Dish Network 176779 User Manual page 14

Getting More Help
Troubleshooting
Message
Number
059
060
061
074
078,
079, 080
093
6
Possible Reason(s)
You may have tried to close an
installation menu without having
performed the Check Switch test
on the Point Dish screen.
You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish screen.
The receiver is downloading
current software.
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver "times out" and will not
allow you to try again for several
minutes.
You may not have connected the
receiver to an active telephone
line or broadband Internet
connection, or the telephone line
or Internet connection may be
defective.
You may have selected the Reset
to Factory Defaults option.
What to Do
If your setup includes a multi-dish switch, then
run the Check Switch test, as follows:
1. Press MENU on your remote control or the
receiver's front panel.
2. Select the Settings tile, scroll down, and then
select Point Dish.
3. Access the Point Dish screen and select
Check Switch to run the test.
• Make sure that you have selected the option
for the correct satellite on the Point Dish
screen (select the Settings tile, scroll down,
and select Point Dish).
• Make sure that the cable(s) for the satellite
that you have selected is connected to the
LNBF that receives signals from that satellite.
Contact your installer to re-aim the satellite
dish, if necessary, at the correct satellite(s).
It is very important for the receiver to get the
latest software to function properly. The satellite
download may take several minutes. Do not
disturb or unplug the receiver during this time.
Wait a few minutes and then try again to enter
the password.
Note:
The "time out" feature is designed to
prevent someone from trying password after
password until he or she happens to guess the
right one and then gains unauthorized access to
the receiver.
Connect the receiver to an active telephone line
or broadband Internet connection. Make sure
that the telephone line or Internet connection to
which you connect the receiver is working
properly.
Note:
To order Pay-Per-View programs, you
must keep each receiver connected to an active
telephone line or broadband Internet
connection. The receiver uses the telephone line
to make toll-free calls (when the phone is not in
use) or the Internet connection to send purchase
information to DISH Network.
If you want to reset the receiver to its factory
default settings, select Yes. If you do not want to
reset the receiver to factory defaults, select No.