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Konica Minolta magicolor 4650EN Service Manual
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Konica Minolta magicolor 4650EN Service Manual

Konica Minolta magicolor 4650EN Service Manual

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SERVICE MANUAL
magicolor 4650EN
magicolor 4650EN
magicolor 4650DN
magicolor 4650DN
FIELD SERVICE
2008.01
2008.01
Ver. 2.0
Ver. 2.0

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Summary of Contents for Konica Minolta magicolor 4650EN

  • Page 1 SERVICE MANUAL FIELD SERVICE magicolor 4650EN magicolor 4650EN magicolor 4650DN magicolor 4650DN 2008.01 2008.01 Ver. 2.0 Ver. 2.0...
  • Page 2 WARNING INDICATIONS ON THE MACHINE ............S-18 MEASURES TO TAKE IN CASE OF AN ACCIDENT ............S-21 Composition of the service manual ................. C-1 Notation of the service manual ..................C-2 magicolor 4650EN/4650DN main body General ........................... 1 Maintenance ........................5 Adjustment/Setting......................91 Troubleshooting......................
  • Page 3 Blank Page...
  • Page 4 IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians.
  • Page 5 [1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.
  • Page 7 SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Work Performed with the Product Powered On WARNING • Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected.
  • Page 13 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Make sure that all screws, components, wiring, connec- tors, etc. that were removed for safety check and mainte- nance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.
  • Page 14 SAFETY AND IMPORTANT WARNING ITEMS Handling of Service Materials CAUTION • Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. •...
  • Page 15 SAFETY AND IMPORTANT WARNING ITEMS [4] Used Batteries Precautions ALL Areas CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Germany VORSICHT! Explosionsgefahr bei unsachgemäßem Austausch der Batterie.
  • Page 16 SAFETY AND IMPORTANT WARNING ITEMS [5] Laser Safety • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 18 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770-800 nm VARNING!
  • Page 19 SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the inside of the machine as shown below. A00FP0E500DA Laser Caution Label • A laser caution label is attached to the outside of the machine as shown below. A00FP0E501DA S-16...
  • Page 20 SAFETY AND IMPORTANT WARNING ITEMS PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications. • When a disassembly job needs to be performed in the laser beam path, such as when working around the printerhead and PC Drum, be sure first to turn the printer OFF.
  • Page 21 SAFETY AND IMPORTANT WARNING ITEMS WARNING INDICATIONS ON THE MACHINE Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. High voltage •...
  • Page 22 SAFETY AND IMPORTANT WARNING ITEMS High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec- tric shock. High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an elec-...
  • Page 23 SAFETY AND IMPORTANT WARNING ITEMS WARNING • Do not burn used Print Units. Toner expelled from the fire is dangerous. WARNING • Do not burn used Waste Toner Bottle. Toner expelled from the fire is dangerous. WARNING • Do not burn used Toner Cartridge. Toner expelled from the fire is dangerous.
  • Page 24 MEASURES TO TAKE IN CASE OF AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.
  • Page 25 MEASURES TO TAKE IN CASE OF AN ACCIDENT Blank Page S-22...
  • Page 26 Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part.
  • Page 27 Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) magicolor 4650EN/4650DN Main body (2) Microsoft Windows 98: Windows 98 Microsoft Windows Me: Windows Me Microsoft Windows NT 4.0: Windows NT 4.0 or Windows NT...
  • Page 28 SERVICE MANUAL FIELD SERVICE magicolor 4650EN magicolor 4650DN Main Body 2008.01 Ver. 2.0...
  • Page 29 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 30 Field Service Ver. 2.0 Jan. 2008 CONTENTS magicolor 4650EN/4650DN main body General System configuration....................1 Product specifications ..................... 2 Maintenance Periodical check ...................... 5 Maintenance items....................5 3.1.1 Parts to be replaced by users (CRU) ............5 3.1.2 Parts to be replaced by a service engineer (FRU) ........6 Maintenance parts ....................
  • Page 31 Field Service Ver. 2.0 Jan. 2008 5.3.1 Updating method ..................31 5.3.2 Checking the version after the firmware update ......... 44 Other ........................45 Disassembly/adjustment prohibited items ............45 Disassembly/assembly/cleaning list (other parts) ..........46 6.2.1 Disassembly/assembly parts list..............46 6.2.2 Cleaning parts list ..................
  • Page 32 Field Service Ver. 2.0 Jan. 2008 6.3.31 Switchback roller feed clutch (CL11)............81 6.3.32 Switchback roller reverse clutch (CL12)............83 6.3.33 Duplex transport roller clutch (CL13) ............84 6.3.34 Temperature/ humidity sensor (TEM/HUMS) ..........86 6.3.35 IDC sensor board /Re, IDC sensor board /Fr (IDCSB/R, IDCSB/L) .... 87 Cleaning procedure ....................
  • Page 33 Field Service Ver. 2.0 Jan. 2008 9.4.3 COPIES ....................124 9.4.4 COLLATE....................125 QUALITY MENU....................125 9.5.1 COLOR MODE ..................125 9.5.2 BRIGHTNESS ..................125 9.5.3 HALFTONE....................125 9.5.4 EDGE ENHANCEMENT................126 9.5.5 EDGE STRENGTH................... 127 9.5.6 ECONOMY PRINT ................... 127 9.5.7 PCL SETTING ..................
  • Page 34 Field Service Ver. 2.0 Jan. 2008 9.9.12 SECURITY....................152 9.9.13 CLOCK...................... 153 9.9.14 HDD FORMAT ..................154 9.9.15 CARD FORMAT ..................154 9.9.16 RESTORE DEFAULTS ................155 9.9.17 ENABLE WARNING.................. 162 9.10 MAINTENANCE MENU ..................164 9.10.1 How to enter the MAINTENANCE MENU ..........164 9.10.2 PRINT MENU....................
  • Page 35 Field Service Ver. 2.0 Jan. 2008 11.6.7 HALF TONE 256..................185 11.6.8 GRADATION ..................... 186 11.7 SUPPLIES......................186 11.7.1 REPLACE ....................186 11.8 RESTORE PASSWARD ................... 187 11.9 BK CLEAR......................187 11.10 QUICK SETTING ..................... 188 11.10.1 UPDATE SETTING ................... 188 11.10.2 BACKUP SETTING...................
  • Page 36 Field Service Ver. 2.0 Jan. 2008 14.3.5 0046: Fusing fan motor malfunction............206 14.3.6 004A: Duplex cooling fan motor malfunction..........206 14.3.7 004C: Ozone ventilation fan motor malfunction ........206 14.3.8 004E: DC power supply fan motor malfunction ......... 207 14.3.9 0060: Fusing motor malfunction..............
  • Page 37 Field Service Ver. 2.0 Jan. 2008 Power supply troubles ..................217 15.1 Machine is not energized at all (DCPU operation check) ......... 217 15.2 Control panel indicators do not light ..............217 15.3 Fusing heaters do not operate ................. 218 Image quality problems ..................
  • Page 38 Field Service Ver. 2.0 Jan. 2008 1. System configuration General System configuration A011T1C501AA magicolor 4650EN/4650DN Hard disk kit Lower feeder unit CF adapter Memory (DIMM)
  • Page 39 2. Product specifications Field Service Ver. 2.0 Jan. 2008 Product specifications A. Type Type Desktop tandem full-color A4 laser beam printer Printing system Electro photographic printing system Exposure system 4 laser diode and 1 polygon mirror PC drum type OPC (organic photo conductor) Photoconductor Blade cleaning system cleaning...
  • Page 40 Field Service Ver. 2.0 Jan. 2008 2. Product specifications C. Media Paper source (maximum tray capacity) Type Tray 1 Tray 2 Plain paper 100 sheets 250 sheets (60 to 90 g/m ; 16 to 24 lb) Thick 1 (91 to 150 g/m Thick 2 (151 to 210 g/m Label Letterhead...
  • Page 41 2. Product specifications Field Service Ver. 2.0 Jan. 2008 G. Print functions Type Built-in type controller Pentium 2: 400 MHz (Pentium 3: 500 MHz or higher is recom- mended) Personal computer Power Mac G3 or later (G4 or later is recommended) Macintosh equipped with an Intel processor Microsoft Windows Vista Home Basic/Home Premium/Ulti- mate/Business/Enterprise, Windows Vista Home Basic /Home...
  • Page 42 Field Service Ver. 2.0 Jan. 2008 3. Periodical check Maintenance Periodical check Maintenance items 3.1.1 Parts to be replaced by users (CRU) Class Part to be replaced Number of prints Clean Replace Description Standard-capacity toner 4,000 (Continuous cartridge *1 (C,M,Y,K) printing) High-capacity toner 8,000 (Continuous...
  • Page 43 3. Periodical check Field Service Ver. 2.0 Jan. 2008 3.1.2 Parts to be replaced by a service engineer (FRU) Class Part to be replaced Number of prints Clean Replace Description Tray 2 media feed Feed roller 300,000 section Tray 1 media feed Feed roller 300,000...
  • Page 44 Field Service Ver. 2.0 Jan. 2008 3. Periodical check Concept of parts life Description Life value • Detected by the waste toner full sensor. Monochrome: Waste toner • A waste toner full condition is detected when about 1,500 36,000 prints bottle color printed pages are produced after a waste toner near Color: 9,000 prints...
  • Page 45 3. Periodical check Field Service Ver. 2.0 Jan. 2008 Maintenance Procedure (periodical check parts) 3.4.1 Replacing the tray 2 feed roller A. Periodically replaced parts/cycle • Tray 2 feed roller: Every 300,000 prints B. Procedure 1. Slide out tray 2. 2.
  • Page 46 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 3.4.2 Replacing the tray 1 feed roller A. Periodically replaced parts/cycle • Tray 1 feed roller: Every 300,000 prints B. Procedure 1. Open the right door. 2. Remove two screws [1]. A00FF2C003DA 3.
  • Page 47 3. Periodical check Field Service Ver. 2.0 Jan. 2008 5. Remove the screw [1], and remove the cover [2]. A00FF2C006DA 6. Pull the hook part [1] in the direction of the arrow and remove it. Remove the transport unit [2]. A00FF2C007DA 7.
  • Page 48 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 8. Remove the E-ring [1] and remove the bearing [2]. Then, slide the tray 1 feed roller assy [3] in the direction of the arrow shown. A00FF2C009DA NOTE • When reinstalling the tray 1 feed roller assy, make sure that the shaft [2] sits on the front side of the stop- per [1] as shown in the illustration.
  • Page 49 3. Periodical check Field Service Ver. 2.0 Jan. 2008 NOTE • When reinstalling the feed roller [1] and the clutch, make sure that it is mounted in the direction shown in the illustration on the left. A011F2C503DA 3.4.3 Replacing the ozone filter A.
  • Page 50 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 3.4.4 Replacing the toner cartridge (C/M/Y/K) A. Periodically replaced parts/cycle • Toner cartridge furnished with the machine (C,M,Y,K): Every 3,000 prints • Standard-capacity toner cartridge (C,M,Y,K): Every 4,000 prints • High-capacity toner cartridge (C,M,Y,K): Every 8,000 prints B.
  • Page 51 3. Periodical check Field Service Ver. 2.0 Jan. 2008 C. Reinstallation procedure 1. Take the toner cartridge out of its plastic bag. 2. Gently shake the toner cartridge [1] three times to agitate the toner. A00FF2C119DA 3. Grasp the toner cartridge handle [1] and slide the toner cartridge [2] in.
  • Page 52 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 5. Raise the lock lever [1]. A00FF2C122DA 6. Slide the lock lever [1] to the left to lock the toner cartridge. A00FF2C123DA 7. Close the front cover. NOTE • When removing or reinstalling the toner cartridge while it is being used or after it has been used up, do not hold it or place it upside down, as spilled toner could result.
  • Page 53 3. Periodical check Field Service Ver. 2.0 Jan. 2008 3.4.5 Replacing the imaging unit (C,M,Y,K) A. Periodically replaced parts/cycle • Imaging unit: Every 3,000 prints B. Removal procedure 1. Open the front cover. 2. Slide the lock lever [1] to the right. A00FF2C124DA 3.
  • Page 54 Field Service Ver. 2.0 Jan. 2008 3. Periodical check C. Reinstallation procedure 1. After removing the plastic bag, hold the imaging unit [1] with your hands and shake it two times as shown in the left illustration. A00FF2C127DA 2. Take the imaging unit [1] out of the plastic bag and remove the shipping tape.
  • Page 55 3. Periodical check Field Service Ver. 2.0 Jan. 2008 3. Remove the protective cover [1]. A00FF2C129DA 4. Slide the imaging unit [1] in. A00FF2C130DA 5. Raise the lock lever [1]. A00FF2C131DA...
  • Page 56 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 6. Slide the lock lever [1] to the left to lock the imaging unit. A00FF2C132DA 7. Close the front cover. NOTE • When installing and removing the imaging unit, take care not to touch the surface of the PC drum [1].
  • Page 57 3. Periodical check Field Service Ver. 2.0 Jan. 2008 3.4.6 Replacing the waste toner bottle A. Periodically replaced parts/cycle • Waste toner bottle: Every 36,000 prints (when printed in black only) / 9,000 prints (when printed in color only) B. Removal procedure 1.
  • Page 58 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 3.4.7 Replacing the transfer roller A. Periodically replaced parts/cycle • Transfer roller: Every 120,000 prints B. Checking the transfer roller for installed condition 1. Open the right door. 2. Hold onto the tab [1] and raise the transfer roller assy [2] in the direction shown by the arrow.
  • Page 59 3. Periodical check Field Service Ver. 2.0 Jan. 2008 3. Holding the levers, remove the trans- fer roller [1]. A00FF2C137DA 4. To reinstall, reverse the order of removal. 5. Replacing the ozone filter. See P.12 6. From the Menu, select [MAINTENANCE MENU] → [SUPPLIES] → [REPLACE] → [TRANS.
  • Page 60 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 4. Hold onto the tab and raise the trans- fer roller [2] in the direction shown by the arrow. A00FF2C510DA 5. Remove the transfer roller [1]. A00FF2C511DA 6. To reinstall, reverse the order of removal. NOTE •...
  • Page 61 3. Periodical check Field Service Ver. 2.0 Jan. 2008 3.4.8 Replacing the transfer belt A. Periodically replaced parts/cycle • Transfer belt: Every 120,000 prints B. Removal procedure 1. Turn OFF the power switch. 2. Open the front cover. 3. Remove the waste toner bottle. See P.20 4.
  • Page 62 Field Service Ver. 2.0 Jan. 2008 3. Periodical check 9. Grasp the transfer belt [1] handle and pull the transfer belt [1] out. A00FF2C140DA 10. Remove the packing material from the new transfer belt. NOTE • Use care not to touch the belt of the transfer belt.
  • Page 63 3. Periodical check Field Service Ver. 2.0 Jan. 2008 3.4.9 Replacing the fuser unit CAUTION • The temperature gets high in the vicinity of the fuser unit. You may get burned when you come into contact with the area. Before replacement operations, make sure that more than 20 minutes have elapsed since the main and sub power switches were turned off.
  • Page 64 Field Service Ver. 2.0 Jan. 2008 4. Service tool Service tool Service material list Tool name Shape Material No. Remarks Cleaning pad 000V-18-1 10pcs/1pack A02EF2C526DA ⎯ Isopropyl alcohol A00KF2C506DA CE tool list Tool name Shape Quantity Parts No. Laser lens cleaning tool A011 1901 ## A00FF2C504DA Laser lens cleaning tool pad...
  • Page 65 4. Service tool Field Service Ver. 2.0 Jan. 2008 Consumable parts 4.3.1 Toner cartridge Part name Life expectancy Standard-capacity toner cartridge - black (K) 4,000 prints Standard-capacity toner cartridge - yellow (Y) 4,000 prints Standard-capacity toner cartridge - magenta (M) 4,000 prints Standard-capacity toner cartridge - cyan (C) 4,000 prints...
  • Page 66 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade Firmware upgrade Checking the current firmware version 1. Display [SERVICE MENU]. 2. Display [FIRMWARE VERSION]. FIRMWARE VERSION CONTROLLER F/W ENGINE F/W BOOT F/W A011F2E545DA 3. Select the firmware to be updated and check the current version. For details, See P.173 of “Adjustment/Setting.”...
  • Page 67 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 C. How to write firmware data 1. Turn the power switch ON. 2. Connect the USB memory device to the printer. 3. Call the SERVICE MENU to the display. See P.171 4.
  • Page 68 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade 8. The firmware upgrading procedure starts. (file name 1) PROCESSING DON’T REMOVE MEMORY A0DXF2E537DA NOTE • NEVER disconnect the USB memory device from the printer during the firmware upgrading procedure. 9. The printer is automatically restarted as soon as the firmware is upgraded correctly. Firmware upgrading procedure by updater 5.3.1 Updating method...
  • Page 69 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 B. Connection for Windows (1) Starting the firmware updater NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1. Download the firmware updater. 2.
  • Page 70 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade 5. The list of printer drivers is displayed. Select the appropriate connection for the environ- ment where the printer is being used. A011F2E557DA • For a network connection: Select “Network port.” See P.34 •...
  • Page 71 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 (2) For a network connection 1. When “Network port” is selected, a list of printer drivers for the network port appears. 2. Select the printer driver, and then click the [Next]. A011F2E558DA 3.
  • Page 72 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E560DA 5. If the firmware was successfully updated, the printer will automatically restart.
  • Page 73 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 <If spooling of the data fails> NOTE • If spooling fails, data may remain in the printer spooler. Delete this data, and then try again. 1. If spooling of the data fails, the following message appears. 2.
  • Page 74 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade (3) For a local connection 1. When “Local port” is selected, a list of printer drivers for the local port appears. 2. Select the printer driver, and then click the [Next]. A011F2E563DA 3.
  • Page 75 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E565DA 5. If the firmware was successfully updated, the printer will automatically restart. <If spooling of the data fails> For details, see “For a network connection.”...
  • Page 76 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade 3. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware. NOTE • Do not turn off the printer while its firmware is being updated. A011F2E567DA 4.
  • Page 77 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 <If transferring of the data fails> 1. If transferring of the data fails, the following message appears. 2. Click [OK]. A011F2E569DA 3. Check that the printer is ready and that it is correctly connected, and then click the [Update again].
  • Page 78 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade C. Connection for Macintosh (1) Starting the firmware updater and the updating procedure NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1.
  • Page 79 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 5. The screen for specifying the IP address of the printer appears. A011F2E573DA 6. Type in the IP address, and then click the [Next]. A011F2E574DA 7. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware.
  • Page 80 Field Service Ver. 2.0 Jan. 2008 5. Firmware upgrade 8. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E576DA 9. If the firmware was successfully updated, the printer will automatically restart. <If transferring of the data fails> 1.
  • Page 81 5. Firmware upgrade Field Service Ver. 2.0 Jan. 2008 5.3.2 Checking the version after the firmware update 1. Display [SERVICE MENU]. 2. Display [FIRMWARE VERSION]. FIRMWARE VERSION CONTROLLER F/W ENGINE F/W BOOT F/W A011F2E545DA 3. Select the firmware that has been updated and check the current version. For details, See P.173 of “Adjustment/Setting.”...
  • Page 82 Field Service Ver. 2.0 Jan. 2008 6. Other Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.
  • Page 83 6. Other Field Service Ver. 2.0 Jan. 2008 Disassembly/assembly/cleaning list (other parts) 6.2.1 Disassembly/assembly parts list Section Part name Ref.Page Front cover P.48 Right front cover P.48 Operation panel lower cover P.49 Left cover P.49 Exterior parts Rear cover P.50 Exit tray P.50 Right rear cover...
  • Page 84 Field Service Ver. 2.0 Jan. 2008 6. Other 6.2.2 Cleaning parts list Section Part name Ref.Page Tray 1 Feed roller P.88 Tray 2 Feed roller P.88 Processing section Laser irradiation section P.89...
  • Page 85 6. Other Field Service Ver. 2.0 Jan. 2008 Disassembly/assembly procedure 6.3.1 Front cover 1. Open the front cover. 2. Remove the E-ring [1]. 3. Slide the front cover [2] to the left off the machine. A00FF2C011DA 6.3.2 Right front cover 1.
  • Page 86 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.3 Operation panel lower cover 1. Remove the right front cover. See P.48 2. Remove the all toner cartridges. See P.13 3. Remove two screws [1], remove the operation panel lower cover [2]. A00FF2C013DA 6.3.4 Left cover...
  • Page 87 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.5 Rear cover 1. Remove the screw [1]. 2. Slide the rear cover [2] in the direc- tion shown in the illustration on the left off the machine. A00FF2C147DA 6.3.6 Exit tray 1.
  • Page 88 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.7 Right rear cover 1. Remove the exit tray. See P.50 2. Remove the ozone filter. See P.12 3. Remove two screws [1], unhook two tabs [2] and remove the right rear cover [3].
  • Page 89 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.9 Operation board (OB) 1. Remove the exit tray. See P.50 2. Remove three screws [1], and remove the operation board [2]. A00FF2C018DA 6.3.10 Hard disk kit (option) 1. Remove the rear cover. See P.50 2.
  • Page 90 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.11 Print control board (PRCB) NOTE • After the Print control board replacement, you need to set the language to be dis- played on the control panel again. See P.146 1. Remove the rear cover. See P.50 2.
  • Page 91 6. Other Field Service Ver. 2.0 Jan. 2008 7. Remove six screws [1], and remove the print control board assy [2]. A00FF2C021DA 8. Remove five screws [1], and remove the interface protective cover [2]. A00FF2C022DA 9. Remove the memory [1] from the print control board.
  • Page 92 Field Service Ver. 2.0 Jan. 2008 6. Other NOTE • When the print control board is replaced, upgrade the firmware to the latest ver- sion. See P.29 • After the replacement of the print control board, you need to rewrite new security data into the hard disk and the compact flash if you would like to continue to use the data that has been stored in these disks.
  • Page 93 6. Other Field Service Ver. 2.0 Jan. 2008 5. Remove the harness from five wire saddles [1]. A00FF2C025DA 6. Disconnect all connectors and flat cables from the MFP board [1]. A00FF2C026DA 7. Remove eight screws [1], and remove the MFP board [2]. A00FF2C027DA...
  • Page 94 Field Service Ver. 2.0 Jan. 2008 6. Other 8. Remove parameter chip (IC4) [1] from the MFP board. NOTE • When the MFP board (MFPB) has been replaced, be sure to remount parameter chip (IC4). Unmount parameter chip (IC4) from the old MFP board and mount it on the new MFP board.
  • Page 95 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.13 DC power supply (DCPU) 1. Remove the exit tray. See P.50 2. Remove two screws [1]. 3. Remove the harness from two wire saddles [2]. A00FF2C029DA 4. Remove eight screws [1], disconnect the connector [2], and remove the DC power supply protective cover [3].
  • Page 96 Field Service Ver. 2.0 Jan. 2008 6. Other 6. Remove eight screws [1], and remove the DC power supply [2]. A00FF2C032DA 6.3.14 High voltage unit /1 (HV1) 1. Remove PWB box. See P.73 2. Remove three screws [1], and remove the harness plate [2]. A00FF2C033DA 3.
  • Page 97 6. Other Field Service Ver. 2.0 Jan. 2008 4. Remove four screws [1] and the flat cable [2], and remove the high volt- age unit /1 [3]. A00FF2C035DA 6.3.15 High voltage unit /2 (HV2) 1. Remove the high voltage unit /1. See P.59 2.
  • Page 98 Field Service Ver. 2.0 Jan. 2008 6. Other NOTE White Blue Yellow Yellow • When reinstalling high voltage unit / 2, make sure that each color con- nector is in the correct position, as shown in the illustration on the left. White Blue White...
  • Page 99 6. Other Field Service Ver. 2.0 Jan. 2008 9. Remove the harness from five wires addles [1]. A00FF2C040DA 10. Disconnect three connectors [1], and remove seven screws [2]. A00FF2C041DA 11. Remove five tabs [1], and remove the toner level sensor board assy [2]. A00FF2C042DA...
  • Page 100 Field Service Ver. 2.0 Jan. 2008 6. Other 12. Remove three screws [1]. A00FF2C043DA 13. Disconnect two connectors [1], remove the toner level sensor board [2]. A00FF2C044DA...
  • Page 101 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.17 PH Unit A. Removal procedure 1. Open the front cover. 2. Remove the toner cartridge (C,M,Y,K). See P.13 3. Remove the print unit (C,M,Y,K). See P.16 NOTE • After the print unit has been removed from the main body, be sure to place it in the plastic bag (black) or wrap it in a light shielding cloth, and store it in a dark place.
  • Page 102 Field Service Ver. 2.0 Jan. 2008 6. Other 10. Remove four screws [1], and remove corresponding four print unit rails [2]. A00FF2C047DA 11. Remove the tape [1], pull the alumi- num part [2], and remove the gasket [3]. 12. Remove three shoulder screws [4] of the PH unit.
  • Page 103 6. Other Field Service Ver. 2.0 Jan. 2008 B. Reinstallation procedure 1. Remove the shipping tape affixed on the new PH unit shield sheet. 2. Unfold the rectangular area of the shield sheet [1] so that the part is lying flat. A011F2C050DA 3.
  • Page 104 Field Service Ver. 2.0 Jan. 2008 6. Other 5. Remove the gasket [1] that secures the shoulder screw in position. 6. Fix the PH unit [3] with three shoul- der screws [2]. A00FF2C052DA 7. Reinstall the gasket [1] and fasten the aluminum part with tape [2].
  • Page 105 6. Other Field Service Ver. 2.0 Jan. 2008 9. Install the drawing up transportation assy into the main body. <1> Turn the middle drive gear [3] so that the rear gear [1] keeps its own rectangular slot vertically long. A00FF2C054DA <2>...
  • Page 106 Field Service Ver. 2.0 Jan. 2008 6. Other <3> Insert the drawing up transporta- tion assy shaft [1] into the rear mounting hole [2]. <4> Insert the connecting part [3] of the drawing up transportation assy into the rear gear slot [4]. A00FF2C055DA 10.
  • Page 107 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.18 Driving unit 1. Remove the fuser unit. See P.26 2. Remove the PWB box. See P.73 3. Remove the harness plate of the high voltage unit /1. See the steps 1 to 2 on P.59 “High voltage unit”. 4.
  • Page 108 Field Service Ver. 2.0 Jan. 2008 6. Other 13. Remove seven screws [1], and remove the driving assy [2]. NOTE • When installing the driving unit assy, take care not to damage or soil the gears. A00FF2C059DA 14. Remove the 1st image transfer pressure/retraction clutch assy. See the steps 1 to 2 on P.79 “1st image transfer pressure/retraction clutch”.
  • Page 109 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.19 Backup Battery NOTE • This printer uses a lithium battery to backup memory. Replace the battery with our specified memory backup battery (CR2032). Use of a different battery or the one not equal to our specified battery may present risk of explosion.
  • Page 110 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.20 PWB box 1. Remove the exit tray. See P.50 2. Remove the rear right cover. See P.51 3. Remove all connectors and the flat cable on the print control board. See the steps 3 to 5 on P.53 “Printer control board”. 4.
  • Page 111 6. Other Field Service Ver. 2.0 Jan. 2008 8. Disconnect three connectors [1]. A00FF2C063DA 9. Remove fourteen screws [1], remove the PWB box [2]. A00FF2C064DA...
  • Page 112 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.21 Color PC drum motor (M2) 1. Remove the PWB box. See P.73 2. Disconnect the connector [1] and remove three screws [2], and the color PC drum motor [3]. NOTE • When installing the color PC drum motor, try to insert it straight, and take care not to damage the gears.
  • Page 113 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.24 K Developing motor (M5) 1. Remove the PWB box. See P.73 2. Disconnect the connector [1] and remove four screws [2], and the K developing motor [3]. NOTE • When installing the K developing motor, try to insert it straight, and take care not to damage the gears.
  • Page 114 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.27 Media feed clutch assy 1. Remove the PWB box. See P.73 2. Disconnect three connectors [1], remove the wire saddle [2]. A00FF2C083DA 3. Remove three screws [1]. A00FF2C084DA 4. Remove two gears [1]. NOTE •...
  • Page 115 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.28 Registration roller clutch (CL3) 1. Open the right door. 2. Remove the screw [1], and remove the cover [2]. A00FF2C071DA 3. Disconnect the connector [1]. A00FF2C072DA 4. Remove the E-ring [1] and the bear- ing [2], and remove the registration roller clutch [3] Precautions for Reinstallation...
  • Page 116 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.29 1st image transfer pressure/retraction clutch (CL4) 1. Remove the driving unit assy. See P.70 2. Remove three screws [1], remove two E-rings [2], and remove two bearings [3]. 3. Remove the 1st image transfer pres- sure/retraction clutch assy [4].
  • Page 117 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.30 2nd image transfer pressure/retraction clutch (CL5) 1. Open the front cover. 2. Remove the right front cover. See P.48 3. Open the right door. 4. Disconnect seven connectors [1], and move the harness away from the work area.
  • Page 118 Field Service Ver. 2.0 Jan. 2008 6. Other 8. Remove the C-clip [1] and remove the bearing [2]. 9. Remove the pressure/retraction clutch /2 [3]. Precautions for Reinstallation • When reinstalling the bearing and pressure/retraction clutch /2, make sure that the protrusion [4] on the pressure/retraction clutch /2 fits into the locking slot [5].
  • Page 119 6. Other Field Service Ver. 2.0 Jan. 2008 4. Remove the gear assy [1] and bear- ing [2]. A00FF2C098DA 5. Remove two E-rings [1], and remove the bearing [2]. 6. Remove the metal plate [3]. A00FF2C099DA 7. Remove the gear [1], E-ring [2], and bearing [3].
  • Page 120 Field Service Ver. 2.0 Jan. 2008 6. Other Precautions for reinstallation • When reinstalling the bearing and switchback roller feed clutch, make sure that the protrusion [1] on the duplex exit roller feed clutch fits into the locking slot [2]. A00FF2C101DA 6.3.32 Switchback roller reverse clutch (CL12)
  • Page 121 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.33 Duplex transport roller clutch (CL13) 1. Remove the MFP board. See P.55 2. Remove the duplex exit roller clutch unit. See the steps 1 to 2 on P.81 “Duplex exit roller feed clutch”. 3.
  • Page 122 Field Service Ver. 2.0 Jan. 2008 6. Other 6. Remove the gear [1]. 7. Remove the E-ring [2] and bearing [3], and remove the duplex transport roller clutch [4]. A00FF2C107DA Precautions for reinstallation • When reinstalling the bearing and duplex transport roller clutch, make sure that the protrusion [1] on the duplex transport roller clutch fits into the locking slot [2].
  • Page 123 6. Other Field Service Ver. 2.0 Jan. 2008 6.3.34 Temperature/ humidity sensor (TEM/HUMS) 1. Open the right door. 2. Remove two screws [1], and swing the right door [2] all the way down. A00FF2C003DA 3. Remove the screw [1] from the sen- sor holder [2].
  • Page 124 Field Service Ver. 2.0 Jan. 2008 6. Other 6.3.35 IDC sensor board /Re, IDC sensor board /Fr (IDCSB/R, IDCSB/L) 1. Open the right door. 2. Remove the transfer belt. See P.24 3. Remove two screws [1]. A00FF2C112DA 4. Unhook the spring [1] and remove the cover [2].
  • Page 125 6. Other Field Service Ver. 2.0 Jan. 2008 Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the isopropyl alcohol. 6.4.1 Tray 1 feed roller 1. Open the tray 1. 2. Press down on the center of the media lifting plate [1] until the left and right locking tabs lock into place.
  • Page 126 Field Service Ver. 2.0 Jan. 2008 6. Other 6.4.3 Laser irradiation section 1. Open the front cover. 2. Align the edge of the laser lens cleaning tool [2] with the marker [1] (at four places) of the waste toner bottle. Insert the tool [2] and make two to three reciprocating motions to clean the laser irradiation section.
  • Page 127 6. Other Field Service Ver. 2.0 Jan. 2008 Blank Page...
  • Page 128 Field Service Ver. 2.0 Jan. 2008 7. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.
  • Page 129 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 Description of the control panel Control panel display 8.1.1 Parts of the control panel display • The following shows the names of each part of the control panel. These names are used throughout this manual.
  • Page 130 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel 8.1.2 Message structure • There are five types of messages. Message Description Normal messages These messages are displayed after warmup has been completed: • Toner remaining gauge • Data-receiving message •...
  • Page 131 However, it's not displayed during the following states: - Operator Call - Service Call - Menu - Help menu - BOOT message - When the toner remaining amount is not determined immediately after startup. - When using toner made by companies other than Konica Minolta...
  • Page 132 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel B. Data receiving message/print • The control panel displays the following description at data receiving message/print. Display Description Printer mode is displayed (for example, PRINTING). • PROCESSING is displayed during data receiving or printer startup. •...
  • Page 133 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 C. Firmware update • The control panel displays the following description at firmware update. Display Description LCD 1 FIRMWARE UPDATE is displayed. LCD 2 displays the type of firmware (for example, SYSTEM). •...
  • Page 134 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel E. Job cancellation • By pressing the Cancel key after the job is sent, the control panel displays the job cancel menu. • When no job is has been sent, pressing the Cancel key has no effect. •...
  • Page 135 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 F. Menu • The menu is displayed when the Menu/Select key is pressed. • The control panel displays the following description at the menu screen. Display Description LCD 1 The menu of a upper stratum is displayed. Menu items are displayed (3 items/ 10 items).
  • Page 136 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel 8.1.4 Operator call messages • These messages are displayed when minor error(s) that can be handled by user occur. • The line-shaped LED lamp on the control panel lights up red steadily during operator call.
  • Page 137 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 8.1.5 Service call messages • These messages are displayed when error(s) that cannot be handled by the user occur. • The line-shaped LED lamp on the control panel lights up red steadily during service call. •...
  • Page 138 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel 8.1.6 Help screen • This screen is displayed when the down key is pressed when a normal message/ warning or operator call message is displayed. • The control panel displays the following description at the help screen. Display Description LCD 1...
  • Page 139 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 List of control panel messages NOTE • When two or more messages are to be displayed, the message with the higher pri- ority will be displayed. • When a message concerning consumables/periodic replacement parts (units) is displayed, print a statistics page from the [PRINT MENU] →...
  • Page 140 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel B. Warning messages Message Priority Description (LCD2/LCD3) UNABLE TO Print in sets disabled (full hard disk) High 1 COLLATE JOB (This warning message is displayed during printing.) The hard disk space will run out soon. NEAR FULL MEMORY CARD The compact flash space will run out soon.
  • Page 141 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 8.2.2 Operator call messages Message Priority Description LCD1 LCD2/LCD3 Device configuration was changed while the main switch was ON. CONFIGURA- TURN OFF • In this condition, key operation on the control panel is High 1 TION ERR THEN ON...
  • Page 142 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel Message Priority Description LCD1 LCD2/LCD3 REPLACE REPLACE 9 TONER OUT The specified color toner cartridge has run out. REPLACE REPLACE • The message appears after the paper has been taken up, if the size of the paper loaded in the tray does not TRAY X SIZE SSSS *1...
  • Page 143 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 Message Priority Description LCD1 LCD2/LCD3 The volume of data to be printed exceeds the permissi- PRESS 16 MEMORY FULL ble amount of data to be processed by the machine’s CANCEL memory.
  • Page 144 Field Service Ver. 2.0 Jan. 2008 8. Description of the control panel Message Description LCD1 LCD2/LCD3 (Service Call ID) (Error description) ENGINE H/W 13C0 MFP board malfunction ERROR 13DD EEPROM BK Backup data error 13E2 FLASH WRITE Flash ROM write error 13E3 FLASH DEVICE Flash ROM device fault...
  • Page 145 8. Description of the control panel Field Service Ver. 2.0 Jan. 2008 Cancelling a print job • A print job being processed or printed can be cancelled by pressing the Cancel key. • When no job has been sent, pressing the Cancel key has no effect. 1.
  • Page 146 Field Service Ver. 2.0 Jan. 2008 9. Menu Menu List of menu functions MENU Ref. page PROOF/PRINT MENU *1 P.114 PRINT MENU CONFIGURATION PG P.114 DEMO PAGE P.115 STATISTICS PAGE P.115 FONT LIST POSTSCRIPT P.119 MENU MAP P.119 DIRECTORY LIST *5 P.119 PAPER MENU PAPER...
  • Page 147 9. Menu Field Service Ver. 2.0 Jan. 2008 MENU Ref. page QUALITY MENU PS SETTING IMAGE RGB SOURCE P.130 PRINTING RGB INTENT P.130 RGB GRAY P.130 DESTINATION PROF P.130 TEXT RGB SOURCE P.131 PRINTING RGB INTENT P.131 RGB GRAY P.131 DESTINATION PROF P.131 GRAPHICS...
  • Page 148 Field Service Ver. 2.0 Jan. 2008 9. Menu MENU Ref. page INTERFACE JOB TIMEOUT P.139 MENU ETHERNET TCP/IP ENABLE P.139 IP ADDRESS P.139 SUBNET MASK P.140 DEFAULT GATEWAY P.140 DHCP P.140 BOOTP P.140 ARP/PING P.141 HTTP ENABLE P.141 ENABLE P.141 TELNET P.141 BONJOUR...
  • Page 149 9. Menu Field Service Ver. 2.0 Jan. 2008 MENU Ref. page SYS DEFAULT LANGUAGE P.146 MENU EMULATION DEF. EMULATION P.146 POSTSCRIPT WAIT TIMEOUT P.146 PS ERROR PAGE P.146 PS PROTOCOL P.146 CR/LF MAPPING P.147 LINES PER PAGE P.147 FONT SOURCE FONT P.147 NUMBER PITCH SIZE...
  • Page 150 Field Service Ver. 2.0 Jan. 2008 9. Menu MENU Ref. page MAINTENANCE PRINT MENU EVENT LOG P.164 MENU HALFTONE 64 P.164 HALFTONE 128 P.164 HALFTONE 256 P.165 GRADATION P.165 ALIGNMENT TOP ADJUSTMENT P.165 LEFT ADJUSTMENT P.165 LEFT ADJ DUPLEX P.166 TRANSFER SIMPLEX PASS P.166...
  • Page 151 9. Menu Field Service Ver. 2.0 Jan. 2008 PROOF/PRINT MENU Function • Selects and prints the job held temporarily in the printer. • Selects and deletes the job held temporarily in the printer. NOTE • This menu is available only when an optional hard disk kit is installed. •...
  • Page 152 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.3.2 DEMO PAGE Function • Prints a demo page. Setting • Select [PRINT] and press the Menu/Select key. /procedure 9.3.3 STATISTICS PAGE Function • Prints a statistics page. • To check consumable status and the usage of the machine. The following items can be checked: Supplies Status PM Parts Information...
  • Page 153 9. Menu Field Service Ver. 2.0 Jan. 2008 C. Counter Information • The total number of pages that have been printed is counted and displayed based on the description shown in the following table. <Counter information list> Types of count Contents Count timing •...
  • Page 154 Field Service Ver. 2.0 Jan. 2008 9. Menu D. Coverage Information • Each coverage information is calculated and displayed based on the description shown in the following table. <Coverage information list> Coverage information Contents • Individual average dot coverage of four colors (YMCK) in the last job is calculated on an A4 basis.
  • Page 155 Number of times a High-capacity toner cartridge (K) has been replaced Number of times a Standard-capacity toner cartridge (K) has been replaced Number of times a toner cartridge (K) made by companies other than Konica Minolta has been replaced Number of times a High-capacity toner cartridge (C) has been replaced...
  • Page 156 Field Service Ver. 2.0 Jan. 2008 9. Menu Contents Year (e.g. The year 2006 is displayed as 6.) Month (e.g. January is displayed as A. February is B. March is C. and Start date of use *1 December is L.) Day (e.g.
  • Page 157 9. Menu Field Service Ver. 2.0 Jan. 2008 PAPER MENU 9.4.1 PAPER SOURCE A. DEFAULT TRAY Function • Sets the priority feed tray. • To set the priority media feed tray. Setting 1. Select [DEFAULT TRAY] and press the Menu/Select key. /procedure 2.
  • Page 158 Field Service Ver. 2.0 Jan. 2008 9. Menu (2) CUSTOM SIZE Function • Sets the custom size of media in tray 1. • To specify the custom size media loaded in tray 1. Setting 1. Select [CUSTOM SIZE] and press the Menu/Select key. /procedure 2.
  • Page 159 9. Menu Field Service Ver. 2.0 Jan. 2008 C. TRAY 2 (1) PAPER SIZE Function • Sets the size of the media in tray 2. • To specify the size of the media loaded in tray 2. Setting 1. Select [PAPER SIZE] and press the Menu/Select key. /procedure 2.
  • Page 160 Field Service Ver. 2.0 Jan. 2008 9. Menu (3) PAPER TYPE Function • Sets the media type for tray 2. • To specify the type of media loaded in tray 2. Setting 1. Select [PAPER TYPE] and press the Menu/Select key. /procedure 2.
  • Page 161 9. Menu Field Service Ver. 2.0 Jan. 2008 F. TRAY MAPPING (1) TRAY MAPPING MODE Function • Selects whether or not the tray mapping function is used. • To specify whether trays are mapped. Setting • The default setting is OFF. /procedure “OFF”...
  • Page 162 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.4.4 COLLATE Function • Sets printing in sets. • To print several sets of multiple pages. ON : Print in sets. OFF : Print in page. Setting • The default setting is OFF. /procedure “OFF”...
  • Page 163 9. Menu Field Service Ver. 2.0 Jan. 2008 B. TEXT PRINTING Function • Sets the halftone characteristic of the text to be printed. • To set the halftone characteristic that is used for printing text (letter). LINE ART : HALFTONE characteristic that emphasizes the resolution of the print image.
  • Page 164 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.5.5 EDGE STRENGTH Function • Sets edge strength applied to printing with edge enhancement. • To adjust edge strength depending on each image. In the order of Low, Middle, and High, edge strength increases. Setting •...
  • Page 165 9. Menu Field Service Ver. 2.0 Jan. 2008 (2) RGB INTENT Function • Sets the RGB characteristics of the image to be printed. • To set the color conversion characteristic from input RGB to device CMYK that is used for printing the image (picture). VIVID : Color conversion characteristic suited to the image emphasiz- ing on color vividness.
  • Page 166 Field Service Ver. 2.0 Jan. 2008 9. Menu (3) RGB GRAY Function • Sets the RGB gray reproduction of the text to be printed. • To set the gray print method that is used for printing text (letter). COMPOSITE BLACK : Print gray with the toner of 4 colors CMYK. BLACK AND GRAY : Print black (R=G=B=0) only with K toner and print gray with toner of 4 colors CMYK.
  • Page 167 9. Menu Field Service Ver. 2.0 Jan. 2008 9.5.8 PS SETTING A. IMAGE PRINTING (1) RGB SOURCE Function • Sets the RGB color space of the image to be printed. • To set the input RGB color space that is used for printing the image (picture). sRGB...BlueAdjustRGB : Profile that has been preset to the printer.
  • Page 168 Field Service Ver. 2.0 Jan. 2008 9. Menu B. TEXT PRINTING (1) RGB SOURCE Function • Sets the RGB color space of the text to be printed. • To set the input RGB color space that is used for printing text (letter). sRGB...BlueAdjustRGB : Profile that has been preset to the printer.
  • Page 169 9. Menu Field Service Ver. 2.0 Jan. 2008 C. GRAPHICS PRINTING (1) RGB SOURCE Function • Sets the RGB color space of the graphics to be printed. • To set the input RGB color space that is used for printing graphics (figures). sRGB...BlueAdjustRGB : Profile that has been preset to the printer.
  • Page 170 Field Service Ver. 2.0 Jan. 2008 9. Menu D. SIMULATION (1) SIMULATION PROF Function • Sets the simulation profile. • To set a CMYK simulation profile at implementation of the simulation. SWOP...DIC : Profile that has been preset at the printer. Custom profile : Custom profile that has been downloaded to the printer by users.
  • Page 171 9. Menu Field Service Ver. 2.0 Jan. 2008 9.5.9 CALIBRATION A. TONE CALIBRATION Function • Sets the gradation adjustment (Image stabilization with the controller). • To use for a particular calibration made by users. ON : Gradation adjustment is ON. OFF : Gradation adjustment is OFF.
  • Page 172 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.5.10 COLOR SEPARATION Function • Sets the color separation function. • To create color separations. Setting • The default setting is OFF. /procedure “OFF” MEMORY DIRECT • This menu appears only when the optional hard disk kit and/or the compact flash is installed.
  • Page 173 9. Menu Field Service Ver. 2.0 Jan. 2008 CAMERA DIRECT 9.7.1 PAPER SOURCE Function • Sets the tray using for camera direct photo printing. • To change the tray using for camera direct photo printing. Setting • The default setting is TRAY 2. /procedure TRAY1 “TRAY2”...
  • Page 174 Field Service Ver. 2.0 Jan. 2008 9. Menu B. CONTRAST Function • Sets the contrast of the printed image for camera direct photo printing. • To adjust the contrast of the printed image for camera direct photo printing. Setting • The default setting is 0%. /procedure -15% -10%...
  • Page 175 9. Menu Field Service Ver. 2.0 Jan. 2008 G. HALFTONE Function Sets the halftone characteristic of the printed image for camera direct photo printing. • To set the halftone characteristic that is used for camera direct photo printing. LINE ART : HALFTONE characteristic that emphasizes the resolution of the print image.
  • Page 176 Field Service Ver. 2.0 Jan. 2008 9. Menu INTERFACE MENU 9.8.1 JOB TIMEOUT Function • Sets the time to activate JOB TIMEOUT. • To specify the amount of time before a print job times out. Setting • The default setting is 15 seconds. /procedure 5 seconds to 300 seconds 9.8.2...
  • Page 177 9. Menu Field Service Ver. 2.0 Jan. 2008 (3) SUBNET MASK Function • Sets the subnet mask of the printer used in the network. • To set the printer’s subnet mask. Setting 1. Select [SUBNET MASK] and press the Menu/Select key. /procedure 2.
  • Page 178 Field Service Ver. 2.0 Jan. 2008 9. Menu (7) ARP/PING Function • Select whether or not the IP address is automatically acquired. • To automatically acquire an IP address and load other network information. ON : Enable IP auto acquisition setting. OFF : Disable IP auto acquisition setting.
  • Page 179 9. Menu Field Service Ver. 2.0 Jan. 2008 (12) DYNAMIC DNS <ENABLE> Function • Select whether or not to use the dynamic DNS setting. • To use when operating under the dynamic DNS service environment. YES : Dynamic DNS is enabled. NO : Dynamic DNS is disabled.
  • Page 180 Field Service Ver. 2.0 Jan. 2008 9. Menu (16) SMTP <ENABLE> Function • To set whether to enable or disable SMTP setting. YES : SMTP is enabled. NO : SMTP is disabled. Setting • The default setting is YES. /procedure “YES”...
  • Page 181 9. Menu Field Service Ver. 2.0 Jan. 2008 <ACCESS REFUSE> Function • To set the IP filtering (access refuse). ENABLE : Access refuse is enabled. DISABLE : Access refuse is disabled. NOTE • The range for the IP addresses, to which access is disabled, is set using the PageScope Web Connection.
  • Page 182 Field Service Ver. 2.0 Jan. 2008 9. Menu C. APPLETALK (1) ENABLE Function • Enables AppleTalk. • To specify that the printer is connected to an AppleTalk network. YES : Enable AppleTalk. Printing can be done via AppleTalk. : Disable Apple Talk. Printing cannot be done via AppleTalk. Setting •...
  • Page 183 9. Menu Field Service Ver. 2.0 Jan. 2008 SYS DEFAULT MENU 9.9.1 LANGUAGE Function • Sets the language of the control panel display. • To change the language of the control panel display at user’s option. Setting • The default setting is ENGLISH. /procedure “ENGLISH”...
  • Page 184 Field Service Ver. 2.0 Jan. 2008 9. Menu C. PCL (1) CR/LF MAPPING Function • Sets the line feed code for PCL printing. • To specify the type of linefeed to be used for PCL printing. Setting • The default setting is CR=CR LF=LF. /procedure “CR=CR LF=LF”...
  • Page 185 9. Menu Field Service Ver. 2.0 Jan. 2008 <SYMBOL SET> Function • Sets the symbol set for PCL printing. • To set the symbol set to be used for printing PCL jobs. Setting • The default setting is PC8. /procedure “PC8”...
  • Page 186 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.9.3 PAPER A. DEFAULT PAPER (1) PAPER SIZE Function • Sets the default media size. • To set the default media size. Setting <For North America> /procedure • The default setting is LETTER. <For other destinations>...
  • Page 187 9. Menu Field Service Ver. 2.0 Jan. 2008 B. UNIT OF MEASURE Function • Sets the measurement units for custom size mode. • Sets the measurement units for SYS DEFAULT MENU/DEFAULT PAPER/CUSTOM SIZE mode. • To change media measurement units. Setting <For North America>...
  • Page 188 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.9.7 HOLD JOB TIMEOUT Function • Sets the amount of time before a job saved temporarily in the printer is automatically deleted. • To change the amount of time a job is held before being deleted. Setting •...
  • Page 189 9. Menu Field Service Ver. 2.0 Jan. 2008 9.9.11 LCD CONTRAST Function • Sets the brightness of the control panel LCD display. • To set the brightness of the control panel LCD display. Setting The default setting is 0. /procedure “0”...
  • Page 190 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.9.13 CLOCK A. DATE Function • Sets the date of the printer’s built-in clock. • To change the date of the printer’s built-in clock. Setting DATE (DD.MM.YY): For Europe /procedure DATE (MM.DD.YY): For North America DATE(YY.MM.DD): For Japan, Asia, China The following shows how to set DATE (DD.MM.YY).
  • Page 191 9. Menu Field Service Ver. 2.0 Jan. 2008 9.9.14 HDD FORMAT Function • Initializes the format of the optional hard disk kit. • To initialize the format of the optional hard disk kit. USER AREA ONLY : Initialize only user area : Initialize all area Setting 1.
  • Page 192 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.9.16 RESTORE DEFAULTS Function • Restores the factory default of each setting. • To restore the defaults of all settings. RESTORE NETWORK : Restore the default for [INTERFACE MENU/ETHERNET] setting. RESTORE PRINTER : Restore the default for [PAPER MENU], [QUALITY MENU], [SYS DEFAULT MENU] and [CAMERA DIRECT] setting.
  • Page 193 9. Menu Field Service Ver. 2.0 Jan. 2008 List of reset items 2 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ COLOR MODE Reset Reset COLOR P.125 ⎯ BRIGHTNESS Reset Reset P.125 ⎯ IMAGE PRINTING Reset Reset DETAIL...
  • Page 194 Field Service Ver. 2.0 Jan. 2008 9. Menu Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ Reset Reset sRGB P.131 SOURCE ⎯ Reset Reset VIVID P.131 INTENT TEXT BLACK AND ⎯ PRINTING Reset Reset P.131 RGB GRAY GRAY DESTINA-...
  • Page 195 9. Menu Field Service Ver. 2.0 Jan. 2008 List of reset items 3 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER MEMORY ⎯ TYPE OF FILES Reset Reset PDF,XPS P.135 DIRECT ⎯ PAPER SOURCE Reset Reset TRAY2 P.136 ⎯...
  • Page 196 Field Service Ver. 2.0 Jan. 2008 9. Menu Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ WSD PRINT Reset Reset P.143 ⎯ IPSEC Reset Reset P.143 ACCESS ⎯ Reset Reset DISABLE PERMIS- ETHER- SION P.143 ADDRESS NET- FILTER...
  • Page 197 9. Menu Field Service Ver. 2.0 Jan. 2008 List of reset items 5 Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ LANGUAGE Reset Reset ENGLISH P.146 ⎯ DEF. EMULATION Reset Reset AUTO P.146 WAIT TIM- ⎯...
  • Page 198 Field Service Ver. 2.0 Jan. 2008 9. Menu Reset Item Ref. Item Initial Value RESTORE RESTORE RESTORE Page NETWORK PRINTER ⎯ Reset Reset 0000 P.152 CHANGE PASSWORD SECURITY ⎯ LOCK PANEL Reset Reset P.152 ⎯ ⎯ DATE Reset Reset P.153 ⎯...
  • Page 199 9. Menu Field Service Ver. 2.0 Jan. 2008 9.9.17 ENABLE WARNING A. PAPER EMPTY (1) TRAY1 Function • Specifies whether a [TRAY 1 Paper Empty] (manual feed tray) is displayed as a nor- mal message when it is empty. • To specify whether to display a [TRAY 1 Paper Empty] message as a normal message.
  • Page 200 Field Service Ver. 2.0 Jan. 2008 9. Menu C. I-UNIT LOW Function • Specifies whether or not a warning appears when the print unit is about to reach the end of its service life. Setting • The default setting is ON. /procedure “ON”...
  • Page 201 9. Menu Field Service Ver. 2.0 Jan. 2008 9.10 MAINTENANCE MENU 9.10.1 How to enter the MAINTENANCE MENU A. Procedure 1. Display [MAINTENANCE MENU] on the menu screen and press the Menu/Select key. 2. [ENTER PASSWORD] message is displayed. 3. Set the first digit of user password with the up key /down key and press the right key .
  • Page 202 Field Service Ver. 2.0 Jan. 2008 9. Menu D. HALFTONE 256 Function • Prints the halftone pattern with 100% level for CMYK respectively. • To check the unevenness of the density and the pitch. Setting 1. Set the A4S or letterS media on the tray. /procedure 2.
  • Page 203 9. Menu Field Service Ver. 2.0 Jan. 2008 C. LEFT ADJ DUPLEX Function • Adjusts the left margin of media for double-sided printing. • To correct a misaligned print image. LEFT ADJ TRAY 1: Adjust the left margin of duplex print media fed from tray 1 (manual tray.) LEFT ADJ TRAY 2: Adjust the left margin of duplex print media fed from tray 2.
  • Page 204 Field Service Ver. 2.0 Jan. 2008 9. Menu (3) MANUAL DUPLEX Functions • Adjust the 2nd image transfer output (ATVC) on the manual duplexed pages for each media type. • To use when the transfer failure at the trailing edge occurs. Adjustment •...
  • Page 205 9. Menu Field Service Ver. 2.0 Jan. 2008 9.10.4 SUPPLIES A. REPLACE (1) TRANS. BELT Function • Resets the transfer belt counter. • To use when the transfer belt has been replaced. 1. Select [MAINTENANCE MENU] → [SUPPLIES] → [REPLACE] → [TRANS. BELT] Setting /procedure and select YES.
  • Page 206 Field Service Ver. 2.0 Jan. 2008 9. Menu 9.10.5 QUICK SETTING A. UPDATE SETTING Function • To update printer settings according to the printer setting definition file stored in the USB memory device. • Printer definition files are saved according to various setting patterns and a pattern the most appropriate for a specific need can be selected promptly.
  • Page 207 10. Adjustment item list Field Service Ver. 2.0 Jan. 2008 10. Adjustment item list Replacement part/Service job Adjustment/setting Items QUALITY CALIBRATION AIDC PROCESS (2) (2) (2) MENU CONTROLLER F/W FIRMWARE ENGINE F/W VERSION BOOT F/W TOP ADJUSTMENT SERVICE ALIGNMENT LEFT ADJUSTMENT MENU LEFT ADJ DUPLEX TRANS.
  • Page 208 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU 11. SERVICE MENU 11.1 How to enter the service menu NOTE • Make sure not to reveal the password of the service menu to any unauthorized per- son. A. Procedure 1 1.
  • Page 209 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 11.2 Service menu function tree SERVICE MENU Ref. Page SERIAL NUMBER P.173 FIRMWARE CONTROLLER F/W P.173 VERSION ENGINE F/W BOOT F/W ALIGNMENT TOP ADJUSTMENT P.173 LEFT ADJUSTMENT P.173 LEFT ADJ DUPLEX *1 P.174 TRANSFER SIMPLEX PASS...
  • Page 210 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU 11.3 SERIAL NUMBER Function • Displays the serial number of the printer. • To confirm the printer’s serial number. Setting 1. Select [SERVICE MENU] and press the Menu/Select key. /procedure 2. Select [SERIAL NUMBER] and press the Menu/Select key. 3.
  • Page 211 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 11.5.3 LEFT ADJ DUPLEX Function • Adjusts the left margin of media for double-sided printing. • To correct a misaligned print image. LEFT ADJ TRAY 1: Adjust the left margin of duplex print media fed from tray 1 (manual tray.) LEFT ADJ TRAY 2: Adjust the left margin of duplex print media fed from tray 2.
  • Page 212 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU C. MANUAL DUPLEX Functions • Adjust the 2nd image transfer output (ATVC) on the manual duplexed pages for each media type. • To use when the transfer failure at the trailing edge occurs. Adjustment •...
  • Page 213 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 11.5.7 IMAGE ADJ PARAM Function • Adjusts the printer in case of an image quality problem (uneven density) • To correct image quality problems (uneven density) due to the printer being operated at a high altitude.
  • Page 214 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU B. LOW SPEED • To adjust the speed of the fusing motor when the transport speed is 72 mm/s so as to Function match the fusing speed with transport speed. • Brush effect or blurred image is evident as a result of changes in environmental con- ditions or degraded durability.
  • Page 215 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 11.5.12 AIDC MODE • Sets the frequency of image stabilization that is performed when the main power Function switch is turned ON or the machine returns from sleep mode. • MODE1: Always performs image stabilization when the main power switch is turned ON or the machine returns from sleep mode.
  • Page 216 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU PROCESS CAUTION INFORMATION Item Description ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ ⎯ 1 • IDC sensor output values are out of the specified range. • Right door or front cover open/close, power switch OFF/ON, IDC Sensor (Front) failure and normal image stabilization are complete besides the ones listed above.
  • Page 217 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 <How to read process caution information> • Convert the numerical value of the hexadecimal number printed on “PROCESS CAU- TION INFORMATION in [MAINTENANCE INFO] into the binary number, it compares with the allocation of each BIT, and the caution status is confirmed. ex.
  • Page 218 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU 11.6.2 EVENT LOG Functions • To print the Event Log information. • To check the jams/troubles which occurred, and the history of replacing the consum- ables. The items which can be checked are as follows. Paper Jam Error : The number of times jam have occurred and its history Engine Fatal Error : The history of the troubles which required service call...
  • Page 219 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 <Engine Element Data Information> Element Data Name Description INSIDE HUMIDITY • Displays the inside humidity (in 1% increments). INSIDE TEMPERATURE • Displays the inside temperature (in 1 ºC increments). PH TEMPRATURE •...
  • Page 220 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU <Sensor Information List> • SENSOR INFORMATION 1 Operation Characteristics Part Name Tray2 media empty sensor Paper present Paper not present Tray1 media empty sensor Paper present Paper not present Media empty sensor (Lower Feeder Unit) Paper present Paper not present ⎯...
  • Page 221 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 • SENSOR INFORMATION 3 Operation Characteristics Part Name 1st image transfer retraction position Not retracted Retracted sensor 2nd image transfer retraction position Not retracted Retracted sensor Tray2 set switch In position Out of position ⎯...
  • Page 222 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU 3. In this case, because BIT No. “0” and “2” become “1”, so it can be confirmed that the tray2 media empty sensor is “Paper present” state and the media empty sensor is “Paper present”...
  • Page 223 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 11.6.8 GRADATION Functions • Prints the gradation pattern. • To check the gradation reproductively. Setting/ 1. Set the A4S or letterS media on the tray. Procedure 2. Select [GRADATION] and press the Menu/Select key. 3.
  • Page 224 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU 11.8 RESTORE PASSWARD Function • Reinitializes the user password used for the [INTERFACE MENU / SYSTEM DEFAULT MENU / MAINTENANCE MENU] set by user. • To reinitialize the user password when the menu cannot be opened even when enter- ing the correct password.
  • Page 225 11. SERVICE MENU Field Service Ver. 2.0 Jan. 2008 11.10 QUICK SETTING 11.10.1 UPDATE SETTING Function • To update printer settings according to the printer setting definition file stored in the USB memory device. • Printer definition files are saved according to various setting patterns and a pattern the most appropriate for a specific need can be selected promptly.
  • Page 226 Field Service Ver. 2.0 Jan. 2008 11. SERVICE MENU 11.11 FIRMWARE UPDATE A. VIEW INFORMATION Function • To display the firmware information stored in the USB memory device. • The following information is displayed: Model name (magicolor 4650) of firmware data Version information of firmware data Setting 1.
  • Page 227 12. Other functions Field Service Ver. 2.0 Jan. 2008 12. Other functions 12.1 Rewriting security information into the hard disk kit and the compact flash 12.1.1 Outline • When the optional hard disk kit and compact flash are formatted, they save the values specific to the print control board (PRCB) installed in each printer.
  • Page 228 Field Service Ver. 2.0 Jan. 2008 13. Jam display Troubleshooting 13. Jam display 13.1 Misfeed display • When a media misfeed occurs a message is displayed on the control panel. PAPER JAM TRAY2 for help A00FF4E502DA Display Misfeed processing Misfeed location Action location LCD 1...
  • Page 229 13. Jam display Field Service Ver. 2.0 Jan. 2008 13.3 Sensor layout • System equipped with a lower feeder unit A00FF4C504DA Exit sensor Registration sensor (PS4) Media loop sensor (PS6) Media feed sensor (PS3) Duplex transport sensor (PS26)
  • Page 230 Field Service Ver. 2.0 Jan. 2008 13. Jam display 13.4 Solution 13.4.1 Initial check items A. When a media misfeed occurs, first make checks of the following initial check items. Check item Action Does media meet product specifications? • Change media. •...
  • Page 231 13. Jam display Field Service Ver. 2.0 Jan. 2008 13.4.2 Misfeed at fusing/exit section A. Detection timing Type Description The exit sensor is not unblocked even after the lapse of a given period of time after the media has blocked the exit sensor. Detection of misfeed at fusing/ The duplex transport sensor (PS26) is not unblocked even after the lapse of a...
  • Page 232 Field Service Ver. 2.0 Jan. 2008 13. Jam display 13.4.3 Misfeed at transfer section A. Detection timing Type Description The registration sensor (PS4) is not blocked even after the lapse of a given period of time after the media has unblocked PS4. Detection of The media does not block the exit sensor even after the lapse of a given period of misfeed at transfer...
  • Page 233 13. Jam display Field Service Ver. 2.0 Jan. 2008 13.4.4 Misfeed at tray1 media feed section A. Detection timing Type Description Detection of tray 1 The media does not unblock the registration sensor (PS4) even after the lapse of media feed section a given period of time after the tray1 media feed clutch is turned ON.
  • Page 234 Field Service Ver. 2.0 Jan. 2008 13. Jam display 13.4.6 Misfeed at duplex media transport section A. Detection timing Type Description The duplex transport sensor (PS26) is not blocked even after the lapse of a given Detection of mis- period of time after the media has unblocked PS26. feed at duplex media transport The registration sensor (PS4) is not unblocked even after the lapse of a given...
  • Page 235 13. Jam display Field Service Ver. 2.0 Jan. 2008 13.4.7 Misfeed at duplex media feed section A. Detection timing Type Description Detection of mis- The media does not unblock the registration sensor (PS4) even after the lapse of feed at duplex a given period of time after the media feed sequence has been started at the media feed section duplex option.
  • Page 236 Field Service Ver. 2.0 Jan. 2008 13. Jam display 13.4.8 Media misfeed in control logic A. Detection timing Type Description By image write start signal timing • The pressure operation of the first image transfer mechanism is not completed during full color printing. •...
  • Page 237 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14. Malfunction code 14.1 Trouble codes (service call) • The printer’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code and maintenance call mark on the control panel.
  • Page 238 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code LCD1 LCD2/LCD3 (service (error descrip- Item Detection timing call ID) tion) • The fusing fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • Page 239 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 LCD1 LCD2/LCD3 (service (error descrip- Item Detection timing call ID) tion) • The polygon motor does not rotate evenly even after the lapse of a given period of time after it has been started.
  • Page 240 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code LCD1 LCD2/LCD3 (service (error descrip- Item Detection timing call ID) tion) • An undefined malfunction occurs in the engine 13F0 ENGINE ERR Engine control failure section (PRCB, etc.). 3C00 EEPROM1 • Contact the responsible people of KONICA Trouble related to MINOLTA when not returning in power switch security...
  • Page 241 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14.3 Solution 14.3.1 0010: Color PC drum motor malfunction Relevant electrical parts Color PC drum motor (M2) MFP board (MFPB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M2 connector for proper connec- ⎯...
  • Page 242 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code 14.3.3 0018: K developing motor malfunction Relevant electrical parts K developing motor (M5) MFP board (MFPB) DC power supply (DCPU) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the M5 connector for proper connec- ⎯...
  • Page 243 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14.3.5 0046: Fusing fan motor malfunction Relevant electrical parts Fusing fan motor (FM2) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM2 connector for proper con- ⎯...
  • Page 244 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code 14.3.8 004E: DC power supply fan motor malfunction Relevant electrical parts DC power supply fan motor (FM1) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the FM1 connector for proper con- ⎯...
  • Page 245 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14.3.10 0094: 2nd image transfer pressure/retraction failure Relevant electrical parts 2nd image transfer retraction position sensor (PS10) MFP board (MFPB) 2nd image transfer pressure/retraction clutch (CL5) Transport motor (M3) WIRING DIAGRAM Step Action Location (electri-...
  • Page 246 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code 14.3.11 0096: 1st image transfer pressure/retraction failure Relevant electrical parts 1st image transfer retraction position sensor (PS9) MFP board (MFPB) 1st image transfer pressure/retraction clutch (CL4) Transport motor (M3) WIRING DIAGRAM Step Action Location (electri-...
  • Page 247 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14.3.13 0310: Laser malfunction Relevant electrical parts PH unit MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯ ⎯ connection and correct as necessary.
  • Page 248 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code 14.3.20 0F52: Toner level sensor /Y malfunction 14.3.21 0F53: Toner level sensor /M malfunction 14.3.22 0F54: Toner level sensor /C malfunction 14.3.23 0F55: Toner level sensor /K malfunction Relevant electrical parts Toner level sensor board (TLSB) MFP board (MFPB) WIRING DIAGRAM...
  • Page 249 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14.3.26 13E2: Flash ROM write error 14.3.27 13E3: Flash ROM device fault Relevant electrical parts MFP board (MFPB) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the cable and connector for proper ⎯...
  • Page 250 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code 14.3.30 C013: MAC address error at startup 14.3.31 C015: BOOT ROM error at startup Relevant electrical parts Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯...
  • Page 251 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14.3.36 C051: HDD full error Relevant electrical parts Print control board (PRCB) Hard disk kit (HDD) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Delete the job hold in [PROOF/PRINT ⎯...
  • Page 252 Field Service Ver. 2.0 Jan. 2008 14. Malfunction code 14.3.38 C053: Compact flash full error Relevant electrical parts Print control board (PRCB) Compact flash card WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Delete the job hold in [PROOF/PRINT ⎯...
  • Page 253 14. Malfunction code Field Service Ver. 2.0 Jan. 2008 14.3.40 C071: Hardware configuration error Relevant electrical parts Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) ⎯ ⎯ Reboot the main body. Check the PRCB connector for proper con- ⎯...
  • Page 254 Field Service Ver. 2.0 Jan. 2008 15. Power supply troubles 15. Power supply troubles 15.1 Machine is not energized at all (DCPU operation check) Relevant electrical parts Main power switch (SW1) DC power supply (DCPU) MFP board (MFPB) Location (electri- Step Check item Result...
  • Page 255 15. Power supply troubles Field Service Ver. 2.0 Jan. 2008 15.3 Fusing heaters do not operate Relevant electrical parts Front door switch (SW2) DC power supply (DCPU) Right door switch (SW3) Fuser unit Location (electri- Step Check item Result Action cal component) Is the power source voltage being applied Check wiring from...
  • Page 256 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16. Image quality problems 16.1 Solution 16.1.1 White lines in FD, white bands in FD, colored lines in FD, and colored bands in FD A. Typical faulty images white lines in FD white bands in FD colored lines in FD colored bands in FD...
  • Page 257 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.2 White lines in CD, white bands in CD, colored lines in CD, and colored bands in CD A. Typical faulty images white lines in CD white bands in CD colored lines in CD colored bands in CD 4036fs4028c0...
  • Page 258 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.3 Uneven density in FD A. Typical faulty images 4036fs4043c0 4036fs4044c0 4036fs4045c0 B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with [IMAGE ADJ PRAM] Adjustment The printer is being operated at →...
  • Page 259 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.4 Uneven density in CD A. Typical faulty images 4036fs4046c0 4036fs4047c0 B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with [IMAGE Adjustment The printer is being operated at ADJ PRAM].
  • Page 260 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.5 Low image density A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE 4036fs4036c0 B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with [TRANS- The printer is being operated in FER POWER] Adjustment the climate such as dry or highly...
  • Page 261 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.6 Gradation reproduction failure A. Typical faulty images 4036fs4048c0 4036fs4049c0 B. Troubleshooting procedure Step Section Check item Result Action Print unit Is the outside dirty? Clean. PH unit Is the window surface dirty? Clean.
  • Page 262 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.7 Foggy background A. Typical faulty Images ABCD ABCD ABCD ABCD ABCD 4036fs4030c0 B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with [TRANS- The Printer is being operated in FER POWER] Adjustment the climate such as dry or highly...
  • Page 263 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.8 Poor color reproduction A. Typical faulty images 4138fs4503c0 B. Troubleshooting procedure Step Section Check item Result Action Replace the media with media Media Is the media damp? that has just been unwrapped. Transfer belt Is the terminal dirty? Clean.
  • Page 264 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.9 Void areas, white spots A. Typical faulty images void areas white spots 4036fs4051c0 4036fs4050c0 B. Troubleshooting procedure Step Section Check item Result Action Adjust the image with [TRANS- FER POWER.] Adjustment Thick or special media is being →...
  • Page 265 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.10 Colored spots A. Typical faulty images colored spots 4036fs4052c0 B. Troubleshooting procedure Step Section Check item Result Action Are the spots in a single color? Change the print unit. Print unit Are there scratches or lines evi- Change the print unit.
  • Page 266 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.11 Blurred image A. Typical faulty images blurred image 4036fs4031c0 B. Troubleshooting Procedure Step Section Check item Result Action PH unit Is the window surface dirty? Clean. Print unit Is the outside dirty? Clean.
  • Page 267 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.12 Blank copy, black copy A. Typical faulty images blank print black print 4036fs4038c0 4036fs4039c0 B. Troubleshooting procedure Step Section Check item Result Action Check the PH unit connector for Image check Does a blank print occur? proper connection.
  • Page 268 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.13 Incorrect color image registration A. Typical faulty images 4036fs4032c0 B. Troubleshooting procedure Step Section Check item Result Action Is the transfer belt dirty with fin- gerprints, oil, or other foreign mat- Clean.
  • Page 269 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.14 Poor fusing performance, offset A. Typical faulty images poor fusing performance offset 4036fs4059c0 4036fs4060c0 B. Troubleshooting procedure Step Section Check item Result Action Does the media being used con- Media Change the media.
  • Page 270 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.15 Brush effect, blurred image A. Typical faulty images brush effect blurred image 4036fs4061c0 B. Troubleshooting procedure 4036fs4031c0 1Media2...
  • Page 271 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.16 Back marking A. Typical faulty images 4036fs4062c0 4036fs4063c0 B. Troubleshooting procedure Step Section Check item Result Action Is there a foreign matter on the Media path Remove the foreign matter. media path? Is the fusing entrance guide plate Clean or change.
  • Page 272 Field Service Ver. 2.0 Jan. 2008 16. Image quality problems 16.1.17 Uneven pitch A. Typical faulty images 4138fs4507c0 B. Troubleshooting procedure Step Section Check item Result Action Is the toner cartridge for each Toner cartridge color of toner installed in posi- Reinstall.
  • Page 273 16. Image quality problems Field Service Ver. 2.0 Jan. 2008 16.1.18 No print cycles can be run as commanded via the network A. Troubleshooting procedure Step Section Check item Result Action Is the ethernet cable connected PRCB Reinstall. properly? Are the network address and Retype.
  • Page 274 Field Service Ver. 2.0 Jan. 2008 17. Parts layout drawing Appendix 17. Parts layout drawing 17.1 Main body [13] [12] [11] [10] A00FF5C502DA Media full sensor (PS24) High voltage unit/2 (HV2) Duplex cooling fan motor (FM4) Print control board (PRCB) Operation board (OB) [10] DC power supply (DCPU) 2nd image transfer pressure/retraction...
  • Page 275 17. Parts layout drawing Field Service Ver. 2.0 Jan. 2008 [34] * [1] * [33] * [31] [32] [30] [29] [8] * [10] [28] [27] [26] [11] [25] [24] [12] [23] [13] [22] [14] [15] [21] [20] [16] [19] [18] [17] *: Only for magicolor 4650DN A00FF5C503DA...
  • Page 276 Field Service Ver. 2.0 Jan. 2008 17. Parts layout drawing Duplex transport roller clutch (CL13) * [18] Temperature/ humidity sensor (TEM/HUMS) Tray1 media feed clutch [19] Main power switch (SW1) Tray2 media feed clutch [20] USB board (USBB) IDC sensor board/Re (IDCSB/R) [21] Ozone ventilation fan motor (FM3) Registration roller clutch (CL3) [22] Tray2 set switch (SW5)
  • Page 277 17. Parts layout drawing Field Service Ver. 2.0 Jan. 2008 17.2 Lower feeder unit (option) A00FF5C504DA Right door sensor (PS5) Media size switch (SW1) Media feed sensor (PS3) PC control board (PCCB) Media empty sensor (PS1) Media feed clutch (CL1) Transport motor (M1)
  • Page 278 Field Service Ver. 2.0 Jan. 2008 18. Connector layout drawing 18. Connector layout drawing Description ➀ Number of pin Possible to confirm by removing external cover. Not possible to confirm by removing external cover. [15] [14] [13] [12] [11] [10] A00FF5C500DA CN No.
  • Page 279 18. Connector layout drawing Field Service Ver. 2.0 Jan. 2008 A00FF5C501DA CN No. Location CN No. Location CN25 CN29...
  • Page 280 Field Service Ver. 2.0 Jan. 2008 19. Timing chart 19. Timing chart Color A4 2-print Polygon motor Transport motor (M3) Color PC drum motor (M2) Color developing motor Developing motor /K (M5) Drum charge borona bias /K Drum charge corona bias /Y,M,C Developing bias /Y Developing bias /M Developing bias /C...
  • Page 281 19. Timing chart Field Service Ver. 2.0 Jan. 2008 Blank Page...
  • Page 282 SERVICE MANUAL FIELD SERVICE 2007.11 Ver. 1.0...
  • Page 283 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 284 Field Service Ver. 1.0 Nov. 2007 CONTENTS Lower Feeder Unit General Product specifications ..................... 1 Maintenance Periodic check ......................3 Maintenance procedure (periodic parts check) ............ 3 2.1.1 Replacing the feed roller ................3 Other ........................4 Disassembly/adjustment prohibited items ............4 Disassembly/assembly list (other parts) ...............
  • Page 285 Field Service Ver. 1.0 Nov. 2007 Blank Page...
  • Page 286 Field Service Ver. 1.0 Nov. 2007 1. Product specifications General Product specifications A. Type Name Add-on 500-sheet media feed cassette Type Front-loading type Installation Desk type Media feeding system Media separation by a small-diameter roller with torque limiter Document alignment Center B.
  • Page 287 1. Product specifications Field Service Ver. 1.0 Nov. 2007 Blank Page...
  • Page 288 Field Service Ver. 1.0 Nov. 2007 2. Periodic check Maintenance Periodic check Maintenance procedure (periodic parts check) 2.1.1 Replacing the feed roller A. Periodically replaced parts/cycle • Feed roller: Every 300,000 prints B. Procedure 1. Slide out tray 1. 2. Lock the media lift plate. 3.
  • Page 289 3. Other Field Service Ver. 1.0 Nov. 2007 Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.
  • Page 290 Field Service Ver. 1.0 Nov. 2007 3. Other Disassembly/assembly list (other parts) A. Disassembly/assembly parts list Section Part name Ref. page Exterior parts Tray Board and etc. PC control board (PCCB) Media feed clutch (CL1) Others Transport motor (M1) P.10 B.
  • Page 291 3. Other Field Service Ver. 1.0 Nov. 2007 Disassembly/assembly procedure 3.3.1 Tray 1. Slide out the tray [1]. 2. Remove two screws [2], and remove the stopper [3]. 3. Pressing the tab [4], remove the tray [1]. A00TF2C003DA 3.3.2 PC control board (PCCB) 1.
  • Page 292 Field Service Ver. 1.0 Nov. 2007 3. Other 6. Slightly raise the PC control board protective cover [1] and, at the same time, disconnect the connector [3] from the PC control board [2]. 7. Remove the PC control board pro- tective cover [1].
  • Page 293 3. Other Field Service Ver. 1.0 Nov. 2007 3.3.3 Media feed clutch (CL1) 1. Remove the lower feeder unit from the machine. 2. Slide out the tray. 3. Open the lower feeder unit right door [1]. 4. Remove the screw [2], and remove the gear cover [3].
  • Page 294 Field Service Ver. 1.0 Nov. 2007 3. Other 8. Disconnect three connectors [1], and remove the harness from two wire saddles [2]. A00TF2C009DA 9. Remove four screws [1], and remove the media feed drive assy [2]. A00TF2C010DA 10. Remove two screws [1], remove the C-ring [2] and bearing [3], and remove the media feed clutch [4].
  • Page 295 3. Other Field Service Ver. 1.0 Nov. 2007 NOTE • When reinstalling the media feed clutch, make sure that the protru- sion [1] on the media feed clutch fits into the locking slot [2]. 4537F2C011DA 3.3.4 Transport motor (M1) 1. Remove the media feed drive assy and media feed clutch. See P.8 2.
  • Page 296 Field Service Ver. 1.0 Nov. 2007 3. Other Cleaning procedure NOTE • The alcohol used in this cleaning procedure is isopropyl alcohol. 3.4.1 Feed roller 1. Open the lower feeder unit right door. 2. Wipe the feed roller [1] clean of dirt using a cleaning pad dampened with alcohol.
  • Page 297 3. Other Field Service Ver. 1.0 Nov. 2007 Blank Page...
  • Page 298 Field Service Ver. 1.0 Nov. 2007 4. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.
  • Page 299 5. Mechanical adjustment Field Service Ver. 1.0 Nov. 2007 Mechanical adjustment Registration adjustment This adjustment must be made if: • The printed image deviates in the CD direction. 1. Remove the tray. See P.6 2. Loosen two screws [1]. A00TF3C500DA 3.
  • Page 300 Field Service Ver. 1.0 Nov. 2007 6. Jam display Troubleshooting Jam display Misfeed display • When a media misfeed occurs, a message is displayed on the control panel. PAPER JAM TRAY3 for help A00TF4E501DA Display Misfeed clearing loca- Misfeed location Ref.
  • Page 301 6. Jam display Field Service Ver. 1.0 Nov. 2007 Sensor layout • For a system equipped with a lower feeder unit. A00FF4C504DA Exit sensor Registration sensor (PS4) Media loop sensor (PS6) Media feed sensor (PS3) Duplex transport sensor (PS26)
  • Page 302 Field Service Ver. 1.0 Nov. 2007 6. Jam display Solution 6.4.1 Initial check items • When a media misfeed occurs, first check the following initial check items. Check Item Action Does the media meet product specifications? Change the media. Change the media. Is the media curled, wavy, or damp.
  • Page 303 6. Jam display Field Service Ver. 1.0 Nov. 2007 6.4.2 Misfeed at the tray 3 media feed section A. Detection timing Type Description Detection of mis- The media does not block the media feed sensor (PS3) even after the lapse of a feed at tray 3 media given period of time after the media feed clutch (CL1) has turned ON.
  • Page 304 Step Action Control Signal (Electrical Compo- nent) ⎯ ⎯ Initial check items PS3 sensor check PCCB PJ5PCCB-6 (ON) magicolor 4650EN PS4 sensor check MFPB PJ15MFPB-3 (ON) /4650DN C-4 M1 operation check PCCB PJ3PCCB-1 to 4 ⎯ ⎯ Change PCCB. ⎯...
  • Page 305 6. Jam display Field Service Ver. 1.0 Nov. 2007 Blank Page...
  • Page 306 4650EN/4650DN Overall wiring diagram magicolor 4650DN magicolor 4650EN TEM/ CL11 CL12 CL13 PS26 PS10 PS21 PS22 PH unit Fusing unit PS11 PS24 IDCSB/F IDCSB/R HUMS 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1...
  • Page 307 Lower feeder unit Overall wiring diagram From the main body 1 2 3 1 2 3 5 6 7 8 9 10 11 Ferrite core 11 10 7 6 5 PJ1PCCB PJ5PCCB PJ6PCCB PJ3PCCB PCCB PC control board DESCRIPTION PJ4PCCB 20-L PJ2PCCB DESTINATION...
  • Page 308 © 2007 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2007 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Printed in Japan Printed in Japan Use of this manual should be strictly supervised to Use of this manual should be strictly supervised to DDA00F-A-FE2 DDA00F-A-FE2 avoid disclosure of confidential information.

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