Obtaining Service - HP Pavilion zv5000 - Notebook PC Limited Warranty

Obtaining Service

Carry-In Service (applicable in Asia Pacific)
To receive warranty repair service, contact the Customer Care Center or an
authorized reseller (refer to the Worldwide Phone Numbers booklet for the
correct phone number for your country). Our support specialist will help qualify
your unit for warranty repair based on the warranty applicable to your unit and
original purchase date.
If our support specialist determines that hardware repair for your notebook
computer is necessary, you will be advised to carry-in your notebook computer
to the nearest authorized repair center for hardware service.
A worldwide warranty program applicable to notebooks is available to assist
you when you travel to a participating country, different from the country of
purchase. For a list of participating countries and program details, refer to the
website at .
www.hp.com
Replaceable Parts Program
Where available, replacement parts may be sent directly to you to fulfill your
warranty repair, which saves considerable repair time. After you call customer
support, a replaceable part can be sent directly to you. Once the part arrives,
follow the installation instructions provided. If necessary, you may contact
customer support and a technician will assist you over the phone to ensure that
the installation is quick and easy. (Available in select regions—refer to the
Worldwide Phone Numbers booklet for the correct phone number for your
region.)
Mail-in Service
Where available, if the support specialist determines that hardware repair for
your notebook computer is necessary, we will pick up, repair, and return the
computer for no additional fees during the Limited Warranty period.
The pickup and delivery service uses a central repair facility to provide the
highest level of repair quality. The central facility has quick access to the HP
central parts inventory, proper diagnostic equipment, a controlled environment,
and a remanufacturing-like process to ensure quality.
If you have questions about packaging requirements when returning your
computer for repair, contact customer support. If your notebook is not packaged
properly, you are responsible for any damage that occurs during shipping.
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