cord.
•
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your
wiring or local service. Contact your telephone service provider.
The telephone does not ring when there is an incoming call.
•
Make sure the handset ringer volume is not set to the lowest level (page 8).
•
Make sure the telephone line cord and power adapter are plugged in properly
(page 2).
•
The handset might be too far from the telephone base. Move it closer to the
telephone base.
•
There might be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
•
If the other telephones in your home are having the same problem, the problem is in
the wiring or local service. Contact your telephone service provider (charges
may apply).
•
Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away as possible from electronic devices such as: wireless
routers, personal computers, microwave ovens, cellular and other cordless telephones.
•
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider.
•
The telephone line cord might be malfunctioning. Install a new telephone line cord.
•
Re-install the battery and place the handset in the telephone base or charger.
•
Wait for the handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
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