VTech Kidizoom Spin & Learn Camera User Manual page 22

Cannot connect to
computer
SD Card cannot be
detected
Cannot save files
Cannot view the
downloaded video or
photo files
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Customer Services
Department with any problems and/or suggestions that you might have.
Our support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
22
Check the connections on the USB cable
between the camera and the computer,
and review the appropriate connection
procedure in this manual.
1. Check if the SD card is correctly
inserted.
2. Check if the SD card is less than 32MB
in capacity. The Kidizoom
Smile Camera
cards less than 32MB.
3. Check to see if the SD card is the
supported type. This camera doesn't
support MMC or other formats.
Check the memory status of the SD card
memory to see if it is full, and check if the
SD card is write-protected.
If there is no SD card inserted, check the
Kidizoom Spin & Smile Camera
®
internal memory.
1. Check if the downloaded files are put in
the correct directory in the Kidizoom
Spin & Smile Camera
should be put in the "DOWNLOAD/
PHOTO" folder and videos should be
put in the "DOWNLOAD/VIDEO" folder
in Kidizoom ®
when it is connected to a computer.
2. Kidizoom Spin & Smile Camera
®
only supports the below formats:
photos in Standard Baseline JPEG and
videos in AVI (Motion JPEG) created by
Kidizoom ® Spin & Smile Camera
® Spin &
TM doesn't support SD
TM
. Photos
Spin & Smile Camera
TM
®
TM
TM
TM
.