Frequently Asked Questions - HP MediaSmart Frame 100 User Manual

Frequently Asked Questions

Question
How far away can I use the
remote control?
Why can't I display some of my
Photos?
Why can't I play some of my
music tracks?
Why can't I play some of my
video clips?
Can I delete photos from
external memory cards or flash
drives?
Can I delete photos from
internal memory?
How can I switch to the internal
memory?
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
How can I find the latest
information/FAQs about my
HP MediaSmart Frame?
Answer
Up to 2.44m (8 ft)
Some photo/image file formats or resolutions are not
supported. Please refer to the specifications.
JPEG support up to 4K x 4K resolution, TIFF (4K x4K if JPEG
content), PNG (1M x 1M), BMP (1M x 1M)
Some music file formats are not supported. Please refer to
the specifications.
Some video file formats are not supported. Please refer to the
specifications.
Not at this time.
Yes, refer to the "Delete Pictures from Internal memory"
section of this document.
Remove all external memory cards and USB flash drives. The
picture frame will automatically switch to internal memory.
Yes. Visit www.hp.com/support for more details.
Visit www.hp.com/support for more details and the
latest information.
HP MediaSmart Frame User Guide 25