Before You Call For Service - Dacor Distinctive DCT305 Use And Care Manual

Problem Solution Guide
Problem
Nothing works.
Igniters do not spark.
No flame.
Burner goes out at low set-
ting.
Flame is distorted, yellow or
very large.
Igniters continue to spark
(click) after flame ignites.

Before You Call for Service

May Be Caused By
Cooktop not connected to elec-
trical power.
Power to electrical outlet is off.
Power outage.
Power not supplied to unit.
Wet or dirty igniter(s).
Igniter not working (no clicking
sound).
Wet or dirty igniter(s).
Gas is turned off.
Gas supply interrupted.
Low gas pressure.
Burner parts are dirty or
clogged.
Burner parts are not properly
positioned.
Cooktop set up to use a differ-
ent type of gas (Natural or LP)
or set up for different altitude.
Gas regulator is not installed or
faulty.
Burner is cold.
Flame distorted by air draft.
Wet or dirty igniter(s).
Burner parts wet or dirty.
Burner parts not properly posi-
tioned.
Power supply polarity is
reversed.
Check to make sure power cord is con-
nected to electrical outlet.
Turn on power at circuit breaker or fuse
box. Check for tripped breaker or blown
fuse.
Contact power company.
See Nothing Works above.
Clean and dry igniter(s) and burner
assemblies according to Care and Clean-
ing section.
See Igniters do not spark above.
Clean and dry according to Care and
Cleaning section.
Make sure the gas supply valve is in the
on position.
Contact gas company.
Contact gas company to have pressure
tested.
Clean and dry according to Care and
Cleaning section.
Make sure burner is assembled according
to the Setting Up Your Cooktop sec-
tion.
Have a qualified service technician check
to make sure that the cooktop is set up
for the type of gas and the correct alti-
tude.
Have a qualified service technician check
the gas regulator.
Igniters may continue to spark for up to
60 seconds when burner is cold and set
to low. See Operating Your Cooktop
section for more information on how to
minimize.
Minimize any air drafts around the cook-
top.
Clean and dry according to Care and
Cleaning section.
Clean and dry according to Care and
Cleaning section.
Make sure burner is assembled according
to the Setting Up Your Cooktop sec-
tion.
Have a licensed electrician check the
polarity of electrical outlet.
12
What to Do