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Verify Problem Categories
Symantec® ServiceDesk Customization Guide 7.0
Drag and drop EnsembleSecurityToken.Name in the previous location of
AllParticipantsRow.ParticipantName.
Delete the piece of previous data for the risk score.
From the Data tab on the left, drag and drop RiskScore in the location of the
previous risk score.
Delete the piece of previous data for the risk assessment.
From the Data tab on the left, drag and drop ImpactAndRiskAssessment in the
location of the previous risk assessment.
Click OK, then OK again.
13. Click Save.
Just as you can update Incident resolution codes without ramification, you can do the
same with problem categories. The default categories are: Add - Install, Break - Fix,
Request.
To change problem categories
1.
Open the SD.ProblemManagement project.
2.
Go to the Problem Analysis model > Problem Analysis Dialog Workflow component >
Interaction Setup > Dialog Model > Verify Problem Form Builder component.
3.
Double-click the drop-down list component that houses the categories.
4.
Update the list of values as desired.
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