Troubleshooting; Technical Support - VTech Touch Tablet Advanced User Manual

TROUBLESHOOTING

1. If your Touch Tablet™ stops working or does not turn on:
• Check your batteries. Make sure the batteries are fresh and properly installed.
• Insert the tip of a paper clip (or a similar object without a sharp tip) into the small hole on
the top left of the unit labeled "Reset."
Note: After resetting, you will lose any stored data, and default settings will be restored.
• If you are still having problems, visit our website at www.vtechkids.com for troubleshooting
tips.
2. If when pressing the On/Off button, nothing happens:
• Make sure your unit is plugged in.
• If you are using batteries, check to see that they are aligned correctly.
3. If you turn the unit on, but cannot see anything on the screen:
• Adjust the contrast switch to adjust the darkness of the screen.
4. If you can't hear any sound:
• Adjust the volume switch to adjust the sound level of the speaker.
5. If the screen is frozen and not responding to any input:
• Use the tip of a paper clip (or a similar object without a sharp tip) to gently press the
Reset button.
6. If you experience a problem with the USB connection:
• Disconnect the USB cable from both the Touch Tablet™ and the PC, and reconnect it
again.
• If you continue to experience problems, turn off both the Touch Tablet™ and PC, and
restart them again.

TECHNICAL SUPPORT

If you have a problem that cannot be solved by using this manual, we encourage you to
visit us online or contact our Consumer Services Department with any problems and/or
suggestions that you might have. A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the information below:
• The name of your product or model number (The model number is typically located on
the back or bottom of your product.)
• The actual error message or problem you are experiencing.
• The actions you took right before the error message or problem occurred.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
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