HP Rp3000 - Point of Sale System Getting Started Manual page 17

●
If you recently installed new software, uninstall the software and see
if the computer functions properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of
the drivers loaded. When booting the operating system, use "Last
Known Configuration."
●
Refer to the comprehensive online technical support at
http://www.hp.com/support.
●
Refer to
suggestions.
●
Refer to the comprehensive Troubleshooting Guide for more detailed
information.
●
Restore the system from the Recovery Disc Set that you created or
restore the system to its original factory condition in HP Backup and
Recovery Manager.
CAUTION:
sure to back up all data files before running the restore process.
To assist you in resolving problems online, HP Instant Support Professional
Edition provides you with self-solve diagnostics. If you need to contact HP
support, use HP Instant Support Professional Edition's online chat feature.
Access HP Instant Support Professional Edition at:
ispe.
Access the Business Support Center (BSC) at
bizsupport
proactive notification, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do
the following to ensure that your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number and product ID number, and
the monitor serial number before calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
ENWW
Helpful Hints on page 10
Restoring the system will erase all data on the hard drive. Be
for the latest online support information, software and drivers,
in this guide for more general
http://www.hp.com/go/
http://www.hp.com/go/
Before You Call for Technical Support
9