Frequently Asked Questions; Pc Software - HP KY616AA - DreamScreen 100 Wireless Connected Screen User Manual

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HP DreamScreen
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PC software

HP DreamScreen PC
software utility

Frequently Asked Questions

Question
How far away can I use the
remote control?
Why can't I display some of my
photos?
Why can't I play some of my
music tracks?
Why can't I play some of my
video clips?
Can I delete photos from
external memory cards, flash
drives, or connected PC?
Can I delete photos from
internal memory?
How can I switch to the internal
memory?
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
How can I find the latest
information/FAQs about my
HP DreamScreen?
How can I get customer
support from a live person over
the phone?
46
HP DreamScreen User Guide
Yes, but only during slide show or photo browsing
Supported operating systems:
Microsoft Windows XP 32-bit (SP2 or later required for Media
Player 11 functionality)
Microsoft Windows Vista 32- and 64-bit
Answer
Up to 2.44 m (8 ft.).
Some photo/image file formats or resolutions are not
supported. Please refer to the specifications.
JPEG support up to 4K x 4K resolution, TIFF (4K x 4K if JPEG
content), PNG (1K x 1K), BMP (1K x 1K).
Some music file formats are not supported. Please refer to
the specifications.
Some video file formats are not supported. Please refer to the
specifications.
No. You cannot use the HP DreamScreen to delete photos,
videos, or music from any external source.
Yes. You can delete photos, videos, and music from internal
memory.
Remove all external memory cards and USB flash drives. The
HP DreamScreen will automatically switch to internal
memory.
Yes.
Visit http://www.hp.com/support/dreamscreen for
more details.
Visit http://www.hp.com/support/dreamscreen for
more details and the latest information.
The HP customer support phone number is:
1-800-474-6836 (800-HP-Invent)