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HP EliteDesk 8 Mini G1a Maintenance And Service Manual
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HP EliteDesk 8 Mini G1a Maintenance And Service Manual

HP EliteDesk 8 Mini G1a Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteDesk 8 Mini G1a Desktop PC
HP EliteDesk 8 Mini G1a Desktop Next Gen
AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteDesk 8 Mini G1a

  • Page 1 Maintenance and Service Guide HP EliteDesk 8 Mini G1a Desktop PC HP EliteDesk 8 Mini G1a Desktop Next Gen AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP End Not all features are available in all and used by HP Inc. under license. Intel, User License Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 22 for details. Accessing parts described in Removal and replacement procedures on page 32 can damage the computer or void your warranty.
  • Page 4 Table of contents 1 Product features..............................................1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 3 Serial number location ..........................................4 2 Illustrated parts catalog..........................................6 Computer major components......................................6 Miscellaneous parts........................................... 8 3 Routine care, drive guidelines, and disassembly preparation......................... 13 Electrostatic discharge information.....................................
  • Page 5 WLAN module.............................................27 Memory modules (SODIMMs) ....................................29 5 Removal and replacement procedures................................... 32 Component replacement procedures ..................................32 SSD (on support bracket) ......................................32 SSD board............................................33 Support bracket..........................................34 SSD ................................................35 Battery..............................................36 Flex I/O connector board......................................38 Flex I/O connector board (board-to-board) ..............................39 Heat sink ...............................................40 System board .............................................
  • Page 6 Backing up information and creating recovery media........................... 92 Using Windows tools for backing up................................. 92 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......92 Restoring and recovering your system..................................93 Creating a system restore ......................................93 Restoring and recovery methods ..................................93...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................100 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........100 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)...101 Downloading HP PC Hardware Diagnostics Windows........................101 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........101 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........101...
  • Page 8 For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. HP EliteDesk 8 Mini G1a Desktop PC HP EliteDesk 8 Mini G1a Desktop Next Gen AI PC Front panel components To identify the front panel components, use this illustration and table.
  • Page 9 **The light on the power button is normally white when the power is on. If the light blinks red, the Maintenance and Service Guide to computer displays a diagnostic code to indicate a problem. See the interpret the code. HP EliteDesk 8 Mini G1a Desktop Next Gen AI PC Chapter 1 Product features...
  • Page 10 Table 1-2 Identifying the front panel components Front panel components USB Type-C® 10 Gbps port with HP Power light Sleep and Charge NOTE: Use a standard USB Type- C charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
  • Page 11 DisplayPort™ monitor connectors (2) NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determine the behavior.
  • Page 12 Serial number location...
  • Page 13 Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 14 8 GB N77398-001 System board AMD Ryzen™ 3 210 (4.7 GHz max frequency, 8 MB L3 cache, 4 cores, 30 W) (for HP EliteDesk 8 P46104-601 Mini G1a Desktop PC) AMD Ryzen 3 210 (4.7 GHz max frequency, 8 MB L3 cache, 4 cores, 30 W) (for use in models...
  • Page 15 HP VGA Flex IO v3 P27714-001 HP HDMI 2. 1 Flex IO v3 P27713-001 HP Dual Type-A 3.2 Gen 1 2nd Flex IO v3 P37127-001 HP A Thunderbolt™ 15 W Out Flex IO v3 P47673-001 HP Serial Port 2nd Flex IO v3 N07478-001 HP Dual Type-C 3.2 Gen2 15W Out Flex IO v3...
  • Page 16 Spare part number Bezel dust filter P34942-001 Stand assembly 768430-001 SSD latch (toolless) P37117-001 Adapters HP Display Port to DVI adapter 753744-001 HP USB-C to USB 3.0 adapter 814618-001 HP USB-C to HDMI 2.0 Adapter 935325-001 USB-C to DisplayPort G2 N81435-001...
  • Page 17 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number HP 725 rechargable wireless USB keyboard and mouse P33679-001 Power adapters 65 W Smart straight L40094-001 65 W EM Smart straight L40096-001 90 W Smart PFC slim barrel...
  • Page 18 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Denmark (halogen free) M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) (halogen M79266-001 free) Israel...
  • Page 19 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number South Africa M82832-001 Switzerland M82833-001 Taiwan M82826-001 The United Kingdom M82834-001 Power cord (Conventional 3.3 ft [1.0 m]) - Japan N62714-001 Power cord (C13 1.8 m [6 ft], halogen free) Denmark P23965-001 Europe...
  • Page 20 Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.
  • Page 21 Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Relative humidity Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...
  • Page 22 ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 23 ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...
  • Page 24 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 25 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 26 To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 16 before following these procedures.
  • Page 27 The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.
  • Page 28 Do not dispose of batteries, battery packs, and accumulators with general household waste. To forward them to recycling centers or proper disposal, use the public collection system or return them to HP, their authorized partners, or their agents. Lithium coin cell battery...
  • Page 29 NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 30 Access panel To remove the access panel, use these procedures. Table 4-1 Access panel description and part number Description Spare part number Access panel Not available as a spare part IMPORTANT: On workstations, the computer will not turn on if a removable access panel is not installed, and the computer displays error code 3.7.
  • Page 31 Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 23). Remove the front bezel: Remove the six screws (1) that attach the bezel to the access panel. Shift the bezel down slightly (2) to remove it from the tabs. Rotate the top of the bezel (3) outward, and then remove it from the computer (4).
  • Page 32 ■ Use a pair of pliers to remove the washers (1) from the external antennas, and then remove the antennas from the computer (2). To install the external antennas, reverse the removal procedure. To remove the fan, use these procedures. Table 4-4 Fan description and part number Description...
  • Page 33 Lift the fan out of the computer (3). Remove the smaller fan: Remove the three screws (1) that secure the fan to the computer. Remove the fan from the computer (2). To install the fan, reverse the removal procedure. NOTE: To avoid damaging the rubber screw grommets installed around the captive screws, when installing the fan, push down on the fan assembly before you tighten the screws.
  • Page 34 Table 4-5 Speaker description and part number Description Spare part number Speaker P35215 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 23).
  • Page 35 Table 4-6 WLAN module descriptions and part numbers (continued) Description Spare part number MediaTek RZ616 Wi-Fi 6E + Bluetooth 5.3 N22541-001 NOTE: WLAN module appearance can vary. Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).
  • Page 36 If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
  • Page 37 ● Unbuffered non-ECC DDR5-5600 MHz-compliant ● 1. 1 V DDR5-SDRAM SODIMMs ● Supports maximum DDR5-5600 MHz In addition, the computer supports: ● 512 Mbit, 1 Gbit, and 2 Gbit non-ECC memory technologies ● Single-sided and double-sided SODIMMS ● SODIMMs constructed with ×8 and ×16 devices; SODIMMs constructed with ×4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported SODIMMs.
  • Page 38 Replace a memory module: To remove a SODIMM, press outward on the two latches (1) on each side of the SODIMM, and then pull the SODIMM (2) out of the socket. Match the notch on the module with the tab on the memory socket (1). Slide the new SODIMM (2) into the socket at approximately a 30°...
  • Page 39 NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. IMPORTANT: Adherence to these procedures and precautions is essential for proper service.
  • Page 40 Table 5-1 SSD module descriptions and part numbers (continued) Description Spare part number 256 GB N77391-002 256 GB, SED N35225-002 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 23).
  • Page 41 Remove the access panel (see Access panel on page 23). Remove the SSD board: Remove the screws that secure the SSD board (1) to the support bracket. Lift the SSD board out of the computer (2). To install the SSD board, reverse the removal procedure. Support bracket To remove the support bracket, use these procedures.
  • Page 42 Lift the support bracket out of the computer (3). To install the support bracket, reverse the removal procedure. To remove the SSD module, use these procedures. Table 5-4 SSD module descriptions and part numbers Description Spare part number 2 TB, TLC N77396-002 1 TB, TLC N22908-002...
  • Page 43 ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 44 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 45 Flex I/O connector board descriptions and part numbers Description Spare part number Dual Type-A 3.2 Gen 1 Flex IO v2 P39360-001 HP Serial Port Flex IO v3 P37040-001 HP Dual Mini DisplayPort Video Port Extender P39602-001 Chapter 5 Removal and replacement procedures...
  • Page 46 HP VGA Flex IO v3 P27714-001 HP HDMI 2. 1 Flex IO v3 P27713-001 HP Dual Type-A 3.2 Gen 1 2nd Flex IO v3 P37127-001 HP A Thunderbolt 15 W Out Flex IO v3 P47673-001 HP Serial Port 2nd Flex IO v3 N07478-001 HP Dual Type-C 3.2 Gen2 15W Out Flex IO v3...
  • Page 47 Table 5-6 Flex I/O connector board descriptions and part numbers (continued) Description Spare part number HP Dual Mini M.2 SSD 3rd Adapter P07166-001 Before removing the flex I/O connector board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).
  • Page 48 To remove the system board, use these procedures. Table 5-8 System board description and part number Description Spare part number AMD Ryzen™ 3 210 (4.7 GHz max frequency, 8 MB L3 cache, 4 cores, 30 W) (for HP EliteDesk 8 Mini G1a P46104-601 Desktop PC) System board...
  • Page 49 AMD Ryzen 5 PRO 215 (4.7 GHz max frequency, 16 MB L3 cache, 6 cores, 15 W) (for use in models with a P46117-601 NetClone BIOS) (for HP EliteDesk 8 Mini G1a Desktop PC) AMD Ryzen 5 220 (4.9 GHz max frequency, 16 MB L3 cache, 6 cores, 30 W) (for HP EliteDesk 8 Mini G1a P46109-601 Desktop PC) AMD Ryzen 5 220 (4.9 GHz max frequency, 16 MB L3 cache, 6 cores, 30 W) (for use in models with a...
  • Page 50 Lift the left side of the system board (2), and then remove it from the computer. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.
  • Page 51 Table 5-9 System board components Item Component Item Component Flex I/O board slot SSD board Flex I/O board slot Heatsink thermal location SSD1 and SSD2 RTC battery WLAN connector SODIMM slots Chapter 5 Removal and replacement procedures...
  • Page 52 Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...
  • Page 53 Modern Standby is a low-power sleep mode designed to keep a device connected to the network and allow background tasks to run even while in sleep mode. However, some older devices or drivers might not fully support Modern Standby, leading to excessive power consumption, louder fan noise during standby, or system crashes and blue screens.
  • Page 54 Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to - Before turning on the computer, press and hold f10.
  • Page 55 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.
  • Page 56 Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.
  • Page 57 Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).
  • Page 58 Cause Solution The hard disk might be full. Before recording, be sure that there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. Line-in jack is not functioning properly Use this information to troubleshoot the computer.
  • Page 59 Cause Solution The correct printer driver for the application is Install the correct printer driver for the application. not installed. The cables might not be connected properly. Reconnect all cables. Printer memory might be overloaded. Reset the printer by turning it off for 1 min, and then turn it back on. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables.
  • Page 60 Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. If using a wireless mouse, you might need to Follow the instructions that came with the mouse.
  • Page 61 Cause Solution Incorrect memory modules were used in the Review the documentation that came with the system to determine upgrade, or memory modules were installed in if you are using the correct memory modules and to verify the the wrong location. proper installation.
  • Page 62 Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
  • Page 63 For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 64 Out of memory error Use this information to troubleshoot the computer. Cause Solution You have run out of memory to run the Check the application documentation to determine the memory application. requirements. Memory count during POST is wrong Use this information to troubleshoot the computer. Cause Solution The memory modules might not be installed...
  • Page 65 System will not boot from USB flash drive Use this information to troubleshoot the computer. Cause Solution Boot order is not correct. Run the Computer Setup utility, and change the boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Run the Computer Setup utility, and enable booting to removable media in Computer Setup utility.
  • Page 66 If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 67 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...
  • Page 68 A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 69 Table 7-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 70 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 71 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.
  • Page 72 Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 73 Table 7-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 74 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 75 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 76 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 77 Table 7-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.
  • Page 78 Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 7-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 79 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 80 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 81 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 82 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 83 Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Chapter 7 Computer Setup (F10) Utility...
  • Page 84 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 85 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 86 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 87 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 7 Computer Setup (F10) Utility...
  • Page 88 POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 89 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. Real-Time Clock (RTC) battery Panel (you can also use Computer might need to be replaced.
  • Page 90 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 91 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 92 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 93 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB Type-C Card More than one USB Type-C card is Remove USB Type-C card so that only Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.
  • Page 94 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 95 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 96 Table 8-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.
  • Page 97 Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 60 for information about backing up the BIOS settings.
  • Page 98 Turn on or restart the computer. ● To delete the setup password, go to step 2. ● To delete the power-on password, go to step 3. To delete the setup password, as soon as the computer turns on: ● Press while the “Press the ESC key for Startup Menu”...
  • Page 99 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 100 Insert the HP Recovery media, and then restart the computer. NOTE: HP recommends that you follow the Restoring and recovery methods on page 93 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your Restoring and recovering your system...
  • Page 101 Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
  • Page 102 No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 103 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
  • Page 104 System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 105 Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.
  • Page 106 Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 107 After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
  • Page 108 To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
  • Page 109 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 103. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.
  • Page 110 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 111 Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 112 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
  • Page 113 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 114 Table 13-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)
  • Page 115 Specifications This section provides specifications for your computer. Table 14-1 Specifications Metric U.S. Dimensions Height 34 mm 1.3 in Width 177 mm 6.9 in Depth 181 mm 7.0 in Approximate weight 1.4 kg 3. 1 lb Temperature range Operating 10°C to 50°C 50°F to 122°F Nonoperating –20°C to 65°C...
  • Page 116 Customer Support 45 antennas spare part number 40 removal and replacement 24 helpful hints 46 spare part number 24 HP PC Hardware Diagnostics UEFI deleting a Power-On audible codes 87 downloading 103 password 90 audio problems 50 failure ID code 102...
  • Page 117 40 USB flash drive 93 miscellaneous parts 8 memory modules 29 recovery media 92 mouse speaker 26 creating using HP Cloud cleaning 13, 16, 19 SSD 35 Recovery Download problems 52 system board 41 Tool 92 WLAN module 27...
  • Page 118 using Computer Setup Utilities 60 ventilation, proper 13, 16 Windows backup 92 recovery media 92 system restore point 92 Windows tools, using 92 WLAN illustrated 6 WLAN module removal and replacement 27 spare part number 27 Index...