Vk Troubleshooting; Viewing Screen And Video Windows - Canon VK-16 v2.1 Administrator's Manual

VK Troubleshooting

Viewing Screen and Video Windows

This section describes how to solve problems that may occur when you are using VK-64/VK-16.
• Some of the thumbnails are not showing in the Camera Selection Area.
Situation You do not have enough thumbnails on display to make the scrollbar appear, but some of the
thumbnails that were displayed before are no longer shown.
Solution Most likely you have selected another Zone or Location from the drop-down menu that is
further down the list and the thumbnails have been scrolled to the left to show the selected
Zone (
• Cannot Pan, Tilt or Zoom a Camera Server in a Video Window.
Situation You have clicked a Video Window to get Camera Server control, but the shape of the mouse
cursor is not changed to operate the Camera Server.
Solution Double-click the Video Window or select [Get Camera Control] from the Video Window menu
( P. 5-38). Alternatively, check whether recorded video is not being played. If video is not
being played, the title bar of the Video Window will be gray, not black (
• The [Record Now] feature is gray and disabled in one Video Window menu, however it is enabled in
other Video Window menus.
Situation You have clicked a Video Window to display a Video Window menu and [Record Now] is gray
(disabled). However, other Video Windows have the function enabled.
Solution Check if a Camera Server in the Video Window has the setting that disables recording (when
the Camera Server was configured, [Do not Record] was selected).
• Layouts set up by another user cannot be seen.
Situation In the [Organize Layouts & Layout Sequences] dialog, you have clicked in the [Personal
Layouts] folder in order to open a Layout created by another user.
Solution Layouts saved in the [Personal Layouts] folder cannot be seen by other users. To show a
created Layout to all users, it should be created by a user with Administrator privileges and
saved to the [Shared Layouts] folder (
• Live and recorded video is not good quality (this does not relate to [Resolution]).
Situation In a Video Window, the live video quality is lower than that of another Video Window and
recorded video (when you play back video) is also not good quality.
Solution The quality of live and recorded video cannot be changed in VK-64/VK-16. The video quality
may vary from one Video Window to another because of Camera Server settings. The quality
can be changed to a higher one in the admin screens of Camera Servers.
9-4
P. 5-31). Check the selected Location and Zone.
P. 5-19).
P. 5-37).