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Symantec® ServiceDesk Customization Guide 7.0
10. The Edit Property window will open. Type a name for the property then select the
property Type from the drop-down list. For example, name the property "CostCode"
and set its data type to Number (integer).
11. Add as many new properties as needed, and then click Next in the wizard.
12. Click within the Name column for each added index, and rename the property
accordingly.
13. Click Next on the Indexes screen and Next again to move past the Settings section.
14. In the Components section, click Finish.
15. In the Integration Library window, click Recompile and Close.
The new attribute of the Incident data type should now be available. (It may be
necessary to reload any open projects if the data type is not showing up.)
Add Cost Center to Incident Form
To add a cost center field to the Submit Incident (Advanced) form
1.
In Symantec Workflow, open the SD.Feeder.GeneralIncidentSubmitForm project.
2.
If the new attribute was just added, a prompt will appear asking to overwrite the
local library with the server version. Leave the checkboxes unchecked to keep the
local library. Click OK.
3.
Right-click the "Create New Incident" Form Builder component and select Web Form
Editor.
4.
Resize the text box for the incident description to make room for the new field.
5.
From the Variables pane in the lower left, expand Incident and scroll down to find
CostCode.
6.
Drag CostCode to the space made available in the form.
7.
Choose the most suitable builder option, which in this example is InputBuilder
(Decimal).
8.
Click on Next.
9.
Choose the appropriate output paths. In this example, make the CostCode value
optional for users choosing Continue and ignore it for everything else.
10. Double-click the Cost Code label to edit it, then click OK.
11. Resize and reposition the field if necessary.
12. Click OK to close the form editor.
Using Custom Data in Reporting
Custom data will appear as an available field in reporting only after that piece of data
has been used (i.e., populated) once.
Use Custom Data in Process View Page
This step is necessary if you want users to be able to show a new custom value in the
Process View page.
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