American telephone & telegraph small business system speakerphone with digital answering system and caller id / call waiting user's manual 984 (145 pages)
9355_book_1ATT 7/12/99 2:25 PM Page iii USER’S MANUAL Part Two 900 MHz Cordless Answering System 9355 with Caller ID/Call Waiting REVISED 7/12/99 Please read Part 1: Important Product Information, included in this package. This AT&T product is manufactured by Lucent Technologies Consumer Products L.P. AT&T and the globe symbol are trademarks of AT&T Corp.
9355_book_1ATT 7/12/99 2:25 PM Page 1 CONTENTS INSTALLATION.........3 Hold ...............20 Flash ...............20 FEATURE SETUP......6 Intercom............20 About Softkeys..........6 Recording a Phone Conversation ...20 Telephone Feature Setup......6 Changing Channels ........21 Dial Mode ..........6 Headset Jack..........21 Ringer Off/Battery Save .......7 Handset Ringer Selection .....7 TELEPHONE OPERATION Caller ID Feature Setup .......8 At the Base........22...
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9355_book_1ATT 7/12/99 2:25 PM Page 2 CONTENTS ANSWERING SYSTEM OPERATION CALLER ID OPERATION....37 At Cordless Handset or About Caller Identification .......37 Touch Tone Phone ......32 Call Waiting ..........37 Call Screening ..........32 Incoming Call History........38 Connect with the Answering System..32 Memory Match ..........38 From the Cordless Handset ....32 Reviewing Call History ......38 From a Touch Tone Phone ....32...
9355_book_1ATT 7/12/99 2:25 PM Page 3 INSTALLATION Table/Desk and Wall Installation Modular Standard telephone electrical jack outlet Strain-relief groove Power cord Long telephone line cord The instructions below are for both table/desk and wall installation. Choose a spot near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch.
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9355_book_1ATT 7/12/99 2:25 PM Page 4 INSTALLATION Connect the telephone line cord. Plug one end of the telephone line cord into the jack labeled TEL LINE on the back of the base. Plug the other end of the line cord into a modular jack.
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9355_book_1ATT 7/12/99 2:25 PM Page 5 INSTALLATION Check for dial tone. After the batteries are charged, pick up the handset. Check for a dial tone by pressing P; you should hear a dial tone. Set up Telephone Features. See pages 6 and 7. Set up Caller ID Features.
9355_book_1ATT 7/12/99 2:25 PM Page 6 FEATURE SETUP About Softkeys This telephone has been designed with your convenience in mind, offering you many features which you can access using the two “softkeys” on the handset, shown in the illustration. Press U to begin viewing options. Use <...
9355_book_1ATT 7/12/99 2:25 PM Page 7 FEATURE SETUP Ringer Off / Battery Save When the Ringer is set to OFF, the handset stays ready to use for up to 30 days in the standby mode before you have to return it to the base for recharging.
9355_book_1ATT 7/12/99 2:25 PM Page 8 FEATURE SETUP Caller ID Feature Setup Programming Home and Local Area Codes Your “home area code” is the area code from which you are dialing. Numbers called within your home area code do not require you to dial a “1”...
9355_book_1ATT 7/12/99 2:25 PM Page 9 FEATURE SETUP Call List Options You can customize how the phone stores call information. Select whether ALL CALLS the system stores information about received, or for CALLS ALL CALLS . The system comes set to Make sure the is not displayed.
9355_book_1ATT 7/12/99 2:25 PM Page 10 FEATURE SETUP Ring Select and Toll Saver Use Ring Select to select how many times the phone will ring before the system answers a call. Set for 1 to 7 rings, or set to SA for Toll Saver (Ring Select comes preset to 4).
9355_book_1ATT 7/12/99 2:25 PM Page 11 FEATURE SETUP Priority Call Signal When a caller enters the Priority Calling Code from a touch tone phone, the system “chirps” to alert you that you have a Priority Call. You’ll need to provide select callers with the Priority Calling Code (preset to 999), in order for them to use this feature.
9355_book_1ATT 7/12/99 2:25 PM Page 12 FEATURE SETUP Recording Your Announcement Before using this answering system, you can record an announcement (up to three minutes long) that callers will hear when the system answers a call. When you record your announcement, make sure you indicate who has been assigned to each mailbox, and that callers should press 1 or 2 to access the appropriate mailbox.
9355_book_1ATT 7/12/99 2:25 PM Page 13 FEATURE SETUP Deleting an Announcement If the announcement you want to delete is the currently selected announcement (A, B, or AO) go to Step 2. If not, select the announcement by following Steps 1– 4 in “Selecting Your Announcement”...
9355_book_1ATT 7/12/99 2:25 PM Page 14 FEATURE SETUP Caller Specific Outgoing Announcements You can record up to three Caller Specific Outgoing Announcements that you can match to: • specific incoming caller numbers, or • callers who choose to block their name and number when calling, or •...
9355_book_1ATT 7/12/99 2:25 PM Page 15 FEATURE SETUP The screen displays the number or call type matched to this announcement. To change the recording, select RE-RECORD — OR — Select DONE. If you have not recorded all Caller Specific Outgoing Announcements, begin again at Step 4.
9355_book_1ATT 7/12/99 2:25 PM Page 16 FEATURE SETUP Talking Caller ID You can record personalized announcements (Talking Caller ID) to be played from the speaker at the base each time a call is received from a telephone number or call type you program. For example, you could record an Talking Caller ID announcement to say “Mom and Dad”...
9355_book_1ATT 7/12/99 2:25 PM Page 17 FEATURE SETUP Reviewing a Talking Caller ID (LOCAL) Announcement Press U. Use the softkey to select DIR. Select ANS SYS. Select LOCAL. Select REVIEW. The screen displays the first LOCAL announcement. Use < or > to display the announcement you want to review. Select OPTIONS.
9355_book_1ATT 7/12/99 2:25 PM Page 18 TELEPHONE OPERATION At the Handset Antenna The screen remains lit for 30 seconds after you press any key Softkey Softkey Access special Scroll through programming features screen information Make or Access answering answer a call system features Access subscriber services / Dial number...
9355_book_1ATT 7/12/99 2:25 PM Page 19 TELEPHONE OPERATION At the Handset Answering a Call Press P on the handset. The appears and the call is connected. Ending a Call Press P on the handset — OR — Place the handset in the cradle. Redial The last number dialed on this phone (up to 24 digits) is stored in redial memory until you dial another number.
9355_book_1ATT 7/12/99 2:25 PM Page 20 TELEPHONE OPERATION At the Handset Mute Mute allows you to hear your caller, but prevents the caller from hearing you. Press > while on a call, until the screen displays MUTE; select MUTE. To return to your conversation, select UNMUTE. Hold When you put a call on hold, you cannot hear your caller and your caller cannot hear you.
9355_book_1ATT 7/12/99 2:25 PM Page 21 TELEPHONE OPERATION At the Handset Changing Channels This cordless telephone has an advanced AutoSelect feature that minimizes the chance of interference. When the phone is looking for a clear channel, the screen displays SEARCHING..If it is unable to locate a clear channel, the screen displays TRY AGAIN.
9355_book_1ATT 7/12/99 2:25 PM Page 22 TELEPHONE OPERATION At the Base Adjust speaker volume Send paging tone to handset and activate intercom Put caller on hold Mute the Activate microphone speakerphone Answering a Call To answer a call using the speakerphone, press K on the base. The SPEAKER light goes on, and the call is connected.
9355_book_1ATT 7/12/99 2:25 PM Page 23 TELEPHONE OPERATION At the Base Hold Press H to put a call on hold. The SPEAKER light flashes. To return to the call, press H again — OR — Press P on the handset —...
9355_book_1ATT 7/12/99 2:25 PM Page 24 TELEPHONE MEMORY You can store up to 10 telephone numbers and names in memory. Your messages and announcements will be saved in the event of a power failure, but you may need to reset the clock (see FEATURE SETUP). The telephone memory works with the Memory Match, Caller Specific Outgoing Announcement,Talking Caller ID and Priority Ring features.
9355_book_1ATT 7/12/99 2:25 PM Page 25 TELEPHONE MEMORY Storing a Name with a Memory Number Follow Steps 1 through 6 under “Storing Numbers in Memory.” Use the keypad to enter a name. To enter the first letter on a key, press the key once.
9355_book_1ATT 7/12/99 2:25 PM Page 26 TELEPHONE MEMORY Deleting Memory Numbers Follow Steps 1 through 4 in “Viewing Numbers in Memory.” Press U. To delete a number, use the softkey to select DELETE. The screen prompts DELETE LOC.?. Use the softkey to select YES. The screen displays DELETED.
9355_book_1ATT 7/12/99 2:25 PM Page 27 ANSWERING SYSTEM OPERATION At the Base Set/review answering Use with other system features buttons to change settings Turn answering Record/review system on or off outgoing Set/review day announcement and time Delete all or Adjust message some messages playback volume Skip all or part...
9355_book_1ATT 7/12/99 2:25 PM Page 28 ANSWERING SYSTEM OPERATION At the Base Announcement Play/Silent Your system comes set so you can hear your announcement when the system answers a call. You can reset the system so you won’t hear the announcement.
9355_book_1ATT 7/12/99 2:25 PM Page 29 ANSWERING SYSTEM OPERATION At the Base Listening to Your Messages As the system plays back messages in a mailbox, the Message Window displays the number of the message playing. Before playing each message, the system announces the day and time the message was received. After playing the last message, the system announces “End of messages.”...
9355_book_1ATT 7/12/99 2:25 PM Page 30 ANSWERING SYSTEM OPERATION At the Base Deleting Messages Delete all messages in a mailbox Press D. The MBOX lights flash. Press the button of the mailbox where you want to delete messages. If you have listened to all messages in that mailbox, they are deleted and cannot be recovered.
9355_book_1ATT 7/12/99 2:25 PM Page 31 ANSWERING SYSTEM OPERATION At the Base Message Window Display Message Window Displays: When: – You have messages waiting, or message is playing System is set to Announce Only – – System is taking a call –...
9355_book_1ATT 7/12/99 2:25 PM Page 32 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone This cordless answering system allows you to retrieve messages and access other features even when you are away from your home or office. You can also use the cordless handset to access answering system features when you are within range of the base.
9355_book_1ATT 7/12/99 2:25 PM Page 33 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Voice Help Menu The Voice Help Menu allows you to use the answering system from your cordless handset or from a remote touch tone telephone, even if you do not know or remember the various command codes.
9355_book_1ATT 7/12/99 2:25 PM Page 34 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Deleting Messages Connect with the answering system and begin playing messages. To delete a selected message, press and release 3 while the message is playing. To delete all messages in a mailbox: After you listen to all messages in the mailbox and hear “End of Messages, ”...
9355_book_1ATT 7/12/99 2:25 PM Page 35 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Setting the Clock Connect with the answering system. Press * 8. You will hear the current day, followed by “To change, press 6 or 4. To change the hour, press 8.” Press 4 to move back a day, or 6 to move forward a day.
9355_book_1ATT 7/12/99 2:25 PM Page 36 ANSWERING SYSTEM OPERATION At Cordless Handset or Touch Tone Phone Changing Settings Connect with the answering system. Press * 9. Press 9 to enter Setup Mode. To change a setting (Select Announcement, Set Ring Select, Set Audible Message Alert, Change Remote Access Code, Change Priority Calling Code), press 4 or 6.
9355_book_1ATT 7/12/99 2:25 PM Page 37 CALLER ID OPERATION Speakerphone/ Answering system message Unreviewed call Intercom information Priority Call Ringer is off Battery status indicator Phone in use Time Call number Date Caller’s phone number Caller’s name About Caller Identification This telephone has a Caller ID feature that works with Caller Identification service provided by your local telephone company.
9355_book_1ATT 7/12/99 2:25 PM Page 38 CALLER ID OPERATION Incoming Call History This telephone assigns each incoming call a number from 1 to 99. The most recent call will have the highest number (for example, if 10 calls have been received, call number 10 is the most recent, and call number 1 is the oldest).
9355_book_1ATT 7/12/99 2:25 PM Page 39 CALLER ID OPERATION You can also program up to four other local area codes. These are area codes that do not require dialing a “1” before them. After storing these area codes, if you receive a call from one of these area codes, the screen displays the ten digits (three digits of area code plus seven digits of phone number).
9355_book_1ATT 7/12/99 2:25 PM Page 40 CALLER ID OPERATION Caller ID Display Messages Display: Meaning: PRIVATE NAME The other party is blocking name information. PRIVATE NUMBER The other party is blocking telephone number information. PRIVATE CALL The other party is blocking name and number information.
9355_book_1ATT 7/12/99 2:25 PM Page 41 OPERATING RANGE This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office.
9355_book_1ATT 7/12/99 2:25 PM Page 42 BATTERIES Charging the Handset Battery Pack This battery should remain charged up to 15 days with the Ringer turned on and up to 30 days with the Ringer off. A fully charged battery provides an average talk time of about 10 hours.
9355_book_1ATT 7/12/99 2:25 PM Page 43 BATTERIES Nickel Cadmium Rechargeable Batteries must be recycled or disposed of properly. Do not dispose of in household garbage. If burned, it could explode. If punc- tured, it could release caustic material which could injure the skin or eyes.
9355_book_1ATT 7/12/99 2:25 PM Page 44 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. If you still have trouble, call 1 800 222–3111. If the phone does not work at all, check these items first: •...
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9355_book_1ATT 7/12/99 2:25 PM Page 45 IN CASE OF DIFFICULTY If you hear noise or interference when using the phone: • Make sure the base antenna is fully upright. • You may be out of range. Move closer to the base. Press and release L to change to another channel.
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9355_book_1ATT 7/12/99 2:25 PM Page 46 IN CASE OF DIFFICULTY If the caller’s name or phone number is not displayed during Call Waiting: • Make sure you subscribe to combined Caller ID with Call Waiting service. • The screen may not display the call information if someone is on an extension phone.
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9355_book_1ATT 7/12/99 2:25 PM Page 47 IN CASE OF DIFFICULTY If CL appears in the Message Window: You need to reset the clock. If the system does not respond to commands from a remote touch tone phone: • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones.
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9355_wallet card_1ATT 7/11/99 4:37 PM Page 2 Remote Command Press Remote Command Press Voice Help menu Voice Help menu Play all messages 1, then mailbox number Play all messages 1, then mailbox number 2, then mailbox number 2, then mailbox number Play new messages Play new messages Repeat message...
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