Appendix C. Getting Help And Technical Assistance; Before You Call; Using The Documentation; Getting Help And Information From The World Wide Web - Lenovo 20074CU User Manual

Appendix C. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from
Lenovo to assist you. This appendix contains information about where to go for
additional information about Lenovo and Lenovo products, what to do if you
experience a problem, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the computer is turned on.
v Apply the suggestions for troubleshooting in the computer documentation.
v Use the diagnostic tools that come with your computer. Information about the
v Go to the Support Web site at http://www.lenovo.com/think/support to check for
v If your computer is equipped with the wireless radio switch, make sure that it is
You can solve many problems without outside assistance by following the
troubleshooting procedures that are provided in the online help or in the
publications that are provided with your computer and software. The information
that comes with your computer also describes the diagnostic tests that you can
perform. Most PC systems, operating systems, and programs come with information
that contains troubleshooting procedures and explanations of error messages and
error codes. If you suspect a software problem, see the information for the
operating system or program.

Using the documentation

Information about your Lenovo system and preinstalled software, if any, is available
in the documentation that comes with your system. That documentation includes
printed books, online books, readme files, and help files. See the troubleshooting
information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell you
that you need additional or updated device drivers or other software. Lenovo
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages, go
to http://www.lenovo.com/think/support and follow the instructions.

Getting help and information from the World Wide Web

The Lenovo Web site has up-to-date information about Lenovo products, services,
and support at http://www.lenovo.com/think/support
© Lenovo 2006. Portions © IBM Corp. 2006.
diagnostic tools is in the Hardware Maintenance Manual and Service and
Troubleshooting Guide for your computer.
technical information, hints, tips, and new device drivers or to submit a request
for information.
on.
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