Troubleshooting - Canon 220P - imageFORMULA ScanFront Operation Manual

1.

Troubleshooting

If any of the following problems occurs, solve the problem as described in the corresponding solution.
Cannot use an LDAP address
book (certain users only)
Cannot update the settings in
the Web menu
Cannot access the Web menu
Cannot create a new folder
(shared folder/FTP server)
Specifying a mail address as the
address and then starting
scanning results in an error
Cannot edit the address book/
job buttons (certain users only)
Streaks appear in images
Paper becomes jammed
Paper jams occur frequently
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
5-2
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Cause
The ScanFront is being used or a user has not logged out.
Solution Check the ScanFront status and then try again.
Cause The IP address assigned from the DHCP server has changed.
Contact the administrator of the ScanFront, and check the IP address
Solution
assigned to the ScanFront.
Permission to write to the shared folder has not been granted for the
Cause
user name and password that were entered.
Solution Contact the administrator of the shared folder.
Cause The mail server settings have not been registered, or have been deleted.
Solution
Contact the administrator of the ScanFront.
Cause The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
Cause The scanning glass is dirty.
Refer to the ScanFront 220/220P INSTRUCTIONS (electronic manual)
Solution and clean the scanning glass. If there are scratches on a scanning glass,
contact your local authorized Canon dealer.
Cause
The rollers are dirty.
Refer to the ScanFront 220/220P INSTRUCTIONS (electronic manual)
Solution
and clean the rollers.
Cause The rollers (consumable parts) have worn out.
Solution Contact the administrator of the ScanFront and then replace the rollers.
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.