Pc Card Problems; Printer Problems - Compaq Presario 1600 - Notebook PC Maintenance And Service Manual

MSG Index
Illustrated Parts Catalog
Solving Minor Problems (continued)
Audio Battery pack
Display Hard drive
Hardware installation
Touchpad/pointing device
Problem Probable Cause
When turned Card is not inserted properly.
on, the
computer does
PC Card beeps are disabled.
not beep when a
PC Card is
inserted.
Speaker is turned off or volume is
turned down.
PC Card drivers are not installed.
Card or card driver is not
supported.
PC Card Card is not fully inserted into the
modem, fax, or slot or is not inserted properly.
network card
Telephone cord is not plugged in all
does not work.
the way.
Necessary drivers are not installed
(turned on).
PC Card modem You are trying to access the card
or fax card does using the wrong COM port.
not work.
The card conflicts with a serial
device.
The card is not supported.
Modem network Network driver is not installed or is
PC Card does not set up properly.
not work.
Telephone cord is not properly
connected.
Memory or SRAM and flash memory cards
storage card require the memory card driver
does not work. to be loaded (turned on).
Flash memory cards require the
Microsoft FlashFile System to
be loaded.
Hard drives on flash mass storage
cards require the PC Card ATA
driver to be loaded.
You are trying to access the hard
drive card using the wrong drive
letter.
The card is not supported.
Power Problems (see also
Problem
Computer won't turn
on and battery pack
is not inserted.
Computer turned off
while it was left
unattended and the
power icon is off.
If you experience problems printing, run a printer self-test (refer to the documentation provided with your
printer for instructions). If the self-test fails, it is a printer-specific problem. Also refer to the printing section of
your application documentation.
Problem Probable Cause
Printer will The signal cable may not be
not turn on. connected properly, or the
printer is unplugged.
Printer will Printer is not turned on or is off
not print. line.
The device drivers for your
application are not installed.
Printer that is set up for a
network is not connected to the
network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Printer Correct printer drivers are not
prints installed.
garbled
Cable is not connected properly. Ensure that the printer signal cable is
information.
Cable is defective.
Problem
Touch Pad or
mouse does not
work.
External mouse
does not work.
Touch Pad or
mouse does not
work even though
the device is
enabled in
Windows.
Cursor skips or
moves abnormally
when using the
Touch Pad.
Maintenance & Service Guide
Presario 1660 Model
| Home Page | Notice
| Removal & Replacement Procedures
Pin Assignments
Battery gauge
Keyboard Memory

PC Card Problems

Probable Cause
Computer is not connected to a
power source.
Power cords to the external power
source are unplugged.
Power adapter is defective.
System board is defective.
System initiated Hibernation due
to a critical low-battery condition.
System initiated Hibernation after
a preset timeout.

Printer Problems

Touch Pad/Pointing Device Problems
Cause
Incorrect or no device driver is
installed.
The device driver is not installed in
Windows.
Mouse is not securely connected or
is connected to an incorrect external
connector.
Mouse is not enabled.
Cable not properly seated in Touch
Pad board.
Defective Touch Pad board.
Defective system board.
Device driver is not correctly
installed in Windows.
The Touch Pad needs to be cleaned. Clean the Touch Pad with a cloth
| Preface | Product Description
| Battery Pack Operations
CD/DVD drive
PC card
Solution(s)
Ensure the card is inserted in the
correct orientation.
Double-click the PC Card icon in the
Control Panel, click the Global
Settings tab, the enable PC Card
sound effects.
Press volume buttons to turn the
speaker on, then increase the
volume.
Double click the Add New
Hardware icon in the Control Panel
for installation instructions.
If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in MS-
DOS mode.
Contact your Compaq authorized
service provider for a list of PC Cards
tested successfully in Compaq PC
Card platforms.
Ensure the card is inserted in the
correct orientation.
Check and secure telephone
connection.
Install drivers.
See
See
Use supported cards only.
Install driver.
Verify telephone connection.
Install driver.
Double-click My Computer to verify
the drive letter assigned to the card.
Contact your Compaq authorized
service provider for a list of PC Cards
tested successfully in Compaq PC
Card platforms.
Battery and Battery Gauge
Solution(s)
Ensure that the signal cable is properly
connected and that the power cord is
connected to the electrical outlet.
Turn the printer on and set it to on line.
Refer to the printer documentation to
install the correct printer driver.
Connect the printer to the network.
Replace the cable.
Fill the paper tray with paper and set the
printer to online.
Refer to the printer documentation to
install the correct printer driver.
properly connected to the computer.
Replace the printer cable and retest.
Solution(s)
Install the device driver and add to
the AUTOEXEC.BAT file or
CONFIG.SYS file.
Install the Touch Pad/mouse driver
in Windows.
Ensure that the mouse is securely
connected to the appropriate
external connector.
1. Enter MOUSE at the system
prompt to activate the mouse device
driver.
2. Add a line in the AUTOEXEC.BAT
file to automatically activate the
mouse device driver each time
computer is turned on or restarted.
Reseat cable.
Replace Touch Pad board.
Replace system board.
Install the appropriate device driver
in Windows.
dampened with alcohol or an
ammonia-based glass cleaner. Wipe
up liquid with a dry cloth.
| Troubleshooting
| Specifications
Diskette/diskette drive
Power Printer
Specifications to verify COM port.
Specifications to verify address.
Problems)
Solution(s)
Insert battery or connect an
external power source.
Ensure that power cords connecting
the computer and the external
power source are plugged in
properly.
Replace AC Adapter and restart.
Replace the system board.
Replace the battery pack with a
fully charged battery pack or
connect the computer to an
external power source. Then turn
on the computer.
Turn on the computer.