Software Technical Support; End User License Agreement - HP Pavilion Ultimate d4900 - Desktop PC Support Manual

Software Technical Support

Software technical support for your HP software,
HP preinstalled third-party software, and third-party software
purchased from HP is available from HP via multiple
contact methods, including electronic media and
telephone, for one year from date of purchase. See
"Contacting HP" for online resources and telephone support.
Any exceptions to this will be specified in your End-User
License Agreement (EULA).
Software technical support includes assistance with:
•
Answering your installation questions (how-to, first steps,
and prerequisites).
•
Setting up and configuring the software (how-to and
first steps).
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user-generated programs or
source codes.
•
Installing of non-HP products.
•
System optimization and customization.
•
Network configuration.
END-USER LICENSE AGREEMENT
PLEASE READ CAREFULLY BEFORE USING THIS
EQUIPMENT: This End-User license Agreement ("EULA") is a
legal agreement between (a) you (either an individual or a
single entity) and (b) Hewlett-Packard Company ("HP") that
governs your use of any Software Product, installed on or
made available by HP for use with your HP product
("HP Product"), that is not otherwise subject to a separate
license agreement between you and HP or its suppliers.
Other software may contain a EULA in its online
documentation. The term "Software Product" means
computer software and may include associated media,
printed materials and "online" or electronic documentation.
An amendment or addendum to this EULA may accompany
the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
6
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the Web at:
http://www.hp.com/support
Contact your authorized HP dealer or authorized service
provider, and be sure to have the following information
available before you call:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions
How to Check Warranty
and Support Entitlement
Please check http://www.hp.com/support for
warranty, service and support and product information
updates.
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND
POLICY OF YOUR PLACE OF PURCHASE.
1. GRANT OF LICENSE. HP grants you the following rights
provided you comply with all terms and conditions of
this EULA:
a. Use. You may use the Software Product on a single
computer ("Your Computer"). If the Software Product is
provided to you via the internet and was originally licensed
for use on more than one computer, you may install and use
the Software Product only on those computers. You may not
separate component parts of the Software Product for use on
more than one computer. You do not have the right to
distribute the Software Product. You may load the Software
Product into Your Computer's temporary memory (RAM) for
purposes of using the Software Product.
b. Storage. You may copy the Software Product into the
local memory or storage device of the HP Product.