Frequently Asked Questions - DirecTV H20 User Manual

Frequently Asked Questions

Progress bar freezes while Acquiring Guide Data / Data From Satellite
While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is on the screen, progress freezes during download.
Possible Causes:
- This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again.
- May happen if your satellite dish isn't adjusted properly.
Solution:
- If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the
DIRECTV Receiver and wait for program guide information to be acquired.
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DIRECTV Receiver turns on or changes channels unexpectedly
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Your receiver changes to a different channel without a remote control command.
Possible Causes:
- A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested.
- Your TV's timer may have been activated.
Solution:
- Check your To Do List to see if there are other scheduled autotunes. Press MENU, select "Manage Recordings", then "To Do list".
- Check your TV owner's manual to turn off the TV's timer.
DIRECTV NON-DVR
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USER GUIDE