Symantec 10288239 - ACAD NORTON ANTISPAM 2005 User Manual page 24

24 Getting started
Activate your product
Check for connectivity blocking
Activate by phone
A connectivity problem can occur if you are using
parental control software or are using an ISP that
provides parental controls. If you suspect that parental
controls are blocking the connection, configure the
parental controls so that they do not block the activation
procedure. You will need to log in to your parental control
software as an administrator, or log in to the Internet
through your ISP as an administrator, to change your
configuration.
If parental controls are not the problem, or if you cannot
reconfigure your parental controls to resolve the issue,
you can activate by phone.
To activate by phone
1 Disconnect from the Internet.
2 Attempt activation again.
3 After the connection fails (which could take a minute
or two), select Activate my software by phone, then
click Next.
4 Follow the prompts provided.