Connection Problems - Canon VK-16 v2.1 Administrator's Manual

• Cannot configure the Camera Server not to record.
Situation You have attempted to modify the Camera Server and set [Do not Record] in the [Edit
Camera Server] dialog. A message appears stating that the Camera Server is already set up
without recording settings.
Solution In the Camera Server list displayed on the [Locations/Zones] tab of the [Storage and Camera
Server Summary] screen, the selected Camera Server probably has more than one listing.
Click the listing which has an associated Storage Server listed beside it and then click
[Remove Camera Server]. Make sure you save your changes to permanently remove the
deleted Camera Server.
• Storage Server free disk space is extremely low.
Situation Storage Server disk usage is far in excess of the calculated level (
there is little free space.
Solution When the Camera Server video quality is set high, there is a large amount of data per frame.
Also, if you are using anti-virus software, communication between Storage Servers and
Camera Servers is being recorded and that file may be several gigabytes in size. Please alter
the anti-virus software settings to eliminate Storage Servers from virus scanning targets.

Connection Problems

• Cannot connect to a Camera Server.
In the Viewer the screen has gone black and a message appears stating "Could not connect
Situation
to camera".
Solution Check whether the network is down, whether the physical connection to the Camera Server is
broken, or whether the camera is not powered.
• Cannot connect to a Master Storage Server.
You have attempted to launch the Viewer and a connection to the Master Storage Server error
Situation
message appears.
Solution Check whether the specified Master Storage Server works properly. On the Storage Server
computer, open the [Storage Server Configuration] utility. If the Storage Server is not running,
click [Start Storage Server] (
• The [Configuration and Preferences] screen takes a long time to open.
Situation When you switch from the Viewing Screen to the [Configuration and Preferences] screen, a
message "Please wait" appears and remains on screen for a while.
Solution Check whether you do not have a lot of Camera Servers to disconnect. Waiting time is
dependent on the time required for disconnecting from each Camera Server on the network.
It is recommended that you remove non-essential or low priority Camera Servers from your
Viewing Screen.
P. 3-14).
VK Troubleshooting
P. 1-19, P. 3-17) and
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