Timeline; Extract Video; Scheduling And Recording - Canon VK-16 v2.1 Administrator's Manual

VK Troubleshooting
• When a layout sequence is running in the Viewer, the Video Window suddenly goes black and video
of the Camera Server cannot be displayed.
Situation When a layout sequence is running, the Video Window goes black and video of the Camera
Server cannot be displayed.
Solution When many Camera Servers are placed in one layout and a layout sequence is run in a short
time, system resources required for communication may run short. Reduce the number of
Camera Servers to be displayed in a layout, or make the switching interval for layout
sequences longer.
• Viewer operation seems to slow down.
Situation Viewer operation slows down.
Solution The performance of a Viewer depends largely on CPU specifications and graphics
specifications of the PC on which the Viewer is installed. When Viewer operation slows down,
try to reduce the number of Camera Servers to be displayed or decrease a live frame rate. If
the video quality of Camera Servers is set high or the resolution is set to VGA, processing
may take a long time because the size of image data is large. In this case, review the video
quality or video size in the Camera Server settings.

Timeline

• The Playback controls are inactive.
You have clicked any of the Playback controls but nothing happens.
Situation
Solution Move the Playhead away from the Live position. Playback controls will then be active. A
Video Window needs to be selected for playback. Also, the nudge buttons (
the [Extract Video] button (

Extract Video

• Cannot save video as no data could be found.
Situation You have attempted to extract video, but an error message appears stating that no video can
be found in the selected segment.
Solution Check that the selected segment of video has recorded footage (

Scheduling and Recording

• Cannot initiate [Record Now] on a camera.
Situation You have selected a Video Window to initiate [Record Now], but the menu option is not
available.
Solution In the [Edit Camera Server] dialog of the [Configuration and Preferences] screen, [Do not
Record] is probably set for the Camera Server. Change the option to enable recording to the
Storage Server (
9-6
P. 5-54) are enabled only when one Video Window is selected.
P. 4-20).
P. 5-48) and
P. 5-56).