D-Link ShareCenter Pro DNS-1550-04 User Manual page 157

Submitting A Claim:
The customer shall return the product to the original purchase point based on
its return policy. In case the return policy period has expired and the product
is within warranty, the customer shall submit a claim to D-Link as outlined
below:
• The customer must submit with the product as part of the claim a
written
nonconformance in sufficient detail to allow D-Link to confirm the
same, along with proof of purchase of the product (such as a copy
of the dated purchase invoice for the product) if the product is not
registered.
• The customer must obtain a Case ID Number from D-Link
Technical
1-800-361-5265), who will attempt to assist the customer in
resolving any suspected defects with the product. If the product is
considered defective, the customer must obtain a Return Material
Authorization ("RMA") number by completing the RMA form. Enter
the assigned Case ID Number at https://rma.dlink.com/ (USA only)
or https://rma.dlink.ca (Canada only).
• After an RMA number is issued, the defective product must be
packaged securely in the original or other suitable shipping
package to ensure that it will not be damaged in transit, and the
RMA number must be prominently marked on the outside of the
package. Do not include any manuals or accessories in the
shipping package. D-Link will only replace the defective portion of
the product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to
D-Link. No Cash on Delivery ("COD") is allowed. Products sent
COD will either be rejected by D-Link or become the property of
D-Link. Products shall be fully insured by the customer and shipped
to D-Link Systems, Inc.
• USA residents send to 17595 Mt. Herrmann, Fountain Valley, CA
92708. D-Link will not be held responsible for any packages that
are lost in transit to D-Link. The repaired or replaced packages will
be shipped to the customer via UPS Ground or any common carrier
selected by D-Link. Return shipping charges shall be prepaid by
D-Link if you use an address in the United States, otherwise we will
ship the product to you freight collect. Expedited shipping is
available upon request and provided shipping charges are prepaid
by the customer. D-Link may reject or return any product that is not
description of
Support
the Hardware
(USA 1-877-453-5465
157
defect or Software
or Canada