Ivr Messages - D-Link VWR-VR - Broadband Telephone Adapter/Wireless Router User Manual

Appendix A - Troubleshooting

IVR Messages

Your Vonage VWR Device comes equipped with some pre-programmed voice messages
to help troubleshoot issues with your device. The errors are listed below and will
automatically be played in the case there is an error when you lift the receiver of a phone
attached to your device.
The following IVR messages are played on the Vonage VWR Device:
1. "The Vonage device has no network connectivity."
You will hear this message when your phone line is properly set up and ready for calls,
but your Internet connection is down. Check to see if you are able to access the Internet
from your computer that is connected to your router. If not, check with your Internet
Service Provider to determine if they are having connection issues in your area.
2. "The Vonage device has no network settings."
You will hear this message when your phone line is properly set up, but there are insufficient
or incorrect network settings. If you have set a static IP address, verify that the Default
Gateway and the DNS server address is the IP address of your router. Network issues
may be resolved by resetting your equipment.
3. "The Vonage device cannot contact the Vonage network."
You will hear this message when your phone line is properly set up but cannot connect to
the Vonage network. This may be due to a change to the network settings. For example
you may be experiencing firewall issues. Check if your network setup has changed since
you last connected to the Vonage network.
4. "This telephone line cannot register to the Vonage network."
You will hear this message when your phone line is properly set up and can connect to
the Vonage network, but cannot register to Vonage. Please verify that your router in front
of the Vonage VWR Device is not blocking any incoming traffic. If SPI is enabled on the
router, disable it.
5. "Your phone maybe plugged into the incorrect phone port. Please try the other
port. If you believe that you are connected to the correct phone port, please log
into your web account to check the status of your service."
You will hear this message when your telephone is connected into a phone port that is not
set up for Vonage service. If you are plugged into Port 2, try moving to Port 1. In addition,
you can check the status of your Vonage service by logging into your web account.
For more troubleshooting tips, visit www.vonage.com/help.
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