Phase 3: Advanced Customization; Extend Data/Profiles; About Sd.data; Extend The Servicedesk Incident Data Type - Symantec SERVICEDESK 7.0 - CUSTOMIZATION GUIDE Manual

Phase 3: Advanced Customization

Extend Data/Profiles

About SD.Data

Extend the ServiceDesk Incident Data Type

Symantec® ServiceDesk Customization Guide 7.0
The integration library SD.Data exposes data types in ServiceDesk that are meant to be
modified. This library is meant to be used particularly for the introduction of new data.
There is another library that houses the core data types in ServiceDesk. This core library
is intentionally inaccessible by users for protection purposes. Therefore Symantec
exposed SD.Data for users to change without jeopardizing the core data types, thus
protecting the integrity and functionality of ServiceDesk.
The ServiceDesk Incident data type is the central and unifying element within Incident
Management. This data type is predefined to include properties relative to working
incidents, such as name, description, closure code, impact, SLA, etc. Your organization
may require the inclusion of specific properties to better refine how your incidents are
handled.
Add Cost Center to Incident Data Type
The example that follows demonstrates the addition of the data "cost center" to the
Incident data type so technicians can enter a cost center value when creating an
incident. First the data will be created, then the form for submitting an incident will be
modified to collect the cost center. (Note that Cost Center is just used arbitrarily as an
example; since this is a value in the NS, it is likely true cost center would come from
that source.)
To add cost center to the incident data type
1. In Symantec Workflow, open the SD.Data integration library.
2. Select the Advanced option at the bottom of the window then Edit Advanced
Settings.
3. Select Edit Included Assemblies.
4. Browse the Included Assemblies path and insure that the following path has been
selected, (for the respective disk drive): C:\Program Files (x86)\Altiris\Workflow
Designer\WorkflowProjects\SD.Data\libs
5. Select SD.DataTypesCore.dll, Select Open, then OK.
6. Select OK to exit the Dynamic Type Editor Form.
7. Return to the SD.Data section of the Integration Library screen and click on Adjust
Definitions.
8. In the Generators Management window, expand Generators then double-click
SD.Data. The Generate Components wizard will open.
9. Highlight ServiceDesk Incident and click on Add Property.
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