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HP 2230s - Compaq Business Notebook Manuallines: What To Do When A Password Is Rejected

Password localization guidelines.
Hide thumbs


żŻ key rejected
in windows
and bios alt gr
dead key

What to do when a password is rejected

Passwords can be rejected for the following reasons:  
1.  User is using an IME keyboard which is not supported.  This is a common 
issue with double‐byte languages (Korean, Japanese, Chinese ...).   To resolve, 
when a password is rejected by the HP ProtectTools, please go to Windows ‐> 
Control Panel ‐> Regional and Language Options.  
 Select the "Languages" tab 
 Click on the "Details" button 
 In the "Settings" tab, click on the "Add" button to add a supported 
keyboard (e.g. add US keyboards under Chinese Input Language).  
 Set the supported keyboard for default input. 
 Restart the HP ProtectTools and enter the password again.    
2.  User is using a character which is not supported.   To resolve, the user needs 
to change the Windows password to include only supported characters.  
(Unsupported characters are listed above).  Then the user can go through the 
HP ProtectTools Security Manager wizard again to enter the new Windows 
© 2009 Hewlett-Packard Development Company, L.P. The information contained herein
is subject to change without notice. The only warranties for HP products and services
are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein. Itanium
is a trademark or registered trademark of Intel Corporation or its subsidiaries in the
United States and other countries.
[November 2009]
ú, Ú, ů, Ů, ş, Ş, ś,
Ś, š, and Š key
rejected in bios
Able to login with
soft keyboard for
all keys.


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