Factory Service; Troubleshooting Chart - Standard Horizon HX400 Owner's Manual

8.3 FACTORY SERVICE

In the unlikely event that the radio fails to perform or needs servicing, please
contact the following:
Standard Horizon
Attention Marine Repair Department
10900 Walker Street, Cypress, CA 90630
Telephone (800) 366-4566
An "RA" Return Authorization number is not necessary to send a product in for
service. Include a brief note describing the problem along with your name,
return address, phone number, and proof of purchase.

8.4 TROUBLESHOOTING CHART

SYMPTOM
The key does not start
the scan.
Cannot select between
USA, INTL, or Canadian
bands.
Speaker audio is not heard
w h e n t h e k e y i s
pressed and held.
Some keys do not operate.
Charging indicator on CD-
50 does not illumininate.
HX400
PROBABLE CAUSE
No channels memorized.
Squelch is not adjusted.
Proper operation not
followed.
Low battery.
Audio volume level is too low.
Key Lock is on.
Defective battery FNB-
115LI.
Battery contacts not making
contact with the charger
cradle.
REMEDY
Use the key to enter desired
channels into the Preset memory.
Adjust the squelch to threshold or
to the point where noise just dis-
appears. Further adjustment of the
squelch control may eliminate in-
coming signals.
HOLD down the key and press
the key.
Charge battery. Refer to section
4.3.3 of this manual.
Turn the VOL knob clockwise.
Turn the Key Lock off. Refer to sec-
tion 6.6 of this manual.
Contact Standard Horizon Product
Support at (800)767-2450.
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