HP ProLiant DL140 - G2 Server User Manual page 51

SYS:SYSTEM\ABEND.LOG
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SYS:ETC\CPQLOG.LOG
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SYS:SYSTEM\CONFIG.TXT
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SYS:SYSTEM\SURVEY.TXT
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Current patch level
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A list of each third-party hardware component installed, with the firmware revisions
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A list of each third-party software component installed, with the versions
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A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
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Installed system software versions (TCP/IP, VP/Ix)
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Process status at time of failure, if possible
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Printouts or electronic copies (to e-mail to a support technician) of:
Output of /etc/hwconfig command
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Output of /usr/bin/swconfig command
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Output of /etc/ifconfig command
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/etc/conf/cf.d/sdevice
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/etc/inittab
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/etc/conf/cf.d/stune
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/etc/conf/cf.d/config.h
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/etc/conf/cf.d/sdevice
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/var/adm/messages (if PANIC messages are displayed)
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If HP drivers are installed:
Version of the EFS used
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List of drivers from the EFS
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If management agents are installed, version number of the agents
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System dumps, if they can be obtained (in case of panics)
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A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
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Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
IBMLAN.INI
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PROTOCOL.INI
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Troubleshooting 51