Guarantee/Customer Service - Electrolux EMS26254OX User Manual

GUARANTEE/CUSTOMER SERVICE

Standard guarantee conditions
We, Electrolux, undertake that if within 12
months of the date of the purchase this
Electrolux appliance or any part thereof is proved
to be defective by reason only of faulty
workmanship or materials, we will, at our option
repair or replace the same FREE OF CHARGE
for labour, materials or carriage on condition that:
• Appliance has been correctly installed and
used only on the electricity supply stated on
the rating plate.
• Appliance has been used for normal domestic
purposes only, in accordance with
manufacturer's instructions.
• Appliance hasn't been serviced, maintained,
repaired, taken apart or tampered with by
person not authorised by us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee.
• Any appliance or defective part replaced shall
become the Company's property.
• This guarantee is in addition to your statutory
and other legal rights.
Exclusions
• Damage, calls resulting from transport,
improper use, neglect, light bulbs, removable
parts of glass, plastic.
• Costs for calls to put right appliance which is
improperly installed, calls to appliances
outside United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those which
are subject to rental agreements.
• Products of Electrolux manufacturer that are
not marketed by Electrolux.
Customer Care Department
Electrolux
AEG-Electrolux
Zanussi-Electrolux
Service and Spare Parts. Please contact your
local Service Force Centre: 08445 616 616 (Call
will be routed to Service Force Centre covering
your postcode area). For address of local Service
Force Centre and further information, please visit:
www.serviceforce.co.uk Before calling out an
engineer, please ensure you have read the details
under the heading "Troubleshooting". When you
contact the Service Force Centre you will need to
give the following details:
Your name, address and postcode, your
telephone number, clear concise details of the
fault, model and serial number of the appliance
(found on the rating plate), the purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for in
guarantee service calls.
Customer Care. Please contact our Customer
Care Department: Electrolux Major Appliances,
Addington Way, Luton, Bedfordshire, LU4 9QQ
or visit our website at www.electrolux.co.uk
For Customer Service in The Republic of
Ireland please contact us at the address
below:
Electrolux Group (Irl) Ltd, Long Mile Road, Dublin
12, Republic of Ireland
Tel: +353 (0)1 4090751,
Email: service.eid@electrolux.ie
Tel: (Calls may be recorded for training purposes)
08445 613 613
08445 611 611
08445 612 612
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