Guarantee / Customer Service - Electrolux EMS26405 User Manual

EX-72F-UK English 2/11/06
46 electrolux guarantee/customer service

Guarantee / Customer service

Standard guarantee conditions
We, Electrolux, undertake that if within
12 months of the date of the purchase
this Electrolux appliance or any part
thereof is proved to be defective by
reason only of faulty workmanship or
materials, we will, at our option repair
or replace the same FREE OF
CHARGE for labour, materials or
carriage on condition that:
• The appliance has been correctly
installed and used only on the
electricity supply stated on the
rating plate.
• The appliance has been used for
normal domestic purposes only,
and in accordance with the
manufacturer's instructions.
• The appliance has not been
serviced, maintained, repaired,
taken apart or tampered with by
any person not authorised by us.
• Electrolux Service Force Centre
must undertake all service work
under this guarantee.
• Any appliance or defective part
replaced shall become the
Company's property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage or calls resulting from
transportation, improper use or
neglect, the replacement of any
light bulbs or removable parts of
glass or plastic.
• Costs incurred for calls to put right
an appliance which is improperly
installed or calls to appliances
outside the United Kingdom.
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• Appliances found to be in use
within a commercial environment,
plus those which are subject to
rental agreements.
• Products of Electrolux
manufacturer that are not marketed
by Electrolux.
Service & spare parts
In the event of your appliance requiring
service, or if you wish to purchase
spare parts, please contact your local
Service Force Centre by telephoning:
08705 929 929
Your telephone call will be automatically
routed to the Service Force Centre
covering your post code area.
For the address of your local Service
Force Centre and further information
about Service Force, please visit the
website at
www.serviceforce.co.uk
Before calling out an engineer, please
ensure you have read the details under
the heading "Troubleshooting".
When you contact the Service Force
Centre you will need to give the
following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear and concise details of the
fault.
4. The model and serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note that a valid purchase
receipt or guarantee documentation is
required for in-guarantee service calls.