Panasonic WJ-GXE500 Operating Instructions Manual page 61

Symptom
Cannot access from the
web browser.
Cannot obtain images on
the SD memory card.
No image is displayed.
Cause/solution
• Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?
<When the unit and the PC are connected in the same
subnet>
Are the IP addresses of the unit and the PC set in a
common subnet? Or is "Use Proxy Server" for the set-
tings of the web browser checked?
When accessing the unit in the same subnet, it is rec-
ommended to enter the address of the unit in the
"Don't Use Proxy For These Addresses" box.
<When the unit and the PC are connected in the dif-
ferent subnet>
Is the IP address of the default gateway set for the unit
correct?
• Is "Allow" selected for "FTP access to unit" on the
[Network] tab of "Network" page?
It is necessary in advance to select "Allow" for "FTP
access to unit" on the [Network] tab of the "Network"
page.
• Is the entered password correct?
Restart the web browser and enter the password
again.
• Access to the SD memory card may be failed. Restart
the browser and retry to obtain images.
• Is the viewer software installed on the PC?
Install the viewer software on a PC.
• Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) Select "Run..." from the start menu of Windows.
(2) Enter "dxdiag" in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
Reference
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61