Frequently Asked Questions - HP df820 - 8" Series Digital Picture Frame User Manual

Frequently Asked Questions

Question
How far away can I use the
remote control?
Why can't I display some of my
Photos?
Why can't I play some of my
music tracks?
Why can't I play some of my
video clips?
Can I delete photos from
external memory cards or flash
drives?
Can I delete photos from
internal memory?
How can I switch to the internal
memory?
Why can't I use my Windows™
98 or Me system to copy
content onto the frame?
Why can't I use my Apple™
system to copy content onto the
frame?
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
How can I find the latest
information/FAQs about my HP
Digital Picture Frame?
Answer
Up to 15ft (5m)
Some photo/image file formats are
not supported. Please refer to the
specifications.
Some music file formats are not supported.
Please refer to the specifications.
Some video file formats are not supported.
Please refer to the specifications.
Yes, refer to the "Photo/Music/Video
Content Management" section of this
document.
Yes, refer to the "Photo/Music/Video
Content Management" section of this
document.
Remove all external memory sources or
press the button TWICE on the
remote and select the internal memory
icon.
The appropriate USB drivers are not
supplied for this product and are NOT
native to these operating systems
Connecting the frame will only allow
access to the memory card slot 1 and
no other source. If desired, content from
the Apple™ can be copied onto a slot
1 memory card. Following procedures
documented in "Photo/Music/Video
Content Management" section of this
document, content could be copied onto
the frame's internal memory.
Note: This WILL NOT be a supported
process.
Yes. Visit www.hp.com/support for more
details.
Visit www.hp.com/support for more details
and the latest information.
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