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ServiceDesk 7 Configurations
Symantec® ServiceDesk Customization Guide 7.0
ServiceDesk 7 is a memory-intensive, high volume transactional system. The minimum
requirements for a ServiceDesk 7 are:
Windows Server 2003 64 bit
16 GB RAM
It is always best to run SQL Server for ServiceDesk on a separate server.
There are additional software requirements that are outlined in the ServiceDesk
Implementation Guide 7.0.
ServiceDesk 7 Simple
The most basic ServiceDesk 7 installation puts all of the services and processing for
ServiceDesk 7 on a single application server. The Notification Server and the SQL Server
Database should be on their own servers. This is a great starting point for any
ServiceDesk installation, but exceeding the recommended number of concurrent users
will quickly overwhelm the application server.
The number of concurrent users in the simple configuration is as follows:
Total users in the system (recommended maximum): 60,000
Total groups in the system (recommended maximum): 30,000
Concurrent end-users creating incidents: 100
Concurrent technicians working in portal: 40
These numbers are qualified by the following:
1.
End-users create incidents affects the server (ITIL core), while technicians logging
in and working affects the portal.
2.
The concurrent use numbers represent load testing performed with a target of two
second page response times.
3.
Load testing was done against a single server with both the portal and ITIL
processes installed, and database offbox.
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